Belinda Willaton
Mooroolbark,VIC
Summary
Experienced in managing multi-line phone systems, ensuring efficient communication between staff and clients. Coordinated appointment scheduling and maintained calendars to enhance office workflow, contributing to operational efficiency. Provided front desk support by greeting visitors and processing incoming mail, fostering a welcoming environment and timely correspondence. Demonstrated strong administrative skills through data entry, document management, and support for staff members in various tasks.
Overview
25
25
years of professional experience
1997
1997
years of post-secondary education
Work History
Receptionist
D.R. Allen & Associates
Ringwood, Vic
11.2019 - 06.2023
- Managed multi-line phone systems efficiently, directing calls and ensuring timely communication among staff and clients.
- Coordinated appointment scheduling and maintained calendars, optimizing office workflow and enhancing operational efficiency.
- Processed incoming and outgoing mail, ensuring accurate distribution and timely responses to correspondence.
- Provided front desk support by greeting visitors and clients, creating a welcoming environment that fostered positive interactions.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Correctional Officer
Ravenhall Correctional Centre
Ravenhall, Vic
10.2018 - 10.2019
- Maintained safety and security protocols, ensuring a safe environment for staff and inmates at all times.
- Conducted regular inspections and searches, identifying potential hazards and mitigating risks effectively.
- Assisted in crisis intervention and conflict resolution, contributing to a reduction in inmate altercations.
Community Hockey Coach
Hockey Victoria
Parkville, Vic
10.2016 - 12.2016
- Developed and implemented training programs that improved team performance and enhanced player engagement during practices and games.
- Coordinated logistics for community events, fostering collaboration among players, parents, and local organizations to strengthen community ties.
- Mentored junior coaches, providing guidance on effective coaching strategies and athlete development to enhance overall coaching quality.
Product Data Coordinator
Snooze Management
Canterbury, Vic
06.2013 - 10.2016
- Streamlined product data management processes, ensuring accuracy and consistency while enhancing operational efficiency across teams.
- Led cross-functional initiatives to optimize data systems, resulting in improved reporting accuracy and decision-making capabilities.
- Developed and maintained comprehensive databases, facilitating timely access to product information and supporting strategic planning efforts.
- Management of staff
- Preparation of promotions
- Budget preparation
- Data analysis
- Product analysis
- Financial analysis
Employment Consultant
Inter Industrial
Rowville, Vic
11.2012 - 02.2013
- Here are the resume experience statements tailored for the role of Employment Consultant based on the provided details:
- Developed tailored employment strategies, enhancing client placement effectiveness and streamlining job search processes.
- Conducted comprehensive assessments of client skills, resulting in improved job matches and increased client satisfaction.
Business Analyst
MEGT Australian Apprenticeship Centre
Warrnambool , Vic
02.2010 - 02.2012
- Analyzed business processes to identify improvement areas, implementing solutions that enhanced operational efficiency and reduced redundancies.
- Collaborated with cross-functional teams to gather requirements and translate them into actionable project plans, ensuring alignment with business objectives.
- Developed comprehensive reports on business performance, providing insights that informed strategic decision-making and resource allocation.
Personal Assistant to the General Manager
MEGT Australian Apprenticeship Centre
Ringwood, Vic
06.2008 - 02.2010
- Coordinated schedules, meetings, and travel arrangements, ensuring seamless operations for the General Manager and team.
- Managed correspondence and communications, facilitating timely responses and enhancing stakeholder engagement.
- Developed and maintained filing systems, improving document retrieval efficiency and supporting organizational goals.
- Preparation of Senior management meetings
- Minutes of meetings
Personal Assistant to the Director
Metzke & Allen Chartered Accountants
Shepparton, Vic
02.2005 - 02.2008
- Coordinated complex scheduling for the Director, ensuring efficient time management and prioritization of key meetings.
- Managed correspondence and communications, facilitating streamlined information flow and enhancing organizational effectiveness.
- Developed and maintained filing systems, improving document retrieval efficiency and supporting compliance with record-keeping practices.
Office Manager
Shepparton PC Doctor
Shepparton, Vic
02.2004 - 02.2005
- Streamlined office operations by implementing efficient scheduling systems, enhancing productivity and improving resource allocation across departments.
- Managed vendor relationships and procurement processes, ensuring timely supply deliveries and maintaining optimal inventory levels.
- Developed and maintained filing systems, improving document retrieval times and ensuring compliance with organizational policies.
Office Manager
Universal Komatsu Wreckers
Shepparton, Vic
02.2003 - 02.2004
- Streamlined office operations by implementing efficient scheduling systems, enhancing productivity and improving resource allocation across departments.
- Managed vendor relationships and procurement processes, ensuring timely supply deliveries and maintaining optimal inventory levels.
- Developed and maintained filing systems, improving document retrieval times and ensuring compliance with organizational policies.
Operations Manager
Workforce on Tap
Shepparton, Vic
02.2001 - 02.2003
- Streamlined operational processes by implementing new scheduling systems, significantly reducing downtime and improving efficiency.
- Led cross-functional teams in the development of training programs, enhancing staff performance and promoting a culture of continuous improvement.
- Coordinated logistics and supply chain management, ensuring timely delivery of materials and optimal inventory levels across departments.
Employment Consultant
Employment National
Shepparton, Vic
02.1998 - 02.2000
- Here are the resume experience statements tailored for the role of Employment Consultant based on the provided details:
- Developed tailored employment strategies, enhancing client placement effectiveness and streamlining job search processes.
- Conducted comprehensive assessments of client skills, resulting in improved job matches and increased client satisfaction.
Education
Mooroopna Secondary College
Mooroopna, VicSome College (No Degree) - Accounting
La Trobe University
Shepparton, VicSkills
- Multi-line phone systems
- Appointment scheduling
- Front desk support
- Customer service
- Data entry
- Document management
- Office workflow optimization
- Communication skills
- Time management
- Conflict resolution
- Administrative support
- Calendar management
- Filing systems
- Mail processing
- Team coordination
- Staff management
- Reporting accuracy
- Meeting coordination
- Professional demeanor
- Travel coordination
- Phone etiquette
- Office administration
- Business administration
- Document control
- Basic accounting
- Data inputting
- Database administration
- Positive and professional
Timeline
Receptionist
D.R. Allen & Associates
11.2019 - 06.2023
Correctional Officer
Ravenhall Correctional Centre
10.2018 - 10.2019
Community Hockey Coach
Hockey Victoria
10.2016 - 12.2016
Product Data Coordinator
Snooze Management
06.2013 - 10.2016
Employment Consultant
Inter Industrial
11.2012 - 02.2013
Business Analyst
MEGT Australian Apprenticeship Centre
02.2010 - 02.2012
Personal Assistant to the General Manager
MEGT Australian Apprenticeship Centre
06.2008 - 02.2010
Personal Assistant to the Director
Metzke & Allen Chartered Accountants
02.2005 - 02.2008
Office Manager
Shepparton PC Doctor
02.2004 - 02.2005
Office Manager
Universal Komatsu Wreckers
02.2003 - 02.2004
Operations Manager
Workforce on Tap
02.2001 - 02.2003
Employment Consultant
Employment National
02.1998 - 02.2000
Mooroopna Secondary College
Some College (No Degree) - Accounting
La Trobe University