Summary
Overview
Work History
Education
Skills
Timeline
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Bella Luangkhot

Bella Luangkhot

Cairns,QLD

Summary

I'm Hard Working and reliable workers with a strong ability to manage obstacles and tasks. Offering bar and barista skills .Highly organized,proactive with team-oriented mentality

Overview

17
17
years of professional experience

Work History

Receptionist

City Hair&bauty
Cairns , QLD
07.2023 - 03.2024
  • Answered incoming calls promptly and professionally, providing requested information or directing calls to the appropriate personnel.
  • Greeted callers in a friendly and courteous manner, ascertaining their needs and responding accordingly.
  • Maintained records of all incoming calls, including name, contact details and reason for calling.
  • Assisted customers with product orders over the phone, taking accurate payment details where necessary.
  • Monitored voicemail messages on a daily basis and responded accordingly in a timely fashion.
  • Scheduled appointments for customers based on availability of staff members and other resources.
  • Updated customer profiles with changes in contact details or preferences upon request.
  • Communicated effectively with customers using clear verbal communication skills.

Waitress

Moim restaurant
Cairns , QLD
11.2021 - 06.2023
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Prepared checks accurately and processed payments promptly.
  • Communicated daily specials to customers.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Organized take-out orders efficiently according to customer requests.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Stocked server areas with supplies before, during and after shifts.
  • Collected tickets and followed proper cash-handling procedures.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Responded to ad hoc cleaning duties at end of shift.

Bartender

Bavarian Beerhouse
Cairns , QLD
05.2020 - 10.2021
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Provided drink suggestions to customers based on their preferences.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Kept track of all orders made by customers and communicated them promptly to kitchen staff.
  • Cleansed glasses with sanitizing solution after each use.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Assistant Accountant

El, Gas ( Max Lightwood )
Springvale , Melbourne
11.2014 - 01.2018
  • Assisted in preparation of monthly financial statements and management accounts.
  • Managed daily banking transactions, including deposits, withdrawals, and transfers.
  • Performed month-end close procedures such as journal entries and reconciliations.
  • Organized and maintained filing systems for all accounting documents.
  • Prepared account analysis and reconciliation, including bank statements and intercompany general ledger accounts.
  • Maintained the fixed asset register and depreciation schedules on a monthly basis.
  • Processed accounts payable and receivable invoices in an accurate manner according to company policy.
  • Researched discrepancies between payments received and customer records.
  • Monitored cash flow activities and forecast future cash requirements.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.

Manager

Thai Talay restaurant
Melbourne , Williamtown
02.2010 - 10.2014
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Organized special events such as conferences or training sessions for employees.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Recruited and hired qualified candidates to fill open positions.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Receptionist

Chantapanya Hotel
Vientiane , Lao
03.2007 - 11.2009
  • Scheduled appointments for clients, customers, and other visitors.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Greeted visitors and provided them with assistance.
  • Responded to inquiries from internal staff members regarding office operations issues such as mail delivery or office equipment maintenance.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Verified visitors' identification cards before allowing access to the building.

Education

Cert 3 Hospitality - Hospitality

Cairns TAFE
Cairns, QLD
01-2019

English Language - English-as-a-Second-Language Education

Cairns TAFE
Cairns, QLD
01-2018

Mater of IT - Technology Education

University of Souphanouvong
Laos
11-2009

Accounting - Accounting And Business Management

Maneevan
Laos
06-2006

Skills

  • Computer skills
  • General ledger accounting
  • communication
  • cash and credit transactions
  • safe serving knowledge
  • outstanding customer service
  • Bar Operations Management
  • Bar Supply Stocking
  • Bar Restocking
  • Suggestive Selling
  • Extensive Spirits Knowledge
  • Cleaning And Sanitation
  • Cocktail List Development
  • Cash Register Operation
  • Safe Food Handling Procedures
  • Responsible Alcohol Service
  • Classic Cocktails
  • Food Preparation
  • Food Service
  • Basic Accounting
  • Beer And Wine Recommendations
  • Clear And Effective Communication
  • Customer Service
  • Coffee experience
  • flexibility
  • Responsibility
  • license (QLD)

Timeline

Receptionist

City Hair&bauty
07.2023 - 03.2024

Waitress

Moim restaurant
11.2021 - 06.2023

Bartender

Bavarian Beerhouse
05.2020 - 10.2021

Assistant Accountant

El, Gas ( Max Lightwood )
11.2014 - 01.2018

Manager

Thai Talay restaurant
02.2010 - 10.2014

Receptionist

Chantapanya Hotel
03.2007 - 11.2009

Cert 3 Hospitality - Hospitality

Cairns TAFE

English Language - English-as-a-Second-Language Education

Cairns TAFE

Mater of IT - Technology Education

University of Souphanouvong

Accounting - Accounting And Business Management

Maneevan

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Bella Luangkhot