Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Belinda Vodicka

Gwelup,WA

Summary

I am a highly motivated, focused and driven, yet flexible team player with expertise and significant experience in customer relationship development and management, HR proficiencies, strategic planning and time management skills. I possess extensive knowledge in operational management procedures, communication systems, program management and technological communication and computer literacy skills.

I am detail-orientated and able to learn new concepts quickly. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

My desire to take on new challenges instills in me a strong work ethic, adaptability, and exceptional interpersonal skills.

Overview

18
18
years of professional experience

Work History

General Manager

Moort Bunji Pty Ltd
Perth , WA
09.2023 - Current
  • Improved project specific productivity initiatives, managing budgets and accounts as well as coordinating itinerary and scheduling appointments, as per operational requirements.
  • Sourced and integrated additional software progams into our centralised software to consolidate data, streamline productivity, payroll, accounting and internal processes, to maximise time management.
  • Organized office operations and procedures, including filing systems, record keeping, data entry, mail distribution and other clerical services.
  • Analyzed and reviewed existing processes for effectiveness and developed new systems and processes, as required to enhance overall safety and productivity levels.
  • Reviewed reports as senior manager to ensure key performance metrics related to operational success were achieved at every stage of the project and developed strategies to problem solve, manage and rectify if this was not being achieved.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Utilised exceptional verbal skills to engage customers in conversation and effectively determine needs and requirements to establish strong working relationships and client satisfaction.
  • Established and maintained effective communication and professional relationships with staff members to ensure efficient operations and a collegiate team environment was achieved.
  • Provided guidance and support to line managers and colleagues in order to foster an atmosphere of cohesion, cooperation and transparency throughout the organization.
  • Encouraged and fostered a positive work environment by developing team building activities that encouraged positive relations and connections between departments and staff retention.
  • Acted as a senior resource problem solver and point of reference for the Director and/ or managers as required..
  • Provided onboarding training for employees on duties, policies and procedures related to their role and company expectations
  • Conducted employee evaluations in line with performance development initiatives to provide constructive feedback and recognize quality performance to boost employee performance and productivity.
  • Developed and maintained local quality and safety procedures and regulations relevant to the project requirements, while being cognicent and inclusive of overarching client specific policies and procedures and Australian Standards/Regulations.
  • Regularly attending reviews, analysis and updates of existing safety and quality protocols to ensure relevance to current situations/jobs and compliance with professional, industrial and legislative agreements and requirements.
  • Monitored progress by establishing plans, budgets and measuring results frequently throughout project stages to ensure timelines and expectations were met or exceeded.

General Manager

Floorwise Pty Ltd
Perth, WA
02.2009 - 09.2023
  • Oversaw daily operations of the administrative team to ensure timely completion of tasks, including the management of purchase requisitions and approvals, inventory levels and progress claims.
  • Managed all aspects of daily business operations including budgeting, recruitment, rostering, scheduling, inventory control, customer service and sales.
  • Served as a liaison between the organization's director and other departments when needed and acted as a resource and point of contact for all staff.
  • Identified and problem solved issues to enhance management and business direction.
  • Trained employees on best practices, protocols and organisational expectation to maintain optimal productivity and consistency.
  • Reviewed and developed contracts, regulations and procedural guidelines to ensure comprehension and compliance.
  • Initiated and managed the recruitment processes by sourcing candidates, conducting interviews and onboarding new hires.
  • Supported staff through performance development and on-job training,while providing transformational leadership, coaching, mentorship and additional resources as required.
  • Collaborated with the director and other departmental managers to establish organizational goals, strategic business plans, and short and long term objectives.
  • Organized special events and team building opportunities to foster a positive work environment and encourage collaboration among departments.
  • Actively participated in weekly meetings with all management to discuss progress towards and ensure achievement of both short and long term goals.
  • Automated and monitored office operations to optimize accounts payable and receivable, customer correspondence and data communications.
  • Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
  • Collaborated with project and department leaders to identify areas for improvement and develop and implement strategies to rectify and improve operational efficiency.
  • Ensured compliance with organizational policies and procedures as well as applicable laws and regulations.
  • Conducted performance reviews for staff members to identify areas of improvement and recognise exemplary performers.
  • Undertook employee evaluations, providing constructive feedback to boost performance and administered employee discipline and management, including the implementation of verbal and written warnings and performance management tools.
  • Designed and implemented sales and service strategies to improve business revenue and both client and staff retention.
  • Cultivated and maintained loyal, long-term strategic customer relationships through effective account management, change management, issue resolution and exceptional interpersonal communication skills.
  • Forecasted customer demand to set prices or credit terms for services in relation to the current and everchanging economic climate.
  • Cultivated and maintained relationships with vendors to obtain the highest quality products at best pricing on all services.
  • Identified areas of improvement in current business practices and collaborated with management to resource and develop action plans for implementation.
  • Performed routine audits of internal controls in order to maintain accuracy and transparency of financial records.
  • Addressed and resolved customer complaints quickly while maintaining high quality standards of service delivery and client retention.
  • Developed marketing strategies designed to increase brand awareness and establish strong business credibility within target markets.

Physiotherapist

NextMove Physiotherapy
Whitfords, WA
02.2011 - 12.2012
  • Created individualized home exercise programs for outpatient therapy clients to improve health and wellness.
  • Incorporated clinical expertise, patient values and best evidence to drive clinical practice.
  • Designed treatment program to achieve established goals.
  • Rendered highest quality of care when interacting with patients and families.
  • Coordinated with other medical professionals such as doctors, nurses and occupational therapists when necessary.
  • Directly supervised 3 physical therapy aides and managed caseload of 80+ patients.
  • Educated patients in physical therapy resources, injury prevention and ergonomics.
  • Maintained detailed records regarding patient assessments, treatments provided and progress notes.
  • Reviewed physician referrals and patient medical records to formulate accurate diagnosis and best course of treatment.
  • Instructed patients in proper use of assistive devices such as crutches or wheelchairs to increase independence with activities of daily living.
  • Developed individualized treatment plans for patients based on their diagnosis and condition.
  • Facilitated Activities of Daily Living and assisted patients with functional mobility to increase comfort and quality of life.
  • Guided patients through mobility exercises to determine leading cause of pain and provide diagnosis.
  • Identified and properly documented patient goals, evaluated progress and planned reevaluation.
  • Evaluated patient progress at consistent intervals and adjusted treatment plans to maximize benefit.
  • Assessed patient's strength, range of motion, balance, coordination, posture and motor function.
  • Treated conditions to aid developmental, neurological and orthopedic disorders.
  • Reviewed patient records describing injury and pain level to prepare for appointments.
  • Issued referrals to patients for more specialized care when necessary.
  • Provided general educational advice to patients about injury prevention, healthy practices and nutrition.
  • Communicated effectively with patients, families and caregivers about goals of care plan.
  • Initiated appropriate intervention programs for patients suffering from accidents, illnesses and injuries.
  • Implemented preventative measures through health promotion activities such as ergonomics training or postural awareness instruction.
  • Collaborated with practitioners by recording and sharing physical therapy outcomes and recommending modifications to treatment plans.

Physiotherapist/Part Owner of Practice

MoveWell Warwick
Perth, WA
06.2006 - 02.2008
  • Provided exceptional Patient care and management as the senior therapist whist developing professional therapeutic relationships with both clients and key stakeholders.
  • Developed relationships with key stakeholders, such as equipment suppliers, health rebate providers and referring specialist services, in order to secure advantageous terms for the client and company.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Initiated cost-cutting measures when necessary without sacrificing quality of products or services.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Oversaw the administration staff in their attendance of work schedules and staff allocation.
  • Interviewed, trained and supervised employees.
  • Oversaw daily operations of the business and provided guidance when needed.
  • Formed and sustained strategic relationships with clients and resolved issues quickly through meticulous research and quick decision-making.
  • Resolved conflicts between employees or customers in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with all local laws and regulations related to the business operations.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Kept up-to-date on regulatory changes affecting business operations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Post Graduate Diploma - Occupational Safety & Health

Edith Cowan University
Perth
12-2008

Bachelor of Science - Physiotherapy

Curtin University
Perth
12-2004

Skills

  • Labor Agreements
  • Onboarding
  • Performance Evaluation
  • HR Policies Expertise
  • Diversity and Inclusion
  • Onboarding and Training
  • Retention Strategies
  • Payroll Management
  • Labor Relations
  • Organizational Development
  • Employee Surveys
  • Employee Retention
  • Professional Development
  • Strength Reporting
  • Career Development
  • Onboarding and Orientation
  • Records Management
  • Payroll Administration
  • Exit Interviews
  • Records Maintenance
  • Employee Relations
  • Compensation and Benefits
  • Conflict Mediation
  • Recruitment
  • Workforce Planning
  • Succession Planning
  • Quality Assurance
  • Background Checks
  • Document Management
  • Supply Chain Management
  • Account Management
  • Program Administration
  • Staff Supervision
  • Customer Relationship Management
  • Customer Retention
  • Business Administration
  • Quality Management
  • Process Automation
  • Service Quality Improvement
  • Team Player
  • Team Oversight
  • Administrative Skills
  • Problem Resolution
  • Leadership
  • Safety Protocol

References

References available upon request.

Timeline

General Manager

Moort Bunji Pty Ltd
09.2023 - Current

Physiotherapist

NextMove Physiotherapy
02.2011 - 12.2012

General Manager

Floorwise Pty Ltd
02.2009 - 09.2023

Physiotherapist/Part Owner of Practice

MoveWell Warwick
06.2006 - 02.2008

Post Graduate Diploma - Occupational Safety & Health

Edith Cowan University

Bachelor of Science - Physiotherapy

Curtin University

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Belinda Vodicka