Bella Ivison

• Safely transported materials between destinations while adhering to designated routes.
• Operated heavy vehicles with a focus on safety and awareness.
• Ensured timely arrival at delivery locations to meet schedule requirements.
• Facilitated communication between departments to guarantee successful delivery outcomes.

Provided exceptional customer service to enhance satisfaction and loyalty.

• Mentored junior dance students aged four to 13 in hip-hop choreography and performance skills.
• Developed original choreography while teaching fundamental hip-hop movements.
• Guided a junior class assistant in effective teaching methodologies for dance instruction.

• Executed drive-thru service while adhering to stringent time management for speed targets.
• Completed opening and closing tasks, including workstation setup, surface cleaning, and supply restocking.
• Assembled and prepared menu items with speed, consistency, and focus on presentation.
• Followed food safety standards and protocols to ensure compliance.
• Managed point-of-sale system and handled cash transactions accurately.

• Worked within a fast-paced team environment to provide high level customer service and reach set KPIs.
• Responded to complex matters and complaints, maintaining a commitment to customer service by improving experiences.
• Liaised with internal and external stakeholders, documented all concerns and ensured actions taken remained compliant.
• Fostered a workplace environment centred around problem solving, professionalism, teamwork and enthusiasm.

• Training new employees to ensure correct procedures are learned and followed.
• Undertaking in house extended leadership skill development workshops.
• Delegating tasks to necessary employees to ensure success on shifts.

• Recorded customer orders, processed payments, managed incoming enquiries and resolved complaints.
• Communicated and collaborated effectively with colleagues and management within each shift.
• Carefully maintained workplace health and safety requirements through compliance with company policy.
• Took necessary steps to meet customer needs, recorded accurate orders and upsold additional menu items to meet KPIs.