Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Bella Castiglioni

Port Macquarie,NSW

Summary

I am a young adult, currently in my gap year exploring the workforce. I have worked in a leadership position, offering outstanding presentation, communication and cross-cultural team management skills. I consider myself a high-energy, results-oriented leader with a desire to strengthen and motivate the team, department and overall workplace. I strive to achieve my absolute best.

Overview

4
4
years of professional experience

Work History

Click and Collect 2IC

Coles
Port Macquarie, NSW
01.2024 - Current
  • Identified and resolved operational issues.
  • Monitored performance of staff and provided feedback.
  • Developed systems to increase efficiency of operations.
  • Coordinated with other departments to ensure smooth workflow.
  • Provided training and guidance to new employees.
  • Ensured compliance with company policies and procedures.
  • Developed strategies for improving customer service standards.
  • Resolved customer complaints in a timely manner.
  • Assisted in the development of departmental budgets.
  • Reviewed work processes and identified areas for improvement.
  • Collaborated with team members to identify solutions to problems.
  • Managed daily activities within the department according to deadlines.
  • Implemented new technologies into existing business practices.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Monitored business trend forecasts and adjusted budgets and operational plans to maximize growth and opportunities.

Retail Team Member

Coles
Port Macquarie, NSW
11.2021 - Current
  • Greeted customers and provided assistance to them in the store.
  • Performed cashier duties including processing payments, refunds, and exchanges using a POS system.
  • Assisted customers with product selection, payment, and returns.
  • Stocked shelves with merchandise and ensured that items were properly priced and labeled.
  • Maintained cleanliness of the store by organizing displays and cleaning up after customers.
  • Answered customer questions regarding products, prices, availability, product uses, and services.
  • Provided excellent customer service by listening to customer needs and offering solutions.
  • Processed online orders for pickup or delivery according to company policy.
  • Participated in inventory control activities such as cycle counts and stock rotation.
  • Created visual merchandising displays that showcased product features effectively.
  • Organized backroom storage area including disposing of damaged items according to company policies.
  • Operated equipment such as scanners, computers, registers, wrapping machines. safely and efficiently according to instructions provided by management team members.
  • Fulfilled online orders accurately while adhering to order deadlines set by the company's fulfillment center guidelines.
  • Tracked sales data using spreadsheet software programs like Microsoft Excel or Google Sheets.
  • Ensured safety of the store environment at all times by following safety protocols established by the organization.
  • Attended regular staff meetings designed to improve efficiency within the retail space.
  • Encouraged other team members when they faced challenging tasks or situations during their shifts.
  • Contributed ideas for improving customer service standards based on feedback from shoppers.
  • Stocked, replenished and organized inventory to keep store merchandise fresh.
  • Helped customers by answering questions and locating merchandise.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.

Wait Staff Member

The Point Cafe
Port Macquarie, NSW
01.2020 - 12.2020
  • Greeted and welcomed customers, providing them with menus.
  • Ensured that all orders were taken correctly and in a timely manner.
  • Provided excellent customer service to guests, ensuring they had an enjoyable experience.
  • Prepared tables by setting up linens, silverware and glassware.
  • Took beverage orders from patrons and served drinks promptly.
  • Delivered food items to customers at their tables in a friendly, courteous manner.
  • Checked back with customers during meals to ensure satisfaction with food and service.
  • Answered questions about menu selections and made recommendations when requested.
  • Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
  • Cleared dishes between courses and after guests finished dining.
  • Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
  • Replenished condiments, utensils, napkins, straws as necessary throughout shift.
  • Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
  • Complied with health department regulations regarding sanitation standards when handling food items.
  • Followed all safety procedures when handling hot plates or sharp objects.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.

Education

High School Diploma -

MacKillop College
Port Macquarie, NSW
11-2023

Skills

  • Staff Development
  • Marketing Management
  • Innovation management
  • Expense Control
  • Employee Scheduling
  • Total Quality Management
  • Risk Management
  • Growth planning
  • Staff Training
  • Staffing
  • Operations Oversight
  • Workflow Planning
  • Sales Analysis
  • Leadership
  • Leader
  • Leadership/communication skills
  • Cross-Cultural Communications
  • Financial Tracking
  • Sales
  • Strategic Planning
  • Team Player
  • Interpersonal Skills
  • Performance Analysis
  • Team Leadership

Accomplishments

  • Higher School Certificate
  • High Achievers Certificate resulting from ATAR results
  • Multiple Achievement Certificates throughout senior years in High School

Timeline

Click and Collect 2IC

Coles
01.2024 - Current

Retail Team Member

Coles
11.2021 - Current

Wait Staff Member

The Point Cafe
01.2020 - 12.2020

High School Diploma -

MacKillop College

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Bella Castiglioni