Summary
Overview
Work History
Education
Skills
References
Timeline
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Bella Lester

Bella Lester

Maryborough,QLD

Summary

I possess strong interpersonal skills and excel as a team player. I am enthusiastic about learning and eager to develop new skills. Known for my reliability and dependability, I frequently take on additional responsibilities across various employment domains. I prioritize maintaining patient confidentiality and effectively communicate with GPs, nurses, patients and laboratory staff in a professional manner.

Overview

6
6
years of professional experience

Work History

Pathology Assistant

Sullivan Nicolaides Pathology
11.2022 - Current
  • Streamlined workflow processes by maintaining an organized workspace and inventory of supplies.
  • Optimized communication with clinical teams by promptly responding to inquiries regarding specimen status or results.
  • Promoted a positive work environment by fostering strong relationships with colleagues across departments.
  • Demonstrated adaptability by taking on additional responsibilities during periods of limited staffing or increased workload.
  • Ensured patient safety, adhering to strict laboratory protocols and guidelines for specimen handling.
  • Maintained laboratory sanitation, organization and appearance
  • Labeled and stored tissue samples and specimens, and verified specimen numbering and related requisitions.
  • Carried out biohazard and chemical hazard waste material disposal.
  • Documented and verified patient information using laboratory information system.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling
  • Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
  • Resolved patient inquiries and issues, maintaining a high level of professionalism and courtesy.

Administrative Officer

Queensland Health – WBBHS
08.2021 - 10.2022
  • Maintained the confidentiality of patient and client information, ensuring it remained private and confidential.Set priorities and problem-solved workflow issues to maintain rapport with patients, nurses, doctors and managers.
  • Managed and Organised patient chart preparation for upcoming appointments for Fracture Clinics, Maternity, HITH, Cancer Care and surgical procedures within the Wide Bay Hospital/s.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Greet and communicate with patients in regards to accessing their personal patient charts and provide assistance in the process.
  • Making sure patients’ test results, treatment plans, and medical histories are filed accurately and securely within their personal chart.
  • Delivering charts to the Emergency Department when a patient has presented.

Customer Service Team Member

Coles Supermarkets
01.2018 - 07.2021
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Handled day-to-day customer contact via phones, faxes, and emails.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Receive and manage customer payments, handling cash, EFTPOS transactions, and cheques securely.
  • Ensure safe sale of tobacco products in accordance with the Tobacco and Other Smoking Products Act 1998 and the Requirements for Retailers 2018 for Queensland.

Paralegal Assistant

Corser Sheldon & Gordon Solicitors and Lawyers
07.2018 - 07.2018
  • Finalising mail, sending documents to clients within the firm.
  • Preparing / Filing Paralegal documents,
  • Attending bank settlements daily,

Education

Certificate II in Outdoor Recreation -

Riverside Christian College
Maryborough, QLD
10.2020

Graduated -

Riverside Christian College
Maryborough, QLD
01.2020

Skills

  • Proficient in using Outlook, Microsoft Word, Power Point, Outlook, Excel, One Note and One Drive, Adobe Programs, Apollo and Hibiscus software
  • Medical Terminology
  • Data Entry
  • Data Analysis and Documentation
  • Lab equipment maintenance
  • Patient Records Documentation
  • Patient confidentiality
  • Laboratory safety protocols
  • Quality Control Procedures

References

  • Bronte Jeffs, RTO Manager/Student Engagement at Riverside Christian College, 07 4123 1031, bronte.jeffs@riverside.qld.edu.au
  • Carmel Dunne, Manager / Paralegal at Corser Sheldon & Gordon Solicitors and Lawyers, 07 41221500, mbh@csglaw.com.au
  • Deanna Cronk, Current Manager at Medical Records, Hervey Bay Hospital, 43256336, Deanna.cronk@health.qld.gov.au

Timeline

Pathology Assistant

Sullivan Nicolaides Pathology
11.2022 - Current

Administrative Officer

Queensland Health – WBBHS
08.2021 - 10.2022

Paralegal Assistant

Corser Sheldon & Gordon Solicitors and Lawyers
07.2018 - 07.2018

Customer Service Team Member

Coles Supermarkets
01.2018 - 07.2021

Certificate II in Outdoor Recreation -

Riverside Christian College

Graduated -

Riverside Christian College

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Bella Lester