BELLA CREEVEY
WANNANUP,WA
Summary
Dynamic professional with extensive experience at Intercruises Shoreside & Port Services, excelling in embarkation supervision and customer service excellence. Proven ability to lead teams and enhance operational efficiency, while fostering strong client relationships. Adept in travel document verification and effective communication, ensuring seamless experiences for passengers and stakeholders alike.
Overview
22
22
years of professional experience
1
1
Certification
Work History
PIER SUPERVISOR/ PORT DELIVERY AGENT
INTERCRUISES SHORESIDE & PORT SERVICES
FREMANTLE, WA
01.2016 - Current
- Manage embarkation and disembarkation process for large cruise ships including supervising staff, be point of contact for Anchorage Operations and Guest Port Services.
- Liaise with ABF, Port Authority and Immigration.
- Directed and supervised team of 15 employees in daily operations.
- Provided expert advice on cruise lines, destinations, and onboard activities.
- Developed strong relationships with clients through effective communication.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Assisted passengers with check-in procedures and boarding processes.
- Coordinated luggage handling and distribution for arriving and departing guests.
- Monitored crowd management to ensure smooth boarding and disembarkation experiences.
- Collaborated with security personnel to maintain safe environments at the pier.
- Responded promptly to customer inquiries about arrival times, disembarkation procedures, parking facilities.
- Created manifests detailing each item loaded onto vessels according to its weight, size, type of material, in order to maintain an accurate inventory system.
- Verified travel documents such as passports and visas of incoming passengers before allowing them to board the vessel.
- Coordinated with crew members to ensure a smooth embarkation process for arriving passengers.
- Assisted disabled or elderly passengers who need additional help getting onboard or disembarking from the vessel.
- Assisted with ticket sales, verifying documentation, and providing boarding passes to passengers.
- Greeted passengers and answered questions regarding their cruise experience.
- Provided information on shore excursions, onboard activities, and other services offered by the cruise line.
MANAGER
SILVER SANDS BOTTLEMART EXPRESS
Mandurah, WA
07.2020 - 09.2025
- Manage daily operations including inventory, staff rosters, money handling, promotions and specials.
- Supervised staff to maintain high customer service standards.
- Oversaw inventory management and stock replenishment processes.
- Implemented merchandising strategies to enhance product visibility.
- Enforced compliance with safety and health regulations in the store.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
BOOKKEEPER
HORIZONWEST DEVELOPMENTS
01.2018 - 07.2020
- Manage financial accounts including payroll, superannuation, BAS, profit and loss statements, and balance sheet.
- Utilized accounting software to track expenses and transactions.
UNIT RUNNER
CHANNEL 7
01.2016 - 01.2018
- General all rounder for reality TV programs, organizing set up and pack down, greeting guests and crew, general administration.
SUPPORT WORKER
AVIVO HOME CARE SERVICES
01.2012 - 01.2016
- Provide assistance to the elderly within their own home including shopping, hygiene and attending appointments.
EDUCATION ASSISTANT
MALIBU SPECIAL NEEDS SCHOOL
01.2010 - 01.2012
- Supporting children with varied specialist needs, provide assistance with physical therapy appliances, aid with transport and hygiene needs.
HOUSEKEEPING SUPERVISOR
QUEST APARTMENTS
01.2004 - 01.2010
- Supervising housekeeping team, managing linen and cleaning inventory, quality control.
Education
CERTIFICATE III TOURISM & HOSPITALITY -
South Metro TAFE
01.2016
SECONDARY EDUCATION YEAR 12 -
01.1996
Skills
- Clerical and administrative skills
- Cash handling and management
- Hospitality expertise
- Dependability and integrity
- Friendly demeanor
- Adaptability and learning
- Communication proficiency
- Embarkation supervision
- Travel document verification
- Customer service excellence
- Effective communication strategies
- Team collaboration
- Problem solving techniques
- Time management skills
- Crew coordination
- Verbal and written communication
- Documentation and reporting skills
- Customer service standards
- Operations management expertise
- Goal orientation
Certification
- RESPONSIBLE SERVICES OF ALCOHOL
- SENIOR FIRST AID
References
- Callie Girdler, Silver Sands Bottlemart Express, 0447 802 777
- Jessica Currey, Intercruises Shoreside & Port Services, j.currey@intercruises.com.au, 0402 168 443
Personal Information
Date of Birth: 01/04/79
Timeline
MANAGER
SILVER SANDS BOTTLEMART EXPRESS
07.2020 - 09.2025
BOOKKEEPER
HORIZONWEST DEVELOPMENTS
01.2018 - 07.2020
PIER SUPERVISOR/ PORT DELIVERY AGENT
INTERCRUISES SHORESIDE & PORT SERVICES
01.2016 - Current
UNIT RUNNER
CHANNEL 7
01.2016 - 01.2018
SUPPORT WORKER
AVIVO HOME CARE SERVICES
01.2012 - 01.2016
EDUCATION ASSISTANT
MALIBU SPECIAL NEEDS SCHOOL
01.2010 - 01.2012
HOUSEKEEPING SUPERVISOR
QUEST APARTMENTS
01.2004 - 01.2010
CERTIFICATE III TOURISM & HOSPITALITY -
South Metro TAFE