Belinda Wood
Coolum Beach,QLD
Summary
Dedicated customer service professional with strong verbal and written communication and time management skills.
Ready to apply analytical and problem-solving skills to help teams resolve customer concerns and foster long-term customer relationships.
Uses independent decision-making skills and sound judgement to positively impact company success, as well as ensure customer satisfaction.
Overview
23
23
years of professional experience
Work History
Customer Service/Admin
FENN FOODS
01.2018 - Current
- Initially a multi faceted position, covering sales, customer liaison, bookkeeping, HR, general admin and staff support
- Currently primarily focusing on bookkeeping in part time role, involving accounts receivable and payable, problem-solving, and generating reports for management
Processor
THE BOOK HOUSE
01.2022 - Current
- Manual processing of books for books and libraries
- Keen eye for detail and appreciation of books required for this role
Customer Service
SUNSET VETS, Palliative
- Specific customer service role tailored to clients requiring palliative care and/or at home euthanasia for their pets
- Compassion, care and efficiency were needed to fulfill this role and support clients through stressful and emotional times.
Sales/Admin
QUEENSLAND YOGHURT
05.2017 - 05.2019
- Yoghurt Distributor for Noosa Yoghurt, Sunshine Coast
- Part time role of customer service, sales and admin, creating invoices and taking orders
Office Manager
NOOSA YOGHURT
08.2014 - 05.2017
- Created, maintained and updated computer filing and organisational systems
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns
- Managed accounts receivable and payable, and payroll
Clinic Manager
CIRCLE WELLNESS CLINIC – Health and Wellness Centre
01.2012 - 01.2018
- Shared role of managing busy wellness clinic
- Arranged client appointments and managed practitioners' calendars, taking care to work within specified requests
- Responsible for all client invoicing and managing of accounts
- Communicated with clients, ensuring that all personal information was kept private.
- Maintained professional demeanour by staying calm and reassuring when addressing unhappy or angry clients
Event Stylist
I Do Events Whitsundays
01.2008 - 05.2012
- Multi faceted role of wedding planner and stylist
- Managed all staff rosters and event schedules
- Professionally handled venue and supplier liaison
- Developed client relationships, providing styling solutions that met needs and budgets without compromising quality
- Processed client orders, invoices and managed all accounts
Office Manager
QUADTEC LASER TECHNOLOGY
01.2003 - 12.2007
- Original role of office assistant with basic admin skills quickly developed to include full responsibility of the business,
- Covered all admin and customer service duties
- Managed coordination of daily production and shipping of orders
- Received goods in warehouse, oversaw processing and packing
Marketing Coordinator
WALKIN’ PROMOTIONS
01.2001 - 01.2003
- Strong focus on customer service and fulfilling client needs within budget
- Responsible for sourcing products locally and internationally to fulfill client requests
- High end promotional products for often high end media events, high pressure role
Education
Certificate of Life Coaching -
The Career Academy
06.2023
Skills
- Excellent communicator
- High attention to detail
- Strong time management skills
- Strong organisational skills
- Reliable and honest
- Friendly, outgoing, confident
- Ability to work autonomously or within a team
Additional Information
- Over twenty years of admin, customer service, marketing and event planning experience
- Responsibilities include staff management, accounts, communication, sales, advertising, social media and client/supplier liaison.
- Business owner of Unique Funerals, offering non-traditional farewells and memorial services
Hobbies and Interests
Bonafide book nerd
Creative soul
Animal lover: particularly obsessed with teeny tiny dogs
Yoga enthusiast
Dance nut
Timeline
Processor
THE BOOK HOUSE
01.2022 - Current
Customer Service/Admin
FENN FOODS
01.2018 - Current
Sales/Admin
QUEENSLAND YOGHURT
05.2017 - 05.2019
Office Manager
NOOSA YOGHURT
08.2014 - 05.2017
Clinic Manager
CIRCLE WELLNESS CLINIC – Health and Wellness Centre
01.2012 - 01.2018
Event Stylist
I Do Events Whitsundays
01.2008 - 05.2012
Office Manager
QUADTEC LASER TECHNOLOGY
01.2003 - 12.2007
Marketing Coordinator
WALKIN’ PROMOTIONS
01.2001 - 01.2003
Customer Service
SUNSET VETS, Palliative
Certificate of Life Coaching -
The Career Academy
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