Summary
Work History
Education
Skills
Timeline
Generic

Belinda Ryan

Rokeby

Summary

Currently working for Services Australia as a Service Officer APS level 4, processing claims and assisting customers with enquiries.

Prior to that i spent over 3 years working as a Teachers Assistant, working with high needs students in grades 7-10. Skilled in assisting teachers with classroom functions, lesson planning and individual and group instruction. Currently Medaz, Asthma and Epi Pen trained. Have current manual handling training and Meal Management training.

Experienced in recognizing behavioural changes and reporting accordingly following organisations policies and procedures. Receiving and forwarding on complaints using the correct channels. Completing forms on incidents, risk and behaviour.

Prior to being a Teacher's Assistant i worked for 8 years for Mosaic Disability Services working with adults 1-1 and in group settings.

Prior to Disability work I worked in Aged Care for 8 years. Assisted in all areas including, manual handling, showering/toileting, assisting with meals following individual meal management plans, communicating with families and advocating and addressing complaints for residents and families when necessary. I was lucky to also spend 2 years in the Dementia unit at Lillian Martin nursing home working with residents with different degrees of Dementia.

Work History

Service Officer

Services Australia
11.2023 - Current
  • Maintained accurate records and full compliance with government regulations and agency guidelines.
  • Coordinated solutions for high volume of customer inquiries per day.
  • Referred clients to appropriate team members, to meet individual needs.
  • Processed of customer claims and entitlements.

Education

Certificate III - Aged Care

Tas Tafe
Rosny

Certificate 4 In Disability -

Tas Tafe
Rosny

Skills

  • Special Education
  • Maintaining Safe Environment
  • Small Group Instruction
  • Setting Up Activities
  • Special Needs Education
  • Creating Visual Displays
  • Complex Problem-Solving
  • Field Trip Monitoring
  • Group and Individual Instruction
  • Calm and Patient Demeanor
  • Organization and can prioritize accordingly
  • Reading and Writing Support
  • Cleaning and Sanitizing
  • Behavior Redirection
  • Classroom Preparation and Maintenance
  • Preparing Instructional Materials
  • Supervising Student Activities
  • Small Group and Individual Assistance
  • Caring and Empathetic Demeanor
  • Dependable
  • Encouraging Participation and Inclusivity
  • Creating a Safe Learning Environment
  • Class Preparation
  • Experience with Diverse Populations
  • Housekeeping Duties
  • Patient Care
  • Supporting Daily Living Needs
  • Dental Care
  • Great Time Management Skills
  • Medication Administration
  • Companionship and Emotional Support
  • Mobility Support
  • Client Documentation
  • Direct Patient Care
  • Client Transportation
  • Assisting in community Activities
  • Respectful and Compassionate
  • Multitasking and Organization
  • Dining Room Support
  • Meal Assistance
  • Bedsore Prevention
  • Strong work Ethics
  • Bathing and Dressing
  • Personal Care Assistance
  • Safety Guidelines

Timeline

Service Officer

Services Australia
11.2023 - Current

Certificate III - Aged Care

Tas Tafe

Certificate 4 In Disability -

Tas Tafe
Belinda Ryan