Belinda Victor
Clyde,VIC
Summary
Dynamic leader with a proven track record at Daniels Donuts and Woolworth's Supermarket, enhancing operational efficiency and team productivity through expert workforce planning and cross-functional coordination. Excelled in roles requiring outstanding communication and interpersonal skills, achieving significant improvements in customer satisfaction and team performance. Skilled in inventory monitoring and safety protocols, I foster a culture of continuous improvement and employee development.
Overview
25
25
years of professional experience
Work History
Area Manager of Operations
Daniels Donuts
07.2023 - Current
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.
- Improved employee productivity through effective training programs and performance evaluations.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees.
- Devised and executed training plans for new and existing staff to support competency and compliance.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager of Operations
Daniels Donuts
12.2021 - 07.2023
- Increased sales with special displays and promotions.
- Increased store traffic by organizing engaging events and promotions that appealed to target customers.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Monitored competitor activities within the local market, adjusting strategies as necessary to maintain a competitive edge and drive store success.
- Enhanced customer satisfaction by resolving issues promptly and maintaining a clean, organized store environment.
- Managed budget allocation for staffing, inventory, and other operational expenses to maximize profitability.
- Boosted sales performance with strategic merchandising techniques and targeted promotional campaigns.
- Optimized staff scheduling to accommodate peak business periods without compromising quality of service or employee satisfaction.
- Evaluated store performance metrics to identify areas of improvement and implement necessary changes for better results.
- Managed overall visual merchandising efforts within the store location while adhering to corporate standards and guidelines, ensuring a consistent brand image across all marketing materials.
- Reduced employee turnover through effective recruitment, training, and performance evaluation initiatives.
- Improved store efficiency by implementing inventory management systems and streamlining operational processes.
- Ensured compliance with all company policies, procedures, and safety regulations to maintain a secure working environment.
- Mentored employees for professional growth, fostering a positive work culture that encouraged collaboration and teamwork.
- Implemented loss prevention strategies to minimize shrinkage rates while maintaining an inviting shopping experience for customers.
- Completed point of sale opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Supervised guests at front counter, answering questions regarding products.
- Assisted with hiring, training and mentoring new staff members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
Team Leader Manager
Woolworth's Supermarket
11.1999 - 12.2021
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Controlled costs to keep business operating within budget and increase profits.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Maranatha Christian College
Endeavour Hills, VICSkills
- Operational efficiency
- Workforce planning
- Cross-functional coordination
- Excellent interpersonal skills
- Standard operating procedures
- Outstanding communication skills
- Inventory monitoring
- Budgets
- Supervisory role background
- Safety protocol
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Team leadership
- Active listening
- Adaptability and flexibility
- Effective leader
- Employee motivation
- Self motivation
- Conflict resolution
- Recruitment and hiring
- Goal setting
- Time management
- Staff training/development
- Team building
- Employee development
- Logistics management
Accomplishments
- Collaborated with team in the development of Woolworth's first E Com store.
- Supervised team of 106 staff members.
- Was runners up for Online manager of the year in 2021.
- Started as a single store manager with Daniels Donuts in 2021, worked my way to a multi site manager in 2022. Currently an area manager now looking after 10 stores.
- Pride myself in offering great customer service and customer experience, while continuously working towards sales targets.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Area Manager of Operations
Daniels Donuts
07.2023 - Current
Store Manager of Operations
Daniels Donuts
12.2021 - 07.2023
Team Leader Manager
Woolworth's Supermarket
11.1999 - 12.2021
High School Diploma -
Maranatha Christian College
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