Belinda Carol D'Silva
Wallan
Summary
- Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
- Highly committed with hardworking mentality to maintain quality of services and products.
- Proficient in best practices, operational demands and regulatory requirements of Cargo Inspections
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments.
- Talented leader with analytical approach to business planning and day-to-day problem-solving.
- Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
- Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
19
19
years of professional experience
Work History
Horticulture Imports, Manager
Department Of Agriculture Forestry And Fisheries
06.2023 - Current
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Developed and maintained relationships with internal and external stakeholders to resolve complex operational issues.
Resource Management, Team Leader/Manager
Department Of Agriculture Forestry And Fisheries
10.2022 - 06.2023
- Purchasing and allocating essential inspection equipment and resources for biosecurity officers performing inspection activities in the departmental booking systems.
- Fulfilled contractual service agreements with the departmental fleet vehicle provider by coordinating the maintenance and repairs of 80 vehicles.
- Fulfilled contractual services agreements with the PIDS service provider by coordinating routine testing and biannual calibration of 23 PIDS.
- Assisting with the movement of fleet vehicles associated with the tenancy requirements at regional office.
- Maintaining records of servicing and purchases.
- Accomplished multiple tasks within established timeframes.
- Conducted analyses and reviews to identify ways to improve resource allocation and conservation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
Biosecurity Probation Onboarding Team Leader/Manager
Department Of Agriculture, Forestry And Fisheries
11.2021 - 10.2022
- Assisting Biosecurity officers with onboarding processes by setting clear expectations of trainees' behaviors and performance
- Ensuring Biosecurity officers participate and achieve the learning outcomes of mandatory training
- Building positive and productive working relationships
- Provide operational support to biosecurity officers inspecting imported goods, following policy and instructional materials
- Used coordination and planning skills to achieve results according to schedule.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Improved operations through consistent hard work and dedication
Cargo Operations Team Leader
Department Of Agriculture, Water And Environment
06.2019 - 11.2021
- Improved operations through consistent hard work and dedication.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked closely with operational manger to maintain optimum levels of communication to effectively and efficiently complete business objectives.
- Adhered to social distancing protocols and wore mask or face shield.
- Oversaw daily operations to ensure high levels of productivity.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Analyzed data to identify opportunities for improvement.
- Conduct Business Assurance activities to ensure professional and skilled workforce
Inspection Support Team Leader
Department Of Agriculture, Water And Environment
09.2018 - 06.2019
- Managed a team of biosecurity officers, providing operational support to internal and external stakeholders
- Used coordination and planning skills to achieve results according to schedule.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed team communications and information for meetings.
Biosecurity Officer- Inspection Support
Department Of Agriculture, Water And Environment
01.2018 - 09.2018
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Handled Tier 2 calls to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently.
- Developed and maintained courteous and effective working relationships.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
Detector Dog Handler/ Biosecurity Officer
Department Of Agriculture, Water And Environment
06.2016 - 01.2018
- Completed the National Detector Dog Handler course.
- Deployed the detector dog to national deployment standards across multiple operational environments
- Resolved problems, improved operations and provided exceptional service.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours; night, weekend, and holiday shifts.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Carried out day-day-day duties accurately and efficiently.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Senior Veterinary Nurse
Craigieburn Animal Hospital
03.2005 - 06.2016
- Managed medical intervention and therapy for animals in collaboration with Veterinarians.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected blood samples for laboratory analysis.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Trained and mentored other staff.
- Administer medications, vaccines, and treatments as instructed by veterinarian.
- Performed dental cleanings using ultrasonic scaler.
- Maintained daily progress records, surgery logs, x-ray logs, Drug Enforcement Administration logs and routine records.
- Processed financial transactions for clients.
Education
Certificate IV - Animal Technology
RMIT
Collingwood, VIC10.2002
Skills
- Teamwork and Collaboration
- Coaching and Mentoring
- Time Management
- Schedule Preparation
Accomplishments
2022
- Developed an on-the job training schedule for biosecurity officers participating in the Biosecurity Foundation Program.
- Supervised multiple cohorts of biosecurity officers participating in the Biosecurity Foundation Program simultaneously, ensuring they met their probation requirements.
- Developed a holistic approach to upskilling biosecurity officers in Cargo Inspections, focusing on the development of core fundamental skills that can be universally applied to all inspection activities and reducing the dependency on field exposure to inspection activities.
Referees
Michelle Wickman, Director BOD Learning and Development, 0435 083 740
Ramakrishna Kolala, Assistant Director Cargo Pathway 0466 461 489
Timeline
Horticulture Imports, Manager
Department Of Agriculture Forestry And Fisheries
06.2023 - Current
Resource Management, Team Leader/Manager
Department Of Agriculture Forestry And Fisheries
10.2022 - 06.2023
Biosecurity Probation Onboarding Team Leader/Manager
Department Of Agriculture, Forestry And Fisheries
11.2021 - 10.2022
Cargo Operations Team Leader
Department Of Agriculture, Water And Environment
06.2019 - 11.2021
Inspection Support Team Leader
Department Of Agriculture, Water And Environment
09.2018 - 06.2019
Biosecurity Officer- Inspection Support
Department Of Agriculture, Water And Environment
01.2018 - 09.2018
Detector Dog Handler/ Biosecurity Officer
Department Of Agriculture, Water And Environment
06.2016 - 01.2018
Senior Veterinary Nurse
Craigieburn Animal Hospital
03.2005 - 06.2016
Certificate IV - Animal Technology
RMIT
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