Bella Harrison
Greenbank,Australia
Summary
Seasoned sales representative with a proven track record of exceptional success in both business-to-business and business-to-consumer sales across multiple industries. Consistently exceeding sales goals, I possess a strong ability to grow businesses and expand territories. Accomplished in overseeing day-to-day business operations and fostering long-lasting relationships with customers and clients, ensuring sustained business growth. Proactive hospitality worker with an in-depth understanding of operational practices and logistics coordination, allowing effective contribution to the smooth functioning of any team or organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cellar Door Sales Member
Witches Falls Winery
04.2024 - Current
- Understanding of wine types: Knowledge of various wine styles (red, white, sparkling, fortified, etc.) and their characteristics.
- Wine tasting techniques: Ability to guide customers through wine tasting experiences, including identifying aromas, flavors, and texture.
- Upselling and cross-selling: Encouraging customers to purchase additional items, such as wine accessories, gourmet food pairings, or larger quantities.
- Tour guiding: Leading visitors through the winery, explaining the vineyard's history, winemaking process, and the characteristics of the wines.
- Creating memorable experiences: Making customers feel welcome and ensuring they enjoy their visit, creating lasting positive impressions of the winery.
- Event planning and Management: Planning and hosting wine tasting events, private functions, and special tours, ensuring that all logistics run smoothly.
- Reference: Hannah White (Cellar Door Sales Manager)
- Contact Number: 0411577266
SALES TEAM MEMBER
Guzman Y Gomez
09.2023 - 04.2024
- Used effective communication skills through interaction with customers, colleagues, and management, clearly conveying promotions, products and company policies
- Completed and practiced barista training efficiently
- Practiced adequate sales techniques and upselling through identifying opportunities to recommend additional menu items
TEAM MEMBER
Grill'd
05.2023 - 09.2023
- Provided professional and friendly customer service by greeting guests, taking orders, and addressing inquiries with a friendly and professional attitude
- Prepared high-quality burgers and other menu items, ensuring adherence to Grill'd's recipes, and cooking standards for taste and presentation
- Trained in using grill and deep friers safely and correctly
- Maintained a clean and sanitized work area, followed proper food handling procedures, and ensured compliance with health and safety regulations
- Worked cooperatively with colleagues to ensure a smooth and efficient operation, including assisting teammates during busy periods, and contributing to a positive work environment
- Proactively engaged customers by suggesting menu options, promoting special offers, and effectively upselling to enhance the overall guest experience
- Reference: Tiffany Doyle (Store Manager)
- Contact Email: tiffanijaynde321@gmail.com
SHIFT MANAGER and INSTORE
Dominos
09.2021 - 05.2023
- Improved staffing during busy periods by creating employee schedules and monitoring callouts.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Reference: Tyson Williams (Store Manager)
- Contact Email: Tyson.Williams@store.dominos.com.au
Education
Queensland Certificate of Education -
Clairvaux Mackillop College
10.2022
Diploma of Business - undefined
Prestige Service Training
08.2022
Skills
- Food Safety and Sanitation
- Labor and Food Cost Control
- Safety and Security Enforcement
- Team Member Motivation
- Cash Handling
- Opening and Closing Procedures
- Inventory and Supply Management
- Job Assignments
- Interpersonal Skills
- Item recommendation
- Event preparation
- Safe alcohol service
Certification
- Responsible Service of Alcohol (RSA) - CTA Training Specialists.
Timeline
Cellar Door Sales Member
Witches Falls Winery
04.2024 - Current
SALES TEAM MEMBER
Guzman Y Gomez
09.2023 - 04.2024
TEAM MEMBER
Grill'd
05.2023 - 09.2023
SHIFT MANAGER and INSTORE
Dominos
09.2021 - 05.2023
Diploma of Business - undefined
Prestige Service Training
- Responsible Service of Alcohol (RSA) - CTA Training Specialists.
Queensland Certificate of Education -
Clairvaux Mackillop College
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