Belinda Watters

Outcare provides justice and reintegration services to help people engage positively with community.

Person-centred care for people whose circumstances place them at risk od entry to the criminal justice system, or who are currently serving a sentence. The team provide support in prison, during release and after release to help rebuild positive lives, families and futures.

• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Supported clients with plant maintenance and interior office design.
• Authored detailed work plans to meet business priorities and deadlines.
• Followed up with existing customers to provide additional support and address concerns.
• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs.
• Completed orders and organized product deliveries to meet customer timetables.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Trimmed greenery, to maintain healthy and presentable appearance.
• Applied pest control substances to eradicate pests affecting plant life.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Developed and maintained courteous and effective working relationships.

• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Fielded customer questions to share information about products, availability and pricing.
• Input credit and debit card payments in POS system to complete purchases.
• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Referred customers to various services by evaluating needs and providing recommendations.
• Boosted team profits with great time and resource management focused on meeting and exceeding sales targets.
• Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
• Worked independently with minimal supervision.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Built relationships with customers and community to promote long term business growth.
• Contributed to team objectives in fast-paced environment.
• Opened new merchandise and stocked sales floor racks and shelves.
• Trained new employees on customer service and money handling.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
• Recorded accurate and efficient records in customer database.
• Maintained high levels of product knowledge and solutions to covert casual shoppers into customers and increase sales.
• Opened and closed store independently and prepared nightly bank drop for manager.
• Balanced and organized cash register by handling cash, counting change etc.
• Increased sales by offering advice on purchases and promoting additional products.

• Remained alert to problems or health issues of clients and competently responded.
• Planned, prepared and served meals and snacks according to prescribed diets.
• Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Scheduled and accompanied clients to medical appointments.
• Ran errands for patients, did shopping, and picked up other necessities.
• Shopped for groceries regularly in order to keep house stocked with necessities.
• Helped clients manage money, pay bills and shop for groceries or personal items.
• Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
• Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
• Assisted patients with self-administered medications.
• Provided transportation to doctor's appointments, social activities.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
• Provided compassionate and patient-focused care to cultivate well-being.
• Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
• Maintained strong connections within caregiver community to gain continuous knowledge.

• Managed campaigns with specific focuses in order to meet customer needs and creative visions.
• Developed strategic communication and marketing plans.
• Evaluated and contributed to creative team ideas and translated into actionable project plans.
• Collaborated with outside agencies to manage project progress and milestones.
• Supervised design and production staff developing innovative designs.
• Negotiated vendor contracts and services to meet budget requirements.
• Orchestrated photo sessions by choosing photographers, stylists and makeup artists.
• Revamped work strategies and processes to accomplish agency objectives.
• Negotiated contracts with stylists and photographers to organize photo shoots.
• Evaluated and approved image retouch work, mechanicals and art proofs to deliver quality results.
• Oversaw hiring, training and direction of creative personnel to achieve optimal results.
• Anticipated design issues and proved to be proactive in developing effective solutions.
• Collaborated with production on task list creation to meet overall project goals on time.
• Managed client relationships and expectations for creative projects with varying budgets and objectives.
• Negotiated contracts and timelines with service providers such as printers.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
• Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
• Monitored sales forecasts and projected financial planning for organisation to achieve revenue goals.
• Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
• Devised processes to boost long-term business success and increase profit levels.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
• Hired and directed teams to achieve daily and long-term operations and business goals.
• Reached conformity with product quality specifications by suggesting corrective actions.
• Assessed final products to check quality and consistency with creative vision.