Belinda Watson
Brisbane
Overview
17
17
years of professional experience
Work History
Program Management Officer
Department of Veterans Affairs
06.2018 - Current
- Creating and Managing Non-APS staff contracts, Coordinating Employee Approval Templates, Liaising with Recruitment Company’s, Contract Quality Assurance, Account management, Budget monitoring for Non-APS contracts, Coordinating and advertising Job advertisements, Creating and maintaining procedure documents, Reporting, Manage National allocation of rehabilitation cases, Respond to escalated requests/complaints to internal and external stakeholders, Conduct and participate in Performance reviews, Monitor the teams workflow outputs and quality of work, Manage team attendance and leave requests, Develop new procedures and coordinate implementation, Provide advice and guidance to client and rehabilitation providers, Identify and manage complex client cases, Liaise with clients on their rehabilitation progress, Rehabilitation Case Management, Monitor and manage rehabilitation providers, Coordinate and manage the national Veterans Vocational Rehabilitation Scheme clients, Coaching and mentoring staff
Administration Coordinator
Civil Aviation Safety Authority (CASA)
10.2015 - 06.2018
- File creation/deletion/managing workflow (opening and closing), creating file classifications and file structures, managing and applying security settings, Learning Management System (LMS) Administrator, Maintaining staff training and development records in the branch, Creating new training sessions and finalising sessions, Maintaining the training attendance records, Loading assessment material for courses, Loading staff qualifications and assign to their record and saving the certificates, Assign learning pathways to new staff members, SharePoint administrator, Upload forms and user guides to site, Extract weekly and quarterly reports for management, Maintain content on the page and update accordingly, Create and maintain SharePoint web pages, Other duties, Record incoming complaints, draft responses to straightforward complaints, coordinate response with the more complex complaints and then forward the department’s response to the complainer, Creating and maintaining electronic records, Setting up employee training sessions and assisting the trainer, Monitoring project budget and reporting variations, Publishing documents on the external and internal websites, Develop EAP Instrument templates, Maintain EAP user guides, Organising meetings with industry members and internal stakeholders, Taking meeting minutes and upload to the teams SharePoint site, Organise domestic and international travel and accommodation, General administration duties
Trust Officer
Public Trustee Queensland
07.2014 - 05.2015
- Coordinate all requests from clients in relation to their trust fund, Making informed financial decisions, Maintain accurate financial records, Accurate processing of claims, Preparing financial budgets, Formal correspondence to internal and external clients, Maintaining productive relationships, Manage customer enquiries and complaints, Enter all information into a various databases with 100 percent accuracy and comply with legislative requirements, File and document management
Stakeholder Services Team Assistant
Australia Security and Investment Commission
11.2006 - 04.2014
- Reception Duties: Determine nature of business, direct visitors to suitable employees, Answer incoming telephone calls; operate switchboard with multi-line telephone system, Coordinate all requests for Company lodgment, Australia Financial Services, Credit Applications and Unclaimed Monies forms, Compliance check all forms and request further information if required, Entered all information into a various databases with 100 percent accuracy and comply with legislative requirements, Provide assistance to all stakeholders, Monitor visitor access and issue passes, Manage customer enquiries and complaints, Reconciliation of money taken at the front counter, Maintain accurate financial records, including banking officer duties, Maintenance of fleet car register, Policy Creation and maintenance, Updating local and national procedures, Receive, sort, and route mail, Document and package scanning, File Management, Providing IT support, Support to the Enforcement team, Staff Training, Setting up new starters with their access to databases and logon to work computers, Manage travel and accommodation bookings, Maintain organisational charts, contacts lists, databases, distribution lists, Provide administrative support to the Brisbane Office, Order, receive, and maintain office supplies
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft Access
- EAP
- Microsoft Visio
- Outlook
- CRM
- XTec Mailroom security & X-ray Scanning
- HP Records Manager (TRIM)
- Lotus Notes
- MYOB
- ASCOT
- Adobe
- Otiss
- QSP Financial System
- PART Enforcement Database
Workplace Training
- Certificate 2 Business administration
- Certificate 3 Business administration
- Certificate 3 Airline customer Service
- Clear Writing Skills
- Handling difficult customers
- Complaints process and management
- HP Records Manager (TRIM)
- Having difficult conversations
- Communication principles
- Audit principles
- Fraud awareness
Timeline
Program Management Officer
Department of Veterans Affairs
06.2018 - Current
Administration Coordinator
Civil Aviation Safety Authority (CASA)
10.2015 - 06.2018
Trust Officer
Public Trustee Queensland
07.2014 - 05.2015
Stakeholder Services Team Assistant
Australia Security and Investment Commission
11.2006 - 04.2014
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