Summary
Overview
Work History
Education
Skills
References
Certifications
Sections
Certification
Timeline
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Bella Cummings

Cowra,New South Wales

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Kiosk Attendant

Cowra Aquatic Centre
Cowra
09.2023 - 04.2024
  • Greeted customers and provided customer service.
  • Performed cashier duties including handling money, credit card transactions, and returns and exchanges.
  • Maintained cleanliness of kiosk area to ensure safety for customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Has great knowledge with customer satisfaction
  • Works with a positive attitude at all times.
  • Adhered to health regulations when preparing food.

Retail Sales Assistant

Woolworths
Cowra, New South Wales
08.2022 - 07.2023
  • Greeted customers and provided excellent customer service.
  • Operated the cash register, accepted payment, and issued receipts.
  • Assisted in training new staff members on retail processes, customer service protocols, and operational standards
  • Provided excellent customer service by efficiently responding to customer inquiries and needs
  • Ensured compliance with safety regulations when stocking shelves or using equipment like ladders
  • Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment
  • Collaborated closely with colleagues to ensure that all customer orders were fulfilled quickly and accurately
  • Performed cash register operations accurately and efficiently while adhering to all company policies and procedures regarding money handling
  • Maintained a clean work environment by organizing merchandise displays and tidying up the sales floor.

Waitress

The Hide Out Cafe
Cowra, New South Wales
02.2019 - 02.2020
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.

Education

Year 12 Student -

St Raphael's Catholic School
Cowra, NSW
11.2024

Some College (No Degree) - Certificate II in Animal Studies

TAFE NSW
Cowra, NSW

Skills

  • Customer Service
  • POS Systems
  • Cash Handling
  • Cash Register Operation
  • Customer Assistance
  • Scanner operations
  • Staff Training
  • Time management skills
  • Courteous and Professional

References

Jodie Fliedner, Previous Owner Past Employer, (040) 208-7551, jode.fliedner75@gmail.com

Certifications

  • Learners permit
  • Red P plates

Sections

  • Retail Sales Assistant, 08/2022 - 07/2023, Cowra, New South Wales, Assisted in training new staff members on retail processes, customer service protocols, and operational standards, Provided excellent customer service by efficiently responding to customer inquiries and needs, Ensured compliance with safety regulations when stocking shelves or using equipment like ladders, Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment, Collaborated closely with colleagues to ensure that all customer orders were fulfilled quickly and accurately, Performed cash register operations accurately and efficiently while adhering to all company policies and procedures regarding money handling, Maintained a clean work environment by organising merchandise displays and tidying up the sales floor
  • Waitress, 02/2019 - 02/2020, Cowra, New South Wales, Assisted in training new staff members on retail processes, customer service protocols, and operational standards, Provided excellent customer service by efficiently responding to customer inquiries and needs, Ensured compliance with safety regulations when stocking shelves or using equipment like ladders, Managed multiple tasks simultaneously while meeting tight deadlines in a fast-paced environment, Collaborated closely with colleagues to ensure that all customer orders were fulfilled quickly and accurately, Performed cash register operations accurately and efficiently while adhering to all company policies and procedures regarding money handling, Maintained a clean work environment by organising merchandise displays and tidying up the sales floor, Demonstrated excellent customer service skills while working in a fast-paced environment, Managed multiple tasks simultaneously while maintaining high quality standards of service, Delivered meals to tables quickly while ensuring accuracy of orders placed by customer, Maintained a positive attitude towards guests at all times by providing friendly conversation during interactions, Restocked condiments, silverware, napkins., throughout the shift as needed for optimal guest satisfaction, Contributed positively to the team atmosphere in order to promote an enjoyable work environment, Ensured compliance with safety standards for proper food handling, sanitation, and cleanliness
  • Cowra Aquatic Centre, 09/2023 - 03/31/2024, Cowra, Manage multiple tasks and works efficiently in rush hour times, has a great understanding of how to use a cash register / till, has great knowledge with customer satisfaction, works with a positive attitude at all time

Certification

  • I hold my Provisional Drivers License

Timeline

Kiosk Attendant

Cowra Aquatic Centre
09.2023 - 04.2024

Retail Sales Assistant

Woolworths
08.2022 - 07.2023

Waitress

The Hide Out Cafe
02.2019 - 02.2020

Year 12 Student -

St Raphael's Catholic School

Some College (No Degree) - Certificate II in Animal Studies

TAFE NSW
  • I hold my Provisional Drivers License
Bella Cummings