Summary
Overview
Work History
Education
Skills
References
Accomplishments
Written Feedback
Accreditation
Timeline
Generic

Belinda Sleap

Perth,WA

Summary

I am an experienced and resourceful administrator with a background in customer service, operational management, and financial management. My key strengths include excellent interpersonal skills, an outstanding customer service focus, problem solving, and conflict management. Team player with a reputation for delivering quality, high-standard output at all times, whether as part of a team or working autonomously. Touch typist who is skilled in all aspects of office administration, including Zoom, eScribe, and all Microsoft applications. Self-motivated, and able to implement company processes quickly and effectively. Excellent database management and document control capabilities. Recognized ability to establish and maintain partnerships with clients and stakeholders to support positive business outcomes. Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

15
15
years of professional experience

Work History

Commissioner Support Officer

Department of Planning, Lands and Heritage
09.2023 - Current
  • Administrative support to the Western Australian Planning Commission (WAPC) and its subcommittees, including managing meetings, preparation of agendas, detailed minutes, and documented outcomes.
  • Liaising with committee members and members of the public on the activities, functions, and procedures of the WAPC and its subcommittees.
  • Closely working with the Department of Planning, Lands, and Heritage (DPLH) officers to assist with executive support and preparation of reports.
  • Developed a strong understanding of the workings of the legislation and governance requirements relevant to the work of the WAPC.
  • I also provide setup and technical assistance required for the meetings.
  • Logistical preparation for regional visits.
  • I have a sound knowledge of eScribe functions, including uploading and editing reports.
  • Researching and sourcing data, information, and reports.
  • Provided remote support to external stakeholders using various remote desktop applications.

Senior Optical Dispenser

Specs Smart
11.2020 - 09.2023
  • I was employed to work part-time as a Senior Optical Dispenser at Specs Smart Optometrist in Gwelup. I was responsible for assisting customers in getting their best optical needs and requirements that have been recommended by the optometrists. Provision of service to customers in relation to optical products.
  • All clerical and administrative tasks, including filing, sales transactions, accounts, making calls to suppliers, stocktaking, and coordination of incoming stock, liaising with outside sources such as laboratories, frame representatives, and ophthalmologist clinics.
  • Liaising with outside sources, such as laboratories, frame representatives, and ophthalmologist clinics.
  • Responding to service and sales inquiries.
  • Complaint resolution.
  • Accounts reconciliation, payments, and finalizing invoices.
  • I also coordinated monthly business reporting, including identifying current trends and competitors, to see what is happening within the optical market during different seasons.

Senior Optical Dispenser

LAUBMAN & PANK
10.2010 - 11.2020
  • Provision of service to customers in relation to optical products.
  • Responding to service and sales enquiries.
  • All clerical and administrative tasks including filing, sales transactions, making calls to suppliers, stocktaking and coordination of incoming stock.
  • Complaint resolution.
  • During my time as a part-time weekend Senior Optical Dispenser of the Joondalup Store. I was responsible for assisting multiple staff and undertake duties including discussing client’s needs and wants to give them the best optical products and knowledge for their optical requirements.
  • During the period April 2008 to October 2010, I was employed as the Manager of the Perth City Store, with responsibility for managing 4 -5 dispensing staff and one Optometrist.
  • My duties included using a complex database to record client data, another system for staff payroll and coordinating rosters.
  • I reviewed the Profit and Loss statements to look for discrepancies, identify errors and resolve them, as well as analysing KPI Reports to compare our performance across all state retail outlets (11).
  • This process allowed me to change promotional activities to generate greater efficiencies and build in continuous improvements which led to consistently ranking in the top 3 stores.
  • Also, I conducted regular performance appraisals. One employee affected the morale of the team, so I worked with her to improve this deficiency and with my support and guidance she gradually established positive working relationships with her peers, allowing the team to maximise productivity, due to the improved work culture.
  • During the period October 2007 to April 2008, I worked as the Assistant Manager for the Perth City Store. The company had an ongoing regional program to visit rural areas to provide optical services, and I arranged all aspects of the trip including venue hire, accommodation, car hire and booking appointments with customers.
  • On our return, I logged all prescriptions and Medicare information into the database, to track orders and liaised with customers to ensure they received their products.

Administration Assistant

DEPARTMENT OF COMMERCE
09.2012 - 03.2013
  • Management of the stakeholder database.
  • Liaison with industry stakeholders including phone calls and email.
  • All clerical and administrative tasks including minutes and filing.
  • Organising accommodation and venue research for upcoming events.
  • I was contracted by the Department of Commerce’s Industry, Science and Innovation division to organise a series of regional industry events (8) aimed at small and medium businesses working in the resources sector.
  • My duties included management of the stakeholder database, recruiting attendees for the events, logging RSVPs, communicating with attendees via email and phone, and organising event logistics such as venues, catering and accommodation.
  • I also provided regular progress updates to management about attendance figures and event logistics.

Education

Certificate IV in Optical Dispensing -

Royal Melbourne Institute of Technology
Melbourne, VIC

Certificate III in International Travel and Tourism -

Australian International College of Commerce
Perth, WA

Skills

  • Agenda preparation
  • Stakeholder engagement
  • Team collaboration
  • Effective communication
  • Meeting facilitation
  • Board relations
  • Communication skills
  • Organizational skills
  • MS office
  • Minute taking

References

  • Eric Cheng, Optometrist/ Owner, Specs Smart Optometrists, 0404 104 011, e.cheng.81@outlook.com
  • Michael Daymond, Strategic Advisor WAPC. Michael.DAymond@dplh.wa.gov.au, 08 6551 9714, Department of Planning, Lands and Heritage
  • Amy Pires, Governance Officer, Western Australian Planning Commission, 0448 998 002, Department of Planning, Lands and Heritage

Accomplishments

A key achievement during my tenure with Laubman & Pank has been my consistently high scores gained through mystery shopper surveys. For example, in 2016, I scored 100 percent across all categories, reflecting my capacity to deliver an exceptional experience for customers.

Written Feedback

  • KARLENE WHITE, Belinda has been looking at ways she can improve our customer service and live our 5 Key beliefs. She has implemented a customer feedback survey and implemented this with the staff. Belinda is consistent in the area of her work, and seeks input from staff about ideas and new processes so that we can improve the performance of the store.
  • BEREND KAAKS, Belinda has built a strong bond with the Perth team, where open communication is the norm, and has been able to bring locums and relief optometrists seamlessly into that team feel, to a point where it is a requested location by some of that group.

Accreditation

  • Certificate IV in Optical Dispensing, Royal Melbourne Institute of Technology, Professionalism and work ethics, Occupational Health & Safety
  • Certificate III in International Travel and Tourism (Retail), Australian International College of Commerce, Work with colleagues and customers, Work in a socially diverse environment, Follow health and safety and security procedures, Deal with conflict situations, Communicate on the telephone, Perform clerical duties, Process financial transactions, Access and retrieve computer data, Produce documents on computer

Timeline

Commissioner Support Officer

Department of Planning, Lands and Heritage
09.2023 - Current

Senior Optical Dispenser

Specs Smart
11.2020 - 09.2023

Administration Assistant

DEPARTMENT OF COMMERCE
09.2012 - 03.2013

Senior Optical Dispenser

LAUBMAN & PANK
10.2010 - 11.2020

Certificate IV in Optical Dispensing -

Royal Melbourne Institute of Technology

Certificate III in International Travel and Tourism -

Australian International College of Commerce

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Belinda Sleap