Belinda Wilson
One Mile,Qld
Summary
I am a dynamic and driven Office Administrator with 15 years of experience, known for my strong work ethic, professional conduct, and proactive approach. I possess outstanding customer service and decision-making abilities.
Overview
20
20
years of professional experience
Work History
Office Administrator
JB HiFi Group PTY LTD
Oxley, Qld
01.2010 - Current
- Balancing and processing of banking and investigating tender variances
- Following up overdue debtor accounts for payment
- Investigating and raising credit claims, following up with suppliers
- Microsoft Office - Outlook, Word, Excel
- Replenished office and general store supplies
- Training new Admin staff
- Organized and maintained filing systems, including electronic databases and records
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed
- Composed correspondence such as letters, emails, reports and other documents
- Processed invoices on a timely basis according to established procedures
- Prepared special reports by collecting, analyzing and summarizing information from various sources
- Reviewed employee time sheets for accuracy prior to submission for payroll processing
- Performed clerical duties such as photocopying, filing, archiving, data entry, scanning documents and other general office duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Processed financial documents, contracts, expense reports and invoices
Customer Service Representative
CoCo's Supermarket
Annerley, QLD
06.2009 - 01.2010
- Coordinated and managed daily administrative operations of the office.
- Counting, balancing and processing of daily banking
- Greeted customers upon entry and provided assistance with finding items.
- Assisted customers in the checkout process, including bagging items and processing payments.
- Performed cash register operations accurately and efficiently.
- Restocked shelves with new merchandise as needed.
- Ordered stock
- Conducted regular inventory counts of all merchandise in the store.
Store Manager
Smokemart & Giftbox
Carindale, QLD
10.2004 - 06.2009
- Providing a high level of customer service
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Data Entry
- Obtaining weekly sales targets
- Debtor accounts, following up on payments
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Recruited, trained and supervised new employees.
- Created weekly work schedules for store personnel and assigned team members to specific duties.
- Updated and maintained store signage and displays.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
Education
Diploma of Professional Editing & Proofreading -
Cengage Education
01.2008
Certificate III in Tourism (International Retail Sales) -
Tourism College of Australia
01.2001
Skills
- Situational adaptability
- Meticulous attention to detail
- Strong analytical skills
- Effective communication
- The capacity to work independently as well as collaboratively
- Leadership qualities
- Exceptional customer service
- A positive attitude
- Proficiency in Microsoft Excel, Outlook, and Word
- Data Entry
References
- David Hill, Store Manager, JB HiFi Oxley, 0407 594 868
- Julie Pacey, Admin Team Leader, JB HiFi, 0451 117 671
- Brad Jensen, Personal reference 0402 329 483
Hobbies and Interests
- Writing short stories and Reading
- Walking, Weight training and Pilates
- Spending time with my dogs
- Visiting homemade markets
- Travelling
- Listening to music
- Spending time with family
Timeline
Office Administrator
JB HiFi Group PTY LTD
01.2010 - Current
Customer Service Representative
CoCo's Supermarket
06.2009 - 01.2010
Store Manager
Smokemart & Giftbox
10.2004 - 06.2009
Diploma of Professional Editing & Proofreading -
Cengage Education
Certificate III in Tourism (International Retail Sales) -
Tourism College of Australia
Similar Profiles
Khaan AddisonKhaan Addison
Sales at JB-HiFiSales at JB-HiFi
Scott BlackmoreScott Blackmore
Storeperson - Store Operations Team at JB HIFIStoreperson - Store Operations Team at JB HIFI
Emanuel Suifaatau IoaneEmanuel Suifaatau Ioane
Team Leader at JB HIFITeam Leader at JB HIFI