Bella Coverdale
Brisbane,QLD
Summary
Energetically driven and customer-focused, I leveraged my roles at McDonald's to enhance service efficiency and satisfaction. Excelling in safe food handling and customer service, I consistently ensured quality and speed, contributing to a significant improvement in customer feedback. My adaptability and keenness to learn underpin my ability to thrive in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Yarrabilba, QLD
07.2023 - 12.2024
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Greeted customers and responded to informational requests.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Kept items warm until sold using heat lamps.
- Responded quickly to customer complaints in a polite manner while resolving issues efficiently.
- Verified that orders were accurate and complete before delivering them to customers.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Prepared drinks, ice cream and other special items to complete food orders.
- Stocked service areas with supplies during slow periods.
Wait Staff Member
Cafe on Cusack
Jimboomba, QLD
12.2022 - 01.2023
- I helped in the kitchen making smoothies and juices.
- I took food to the tables and reported any complaints immediately.
- Washed dishes.
- Customer service.
Education
Tamborine Mountain State High School
North Tamborine, QLD12-2027
Skills
- Safe food handling
- Willingness to learn
- Drive-thru operations
- Cash handling
- Basic math
- Customer service
- Cleaning
- Safety awareness
Affiliations
- Australian Football League (AFL) player since 2021
- Polo Cross and Horse Riding
Certification
- Certificate 2 and 3 in health support, looking to get into the medical area.
- Certificate 2 in conservation and ecosystem management.
Timeline
Crew Member
McDonald's
07.2023 - 12.2024
Wait Staff Member
Cafe on Cusack
12.2022 - 01.2023
Tamborine Mountain State High School
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