Belinda Wade
Hatton Vale
Summary
Proactive and customer-focused, I excelled as a Sales Assistant at IGA Supermarket, significantly enhancing customer satisfaction through expert service and product knowledge. Demonstrated exceptional team cooperation and customer service skills, adeptly managing inventory and fostering strong customer relationships. My adaptability and attention to detail ensured a dynamic store environment, contributing to a positive and efficient shopping experience.
Overview
2
2
years of professional experience
Work History
Sales Assistant
IGA Supermarket
09.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Updated product displays regularly, keeping store appearance fresh and appealing.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Certificate III - Screen And Media
TAFE Queensland
QLD11-2024
High School Diploma -
Faith Lutheran College
Plainland, QLD11-2024
Diploma of Business - Business
Aurora
Robina, QLD02-2024
Skills
- Customer needs assessment
- Customer service
- Team cooperation
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Customer assistance
- Attention to detail
Timeline
Sales Assistant
IGA Supermarket
09.2022 - Current
Certificate III - Screen And Media
TAFE Queensland
High School Diploma -
Faith Lutheran College
Diploma of Business - Business
Aurora
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