Experienced leader with a knack for business management and fieldwork. At Island Lawn and Property Services, I’ve grown the business and kept clients happy by focusing on quality and efficiency. I’m good at solving problems and building strong relationships. Previously, I managed projects and built valuable partnerships at Australian Maritime Systems, always aiming to improve service and operations.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sole Proprietor
Island Lawn and Property Services
33 Glanville Road, Sussex Inlet NSW 2540
06.2015 - Current
Oversee all aspects of business operations, including financial management, client acquisition and retention, and strategic planning to drive business growth and profitability.
Manage contractors, ensuring effective performance, adherence to safety standards, and high-quality service delivery.
Plan, coordinate, and execute a variety of landscaping and property maintenance projects, from residential lawns to commercial properties, ensuring projects are completed on time and within budget.
Develop and maintain strong relationships with clients, providing exceptional customer service, addressing concerns, and ensuring client satisfaction.
Implement and optimise business processes, including scheduling, resource allocation, and inventory management, to enhance operational efficiency and service quality.
Conduct regular quality checks and inspections of completed work to ensure it meets industry standards and client expectations.
Ensure compliance with health and safety regulations and industry standards, including proper handling of equipment and adherence to safety protocols.
Manage budgeting and cost control for materials, labour, and other operational expenses, ensuring profitability while maintaining high service standards.
Apply knowledge of landscaping techniques, and property maintenance to deliver specialised services, such as garden design, weed eradication.
Negotiated contracts with vendors and suppliers, ensuring favourable terms for the business.
Secured long-term partnerships with key industry players.
Navigation Aid Technician Area Supervisor
Australian Maritime Systems
655 MacArthur Ave Central, Pinkenba Qld 4008
06.2005 - 03.2015
Carry out depot and field tasks and activities relating to the inspection, repair, installation and maintenance of aid to navigation plant and equipment and prepare reports on work undertaken.
Direct the work of contractors and other staff engaged in activities relating to the inspection, repair, installation and maintenance of aid to navigation plant and equipment.
Assess the service ability of plant and equipment and prepare associated reports.
Undertake work program planning.
Attend to emergency aid to navigation rectification work.
Prepare maintenance schedules, work instructions and test procedures.
Carry out purchasing of items of a non-specialised nature used in the Maintenance Depot and in the field; ascertain the need for items of a specialised nature and initiate action for their procurement in accordance with Company procedures.
Prepare, update and maintain technical documentation, photographs and drawings associated with aids to navigation.
Assist with the dispatch, receipt, handling and storage of aid to navigation equipment.
Communicate effectively with internal and external relationships and represent Company in a positive manner.
Meet and exercise responsibility regarding company policies on Quality, WHS the Environment.
Work to achieve the Company's goals and objectives in accordance with the Company's Business Management Manual.
As directed assist with other duties within the sphere of Company operations.
Education
RII20109 Certificate II - Work Safely At Heights
Resources And Infrastructure Work Preparation
SpanSet Australia
2013
MAR20313 Certificate II - Maritime Operations
Maritime Operations
AMC Australian Maritime College
2012
TDM10107 Certificate I - Maritime Operations
Transport & Distribution
Sea School Marine Training Centre
2010
FPI20105 Certificate II - Trim And Cross Felled Trees
Forest Growing & Management
Southern Training Organisation Pty Limited
2010
Skills
Small business operations
Business management and development
Business growth and retention
Leadership and supervision
Planning and execution
Desktops, laptops, and mobile devices
Field operations management
Customer relations
Quality assurance
Problem solving and decision making
Scheduling
Certification
NSW Drivers Licence MR
HLTAID009 Provide Cardiopulmonary Resuscitation Certificate No: 14028287-9041471
HLTAID010 Provide Basic Emergency Life Support Certificate No: 14028287-9041471
HLTAID011 Provide First Aid Certificate No: 14028287-9041471
TLILIC108A Licence to Operate a Forklift 362
CPCCOHS1001A Work Safely in the Construction Industry