Belinda Werner
Ourimbah,NSW
Summary
Dedicated professional with extensive experience in cleaning and maintenance, notably at El Lago Resort, where I enhanced guest satisfaction through meticulous attention to detail. Skilled in time management and machinery operation, I consistently met high standards, contributing to improved efficiency and client retention.
Proven ability to adapt and thrive in dynamic environments.
Dependable Farm Hand with initiative to work independently and take on any task. Dedicated and focused with exceptional talents in hen and egg inventory control and land preparation.
Overview
25
25
years of professional experience
Work History
Farm Hand
Emma Griffith
09.2024 - Current
- Carried out daily farm tasks such as feeding animals, milking cows, and cleaning pens to ensure animal health and welfare.
- Contributed to overall farm efficiency by performing regular equipment maintenance and repairs as needed.
Room Cleaner
El Lago Resort
01.2023 - 08.2024
- Improved guest satisfaction by maintaining a high standard of cleanliness in guest rooms and common areas.
- Achieved consistent positive feedback from guests with meticulous attention to detail in room presentation.
- Provided backup support to other housekeeping staff during peak hours or absences, demonstrating adaptability and teamwork.
- Enhanced overall guest experience through proactive identification of potential problems within assigned rooms and taking corrective action before guest arrival.
- Enhanced teamwork among housekeeping staff through clear communication and collaboration on daily tasks.
Professional Car Detailer
Oz Car
01.2018 - 05.2019
- Upheld company reputation by consistently delivering exceptional car detailing results meeting client expectations.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
- Demonstrated strong attention to detail while performing thorough inspections before releasing vehicles back to clients.
- Cleaned engine and engine compartment with steam cleaning equipment and various cleaning agents to remove grease and grime.
- Organized vehicle and equipment storage spaces, removing trash and wiping down surfaces.
- Refilled gas tanks and documented fluid levels.
- Maintained clean, tidy and safe work environment.
Cleaner
Busy Bee's Cleaning Service
10.2017 - 03.2018
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
Sales Manager
Scribal Group of Companies
10.2002 - 12.2012
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Kitchen Porter
Diggers Club @ Ettalong Beach
01.2005 - 09.2008
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
- Maintained accurate records of cleaning activities, ensuring compliance with health department regulations at all times.
- Demonstrated punctuality and reliability by consistently arriving on time for shifts and completing assigned tasks efficiently.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Followed recipes and chef instructions to prepare food correctly.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Cleaning Contractor
Kaos Cleaning
08.2000 - 10.2005
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Contributed to the growth of the business by securing long-term contracts with satisfied customers.
- Assisted in training new employees on company policies, procedures, and best practices for optimal performance.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
Education
Certificate III - Commercial Cookery
Tafe NSW
OurimbahSchool Certificate - High School Education
Kincumber High School
KincumberSkills
- Physical strength
- Effective time management
- Reliable and diligent
- Animal care
- Gardening expertise
- Tree pruning expertise
- Efficient egg collection
- Client support
- Comprehensive cleaning skills
- Maintenance proficiency
- Basic repair and upkeep
- Cooking
Timeline
Farm Hand
Emma Griffith
09.2024 - Current
Room Cleaner
El Lago Resort
01.2023 - 08.2024
Professional Car Detailer
Oz Car
01.2018 - 05.2019
Cleaner
Busy Bee's Cleaning Service
10.2017 - 03.2018
Kitchen Porter
Diggers Club @ Ettalong Beach
01.2005 - 09.2008
Sales Manager
Scribal Group of Companies
10.2002 - 12.2012
Cleaning Contractor
Kaos Cleaning
08.2000 - 10.2005
Certificate III - Commercial Cookery
Tafe NSW
School Certificate - High School Education
Kincumber High School
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