Bella Grainger
Narrabeen,Australia
Summary
Highly motivated employee eager to embrace new challenges that further enhance professional growth. Experienced in many avenues of work, working at a manager level for Manly Surf School, a full-time professional lifeguard for NBC, and many years in hospitality.
I've honed certain skills in high-pressure environments. Adept in interpersonal skills, emergency management and response, and problem-solving to ensure safety and satisfaction in recreational environments
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lifeguard
Northern Beaches Council
Narrabeen, NSW
09.2024 - Current
- Gave thorough and detailed instructions on safety procedures to patrons to prevent accidents.
- Utilized training, rescue techniques, and proper equipment to aid distressed people.
- Performed regular maintenance duties such as cleaning facilities and restocking supplies
- Performed emergency rescues when necessary.
- Responded quickly and calmly to any emergencies that may occur while on duty.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Coordination and communication with other staff members during busy periods or special events.
- Maintained updated knowledge through continuing education and advanced training.
Senior Surf Instructor
Manly Surf School
Manly, Collaroy, Long Reef & Palm Beach, Northern Beaches NSW
12.2014 - Current
- Planned strategies and selected optimal team lineups to execute game plans.
- Adhered strictly to rules and regulations of activities department and district.
- Introduced students to equipment operations and safety requirements to prepare for safe learning experience.
- Was placed into a manager position 2023 season which included training and monitoring over 30 staff.
- Organized daily surf lessons based on skill level and experience of participants.
Waitress and Bartender
Mexicano
Narrabeen, NSW
03.2021 - 11.2022
- Trained new employees to perform duties.
- Delivered fast, friendly and knowledgeable service for questions and service complaints.
Fine Dining Server
Man from the Snow River
Perisher, NSW
05.2022 - 07.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Responded to ad hoc cleaning duties at end of shift
Waitress and Bartender
Driftwood Narrabeen
Narrabeen, NSW
05.2018 - 11.2020
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Maintained polite and professional demeanor to patrons to encourage inquiries
Education
Nursing
Australian Catholic University
Sydney, NSW07.2021
High School Diploma -
NBSC Freshwater Senior Campus
Freshwater, NSW10.2020
Skills
- Strong interpersonal skills
- Customer Service
- Calm and Professional Under Pressure
- Issue and Conflict Resolution
- Teamwork and collaboration
- Rescue techniques proficiency
- Medical response/First aid expertise
- Public safety
- Recreational area monitoring
- Incident documentation
- Team management
Contact
Narrabeen, Australia 2101
Certification
- Adv First Aid
- Adv CPR
- Ocean Safety Cert
- Cert 2 Public Safety
- Level 1 Surf Coach- Surfing Australia
- Studying Cert III Personal Training
Timeline
Lifeguard
Northern Beaches Council
09.2024 - Current
Fine Dining Server
Man from the Snow River
05.2022 - 07.2022
Waitress and Bartender
Mexicano
03.2021 - 11.2022
Waitress and Bartender
Driftwood Narrabeen
05.2018 - 11.2020
Senior Surf Instructor
Manly Surf School
12.2014 - Current
- Adv First Aid
- Adv CPR
- Ocean Safety Cert
- Cert 2 Public Safety
- Level 1 Surf Coach- Surfing Australia
- Studying Cert III Personal Training
Nursing
Australian Catholic University
High School Diploma -
NBSC Freshwater Senior Campus
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