Technology
Belinda Vaughan
Birchgrove,NSW
Summary
Dynamic individual with hands-on experience in community management, administrative support, events coordination, social media management, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organisational goals.
Overview
30
30
years of professional experience
Work History
Social Media & Community Manager
Activision Blizzard
06.2015 - 10.2024
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organisational priorities.
- Organised regular community events, both online and in-person, fostering a sense of belonging among players, partners, and influencers, and promoting networking opportunities.
- Worked closely with huge range of content creators, ambassadors, and influencers across multiple platforms including social media and streaming to support their growth and promote their coverage of our brands.
- Produced reports about community activities to keep executives and cross-functional teams informed.
- Implemented analytics tools to track community and social media channel performance, identifying areas for improvement and adjusting strategies accordingly.
- Established strategic partnerships with relevant organisations, expanding reach of our brands and generating new opportunities for collaboration.
- Developed and managed budget for community projects, ensuring effective allocation of resources and financial sustainability.
- Boosted community engagement by developing and implementing comprehensive social media strategy.
- Collaborated with cross-functional teams, optimising marketing initiatives that supported community and product growth.
- Planned and executed promotional activities to drive community engagement and grow our Australia & New Zealand follower-base.
- Provided exceptional customer service through prompt responses to inquiries from players via email or social media platforms.
- Monitored online forums and social media platforms to maintain positive community atmosphere and address any negative behaviour.
- Trained new staff members on effective use of digital tools for managing communications within online community environments efficiently.
- Traveled internationally to support global Community events, attend seminars and/or training sessions.
Community Representative
Blizzard Entertainment
09.2010 - 06.2015
- Monitored online forums and social media platforms to directly address any questions or concerns from the community.
- Created engaging social media presence for the organisation, keeping followers informed about upcoming releases, events and important news items related to our brands effectively.
- Edited and proof-read all internal reporting as only native English speaker in team of 20+ people from across Europe.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organisational priorities.
- Organised regular community events, both online and in-person.
- Worked closely with huge range of content creators, ambassadors, and influencers.
- Collaborated with cross-functional teams, optimising marketing initiatives that supported community and product growth.
- Provided exceptional customer service through prompt responses to inquiries from players via email or social media platforms.
- Regularly travelled internationally for seminars, events, and launches.
Video Games Journalist
Incgamers
07.2007 - 07.2010
- Wrote, edited and produced stories for Internet and digital channels.
- Researched and gathered information to develop accurate and credible stories.
- Reviewed new game releases.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Travelled globally to cover high-profile events such as gaming expos and new game releases.
- Utilised social media channels to promote articles and interact with readers, increasing online engagement rates.
- Proved successful working within tight deadlines and a fast-paced environment.
- Hosted community forums to discuss pressing issues, strengthening publication's role as community pillar.
IT Support Assistant
PC Comms Ltd
03.2007 - 07.2007
- Assisted in network maintenance, ensuring smooth connectivity for all users.
- Optimised hardware performance through regular maintenance checks and upgrades when necessary.
- Collaborated with IT team to successfully complete large projects within strict deadlines.
- Responded to queries on phone, via email or through IT ticketing system.
Post Office Manager
Post Office Ltd
Somerset, UK
03.1999 - 03.2007
- Managed flow, operations and management services for 200+ daily post office visitors.
- Provided multiple government services including passport and drivers licence applications, vehicle registration, and more.
- Hired, trained, and evaluated performance of employees.
Managed daily operations of up to 8-employee post office. - Conducted regular performance evaluations for staff members to identify areas for improvement, set goals, and provide constructive feedback.
- Oversaw facility maintenance tasks to ensure a safe, clean, and functional workspace for employees and customers alike.
- Maintained excellent customer service standards by addressing complaints, resolving issues, and maintaining open lines of communication with patrons.
- Improved overall productivity with the implementation of new equipment and technology.
- Coordinated with regional post office managers to share best practices, streamline efficiency, and improve overall performance across locations.
- Reduced customer wait times through the optimisation of staff scheduling and task management.
- Managed inventory control procedures ensuring accurate stock levels were maintained whilst minimising excess waste.
Post Office Clerk
Post Office Ltd
Somerset, UK
07.1994 - 03.1999
- Assisted customers in completing necessary forms.
- Reduced wait times for customers by consistently maintaining a well-organised work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
- Provided guidance on postage rates and shipping options to help customers make informed decisions about their mailing choices.
- Supported postmaster in managing daily operations, including scheduling, reporting, and budget oversight tasks.
- Boosted team morale through effective communication and collaborative problem-solving efforts.
- Kept up-to-date with changes in postal regulation codes ensuring that the office was always in compliance with all policies.
- Monitored inventory of postage stamps and made orders to replenish.
Utilised customer service skills to provide exceptional service for repeat clientele.
Education
Vocational Diploma - PC Maintenance And Repair
Bridgwater College
Bridgwater, UK02.2007
Skills
- Event Management
- Cross-Functional Communication
- Mastery of Office 365
- Positive Attitude
- Verbal and Written Communication
- Records Management
- Office Administration
- File Organisation
- Calendar Management
- Account Reconciliation
Additional Information
My early experiences in the workforce provided me with many years of front-line customer service experience. This allowed me to identify my passion for excellent customer experiences. My motivation is nurturing and growing a positive and happy community of users for the organisations I represent.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CulturePaid time offCareer advancementInterests
Science
Gaming
Timeline
Social Media & Community Manager
Activision Blizzard
06.2015 - 10.2024
Community Representative
Blizzard Entertainment
09.2010 - 06.2015
Video Games Journalist
Incgamers
07.2007 - 07.2010
IT Support Assistant
PC Comms Ltd
03.2007 - 07.2007
Post Office Manager
Post Office Ltd
03.1999 - 03.2007
Post Office Clerk
Post Office Ltd
07.1994 - 03.1999
Vocational Diploma - PC Maintenance And Repair
Bridgwater College
Similar Profiles
Austin NealAustin Neal
Commentator at Activision BlizzardCommentator at Activision Blizzard
Wendi ZhangWendi Zhang
Mobile Systems Designer at Activision BlizzardMobile Systems Designer at Activision Blizzard
Jinwoo KimJinwoo Kim
Game Play Animation Intern at Activision BlizzardGame Play Animation Intern at Activision Blizzard