Bella Indrawati
Oatley
Summary
As an individual, I am dependable and punctual, and also able to grasp new concepts quickly and efficiently with over16 years of hospitality at a café to retail management. Proven ability to enhance store operations, manage staff, and drive sales growth. Skilled in inventory management, customer service, team leadership, and implementing strategies that increase profitability. Adept at fostering a positive and productive store environment to ensure an exceptional customer service.
Overview
16
16
years of professional experience
Work History
Assistant Store manager
Maxmara
02.2020 - Current
- Support daily store operations, overseeing a team of 9 employees in a high-volume retail environment
- Assist in achieving sales targets and KPIs through strategic merchandising, promotions, and customer engagement
- Maintain inventory levels, perform stock counts, and manage stock orders to ensure availability of products
- Train, motivate, and supervise sales associates, improving staff productivity and customer service standards
- Resolve customer complaints, ensuring satisfaction and retention, which improved customer loyalty
- Handle cash, process transactions, and prepare reports for Head Office in Australia & Head Quarter in Italy
- Manage store opening and closing procedures, including securing the store and maintaining operational standards
Café Manager
Bullpen Café
01.2009 - 12.2019
- Oversee daily café operations, including opening and closing procedures, staffing and inventory management
- Develop weekly schedules, ensuring appropriate staffing levels while controlling labor costs
- Trained new employees on café policies, menu items, and customers service protocols
- Worked closely with vendors to negotiate pricing and ensure timely deliveries
Education
Business Management
Australian Academy of Commerce
01.2018
Accounting
Academy Australasia
01.2014
Hospitality
SBTA
01.2011
Skills
- Leadership & Team Management
- Customer Service Excellence
- Inventory Control & Stock Management
- Sales & Profit Growth Strategies
- Staff training & Development
- Visual Merchandising
- Cash Handling & POS Systems
- Conflict Resolution
- Performance Analysis & Reporting
Additional Information
Languages: Fluent in English, Mandarin, Hokkien, Indonesian.
Awards
Top Sales Performance2023, Excellence in Customer Service2023, Excellence in CRM Regional2023
Additional Information
- Proficient in Microsoft Office Suite ( Word, Excel, PowerPoint) and retail POS systems
- Availability: available to work38 hours a week or more if needed, flexible on the weekends and holidays.
Timeline
Assistant Store manager
Maxmara
02.2020 - Current
Café Manager
Bullpen Café
01.2009 - 12.2019
Accounting
Academy Australasia
Hospitality
SBTA
Business Management
Australian Academy of Commerce
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