Belinda Tonkin
Kalimna,VIC
Summary
Adept at elevating customer experiences, I leveraged my problem-solving abilities and PC proficiency at Saltwater Properties to enhance customer satisfaction. Known for a high-energy attitude and adaptive teamwork, I consistently exceeded expectations, streamlining processes and improving service delivery. My background spans reception, bookkeeping, and hospitality, showcasing a blend of technical skills and interpersonal finesse.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Motel Receptionist
Saltwater Properties
Lakes Entrance, VIC
01.2024 - Current
- Greeted guests and provided assistance with check-in procedures.
- Answered inquiries from customers regarding hotel services, facilities, and local attractions.
- Processed payments for room reservations and completed necessary paperwork accurately and in a timely manner.
- Provided directions to local attractions, restaurants, and other areas of interest.
- Handled guest complaints in a professional manner while striving for customer satisfaction.
- Maintained up-to-date knowledge on hotel services, rates, packages, promotions, special events.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Ensured cleanliness of the lobby area by vacuuming carpets and wiping down surfaces as needed.
- Managed phone calls efficiently by taking messages or directing calls to appropriate departments or personnel.
- Provided excellent customer service through friendly interactions with each guest who visits the hotel.
- Resolved any discrepancies between actual charges incurred during guests' stays versus what was expected based on reservation records.
- Tracked lost and found items according to company policies and procedures.
Bookkeeping Assistant
The Barn at Kalimna
Lakes Entrance, VIC
03.2016 - 10.2023
- Maintained accurate records of financial transactions and organized ledgers.
- Verified accuracy of invoices and other accounting documents or records.
- Processed accounts receivable and payable and handled bank reconciliations.
Waitress & Receptionist
Lakes Entrance Bowls Club
Lakes Entrance, VIC
01.2015 - 01.2020
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Greeted guests and provided assistance with check-in procedures.
- Handled guest complaints in a professional manner while striving for customer satisfaction.
- Performed daily audits of front desk operations including cash drawers and shift logs.
- Managed phone calls efficiently by taking messages or directing calls to appropriate departments or personnel.
- Monitored security cameras in the lobby area to ensure safety of staff members and guests at all times.
- Educated new hires on proper front desk operations.
- Maintained an organized work environment throughout shifts.
Server
Carv'n It Up
Albury, NSW
10.2010 - 10.2014
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
Education
Some College (No Degree) -
Tuggeranong College
Canberra, ACT12-1992
Skills
- Visitor assistance
- Document scanning and digitization
- Call handling
- Maintenance tracking
- Reservation procedures
- Check-in procedures
- Strong interpersonal skills
- Problem-solving abilities
- Basic computer skills
- Customer reservations
- Professionalism
- Telephone reception
- Travel reservations
- Quick Thinking
- Hotel accomodations
- Telephone Etiquette
- Reservation software
- Hotel booking
- Conflict Resolution
- Travel packages
- Complaint Handling
- Multitasking Abilities
Affiliations
- Exercise, walking, gardening
- Reading
- Family
- Socialising
Certification
- Food and Safety Certificate
- RSA Oct 2014 Refreshed 2022
- RSG Jan 2019
Custom
Please note I am currently living in Lakes Entrance Victoria, needing to make a fresh start and move back to Canberra in January 2025.
I was born and raised there, now needing to come back to family and old friends.
I am flexible with working hours and reliable as my children are grown up and independant.
References
References available upon request.
Timeline
Motel Receptionist
Saltwater Properties
01.2024 - Current
Bookkeeping Assistant
The Barn at Kalimna
03.2016 - 10.2023
Waitress & Receptionist
Lakes Entrance Bowls Club
01.2015 - 01.2020
Server
Carv'n It Up
10.2010 - 10.2014
Some College (No Degree) -
Tuggeranong College
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