Bella Hobbelen

• Supporting 3 Executives (Chief Legal Officer, Group Executive - Business/ Acting CFO, Group Executive - Consumer)
• Managing expenses for the Office, as well as the Executives
• Extensive travel arrangements
• Extensive calendar maintenance and diary management
• Business development processes and reporting
• Procurement processes for the Business division
• Project Management
• Assisting the executives with errands and ad hoc requests
• Managing office budgets
• Develop new initiatives to enhance the employee experience – virtual social events, DIBs celebrations, including the creation of the formal Employee Experience Team across Australia and Sri Lanka
• Event Management - Organising employee internal including the Sales Awards Gala, Superloop Conference, assisting with the bookings, catering and set up of customer meetings
• Owning and organising the SuperClub event – equivalent to Presidents Club, for 12 people on an all expenses paid trip to Penang
• Ordering stationary, groceries and furniture
• Liaising with staff, customers and suppliers
• Providing IT assistance regarding hardware and software
• Assisting with the onboarding of new hires
• Manage all mail requirements

Key Achievement:

SuperClub trip to Penang – Orchestrating and managing a 6 day all expenses paid trip to Penang for the top Sales performers of the business. This involved:

• Coordinating travel schedules for 12 individuals across Australia, setting up agreements with hotels and vendors, building out a comprehensive 5-day itinerary, liaising with multiple organisations in Malaysia regarding activities and tours
• Procurement management for contracts and invoices in different currencies, procuring and shipping customised merchandise to Penang
• Managing and tracking a running budget (coming in under budget by $25k), collation and distribution of post event feedback.

• Supporting 3 Partners of the Corporate Finance division
• Managing expenses for the division, as well as the partners
• Pitch and document creation/finalisation/formatting
• Facilitating administration of projects, from lead/matter code creation to billing/closing
• Business development processes
• Facilitation of finance and billing processes
• Project Management
• Facilitating and monitoring internal processes, such as workflow, leave, performance management etc
• Risk Management (Certus/ ASQM) administration
• Tracking and provisioning of monthly accounts
• Booking Travel
• Calendar maintenance and Diary management
• Event management – both client facing and internal
• Agenda creation and attendance of high-level meetings
• Minute taking
• Preparation of reports and presentations
• Managing and updating CRM databases
• Team administration
• Overseeing the compliance of AFSL
• Client / referrer liaison

Key Achievements:

• Co - chair of the Tomorrow Team committee (and member of two sub committees) – A firm wide committee focusing on 4 key areas (sub committees) of the business: Social, Multicultural and Diversity Team, Workplace Experience, Employee Appreciation and Recognition
• Staff Strategy and Team Building retreat - a two day team strategy retreat, with the aim of enhancing performance, setting out goals and actionables, and creating new processes to help the team achieve higher targets
• Created and implemented several successful client marketing events including:
• End of Year Financial Drinks – with several clients from law firms, direct clients, and private equity firms
• Several Networking events between our firm and external law firms
• Speaker Session in collaboration with Melbourne Northern Food Group, including creation and rollout of a survey campaign to the database
• AFL/ Australian Open functions

• Managing office budgets
• Managing expenses for the Melbourne office
• Assist in the relocation project for the Melbourne office expansion during COVID
• Implement and deliver the “Return To Workplace” program, including process, procedure and reporting for returning to the workplace during COVID
• Develop new initiatives to enhance the employee experience – virtual social events, pride/ DIBs celebrations, internal social media events, charity initiatives
• Event Management - Organising employee internal and external events, assisting with the bookings, catering and set up of customer meetings
• Project Management
• Oversee the implementation of new procedures and policies as part of the office scalability
• Overseeing and agreeing contracts and providers for services including catering, cleaning, maintenance etc
• Work with business leaders to develop ways to enhance the employee experience and increase employee engagement, with a focus on cross-department collaboration
• Supervising and monitoring the work of support staff
• Ordering stationary, groceries and furniture
• Liaising with staff, customers and suppliers
• Providing IT assistance regarding hardware and software
• Assisting with the onboarding of new hires
• Manage all mail requirements

Key Achievements:

• Successfully oversaw the relocation of our Melbourne office, being the sole person on site during COVID
• Victorian representative for the Incident Management Team for COVID.
• Created several successful virtual events to make the employees feel connected while working from home, including:
• Virtual Whisky Tasting (Highest attendance for a virtual event in ANZ)
• Speaker Session with Olympian Kerri Pottharst
• Pride Month – Drag Queen Bingo with Art Simone
• Comedy Night with US Comedian Steve Hofstetter
• Virtual Pub Trivia/ Games Nights

• Identify and nurture new business opportunities through existing clients and new leads, with a heavy focus on the SMB space (>3000 employees)
• Liaise with B2B customers to discuss current IT environment and future strategies for the user environment
• Build strong working relationships with channel partners and resellers
• Outbound Warm and Cold calling
• Manage client relationships from presales through to post implementation
• Upsell / cross sell opportunities for various product lines along with new business discovery through existing customers
• Discuss Maintenance and Support renewal options, along with negotiating discounts and staged payment options with customers
• Create quotes for Maintenance and Support renewals, offering multiple year options and different support levels for customers
• Dealing and negotiating with channel partners and resellers
• Consolidation of customer contracts

Additional Office Administration duties on top of Renewals Manager role including:

• Travel Management, coordination and joint bookings via external Travel Agent
• Mobile phone and device management (including contract management) for up to 20 staff across Australia
• Diary Management
• Mail Management, Melbourne Office
• Ad-hoc banking
• Boardroom Management, Melbourne Office
• Team Annual Leave calendar management
• Expenses /reconciliations - Both Personal and occasional Managing Director overflow
• Small scale event management, including QBR’s, catering and venue bookings, team activities and social evenings
• Facilities and Supplies Management, Melbourne Office
• Utilities Management
• Receptionist Duties, Melbourne Office
• General Administration.