Belinda Urquhart

• Managed production schedules to ensure timely delivery of products.
• Oversaw quality assurance processes to maintain high production standards.
• Trained and mentored team members on safety protocols and operational procedures.
• Implemented process improvements to enhance workflow efficiency and reduce downtime.
• Resolved issues quickly to maintain productivity goals.
• Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
• Reviewed work for quality and compliance with company standards and design specifications.
• Reduced waste and material costs by optimizing resource allocation and inventory management.
• Standardized production procedures, job roles, and quality assurance guidelines.

• Oversaw daily park operations, ensuring compliance with environmental regulations and sustainability practices.
• Developed and implemented maintenance schedules for park facilities and landscapes to enhance visitor experience.
• Managed budget allocations for park projects, optimizing resource utilization and reducing costs.
• Analyzed visitor feedback to identify areas for improvement, driving enhancements in park services and amenities.
• Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
• Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
• Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
• Created and maintained detailed reports of daily, weekly and monthly operations.
• Inspected equipment and facilities for signs of wear or damage impacting safety.
• Monitored budget and expenditures, keeping facility within budget.

Onsite management of all facets of a 50 acre, 212 site residential caravan park

• Oversaw community engagement initiatives to enhance resident participation and satisfaction.
• Managed budget allocations, ensuring fiscal responsibility and strategic resource distribution.
• Developed and implemented policies to improve local governance and service delivery.
• Collaborated with stakeholders to address community concerns and foster positive relationships.
• Managed budget to ensure fiscal responsibility, optimizing resources and allocating funds effectively.
• Negotiated favourable deals with vendors for providing cost-effective products/services required by the village administration.
• Established a safe environment for residents through effective policing policies and emergency response plans.
• Maintained accurate records on village finances, contracts, permits/licenses issued in an organized manner to facilitate smooth operations during audits or reviews from higher authorities.
• Ensured compliance with federal, state, and local laws while executing village projects or initiatives.
• Streamlined village operations through implementing efficient management practices and procedures.
• Led efforts towards continuous improvement within management systems, processes, and overall village operations.
• Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.

• Duties included: Pattern making for unique one-off custom covers for a wide variety of applications, everything from motor bikes to covers for solar panels mounted on camels. Construction, sewing and completion of custom covers using a cross set of techniques and skills and utilising a wide variety of fabrics. Maintenance and cleaning of industrial machines, training of new staff, folding and packaging of finished products, estimating and quoting products and liaising with company owners and customers to achieve the desired outcome and produce a quality product that exceeded expectations. After the effects of the pandemic settled we were offered a role in South Australia which allowed us to resume working in the industry.

• Duties included: Complete relief management services
• (Closed down during COVID)

• A contract position between Sustainable Park Solutions and South Burnett Regional Council the owners of the park who resumed operations of the park under a new Mayor.
• Developed and implemented park maintenance schedules to enhance visitor experience.
• Coordinated community outreach programs to increase public engagement in park activities.
• Oversaw staff training programs, improving operational capabilities and safety compliance.
• Analyzed visitor feedback data to refine service offerings and park amenities.
• Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
• Increased park revenue by developing and promoting attractive packages for group bookings and events.
• Developed strategic marketing plans to increase awareness of the park''s offerings and attract more visitors.
• Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
• Assigned work to staff, set schedules, and motivated strong performance in key areas.
• Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
• Coordinated with other entertainment venues to create joint promotional events.

• Directly managed a large annual park and over 50’s Village, which included overall operations of both complexes. The large annual park required ongoing legal expertise in collating, lodging and attending hearings weekly in N.C.A.T, so a wide understanding of the legalities relating to site agreements both casual and permanent was required, as was complete knowledge of the rental tenancies act covering the rental properties that were in the same complex.
• As a regional manager the role encompassed responding to day-to-day enquiries from managers in individual parks and villages, resolving resident disputes, actioning capital expenditure budgets, managing staff and rosters, financial reporting and control of the budgets for the parks and villages, offering support and mentoring to Managers to help them achieve career goals. The company was being restructured for a sale to Hometown Australia and Regional Managers and Management couples were being made redundant, we took the opportunity to return to Queensland.

• Whilst we lasted for 12 months in this role, we were put in a position that was untenable due to ongoing disputes between family members who shared ownership which effected the entire operation of the Village.

• Motel management which included all cleaning of rooms and maintenance of the grounds, customer and guest relations and enquiries, increasing bookings, marketing, financial reporting, also cooking and room service of meals including full cooked breakfasts and evening meals. This was a contract position which involved working seven days per week under our own ABN, which left us somewhat burnt out after a long period of time without a break, by mutual agreement with the owner we decided to seek alternative employment.

• Assisted the Managers to operate the park in an effective manner, welcoming guests check in/out, cleaning cabins and villas, amenities, common areas and BBQ’s. Escorting guests to sites and assist with hooking up to power and water, taking payments, shop sales, banking, ordering shop stock.

• Provided day to day support to the managers in the office and grounds, including pool care and maintenance, gardening and grounds, repairs and maintenance on rental cabins, performed rental checks for incoming tenants, prepared leases and site agreements, receipted rents and bonds, provided after hours security and on call for emergencies. This was a contract role for six months while the owner was preparing the park for sale.

• Complete Management of all aspects of the park to prepare for the sale of the park, which included establishing a computerised booking system, creating a marketing and advertising campaign to increase turnover, renovating cabins and amenities, devising income and expenditure spreadsheets to reflect true income and business operating costs, recruiting and training staff, and handover of the business to the new owners. This was a contract position, and we achieved the objective in the 12-month time frame allocated.

• Assist in all daily operations of a large residential and tourist park, including tenancy applications, bond lodgements, cleaning amenities, maintenance and cabin damage repairs, grounds and gardening, sewer and water plant operations, drafting safety management and emergency evacuation plans, reporting and balancing.