Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bella Ludwig

Robina,QLD

Summary

Patient Waitress Trainer with over 3 years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

5
5
years of professional experience

Work History

Waitress Trainer

TukTuk Thai
08.2022 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Utilized effective communication techniques
  • Managed over 50 customer calls a day

Customer Service Cashier

Earth Markets
06.2021 - 08.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized various software applications to process customer orders.

Waiting Staff Member

Lemongrass Thai
12.2018 - 03.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Education

Certificate IV - Crime And Justice

Axcelerate
Varsity College
06.2022

Skills

  • New Employee Mentoring
  • Team Member Training
  • Order Accuracy
  • Menu Memorization
  • Menu Presentation
  • Cash Handling
  • Kitchen Communication
  • Service Prioritization
  • Safe Food Handling
  • Food Running Skills

Languages

Thai
Limited Working

Timeline

Waitress Trainer

TukTuk Thai
08.2022 - Current

Customer Service Cashier

Earth Markets
06.2021 - 08.2022

Waiting Staff Member

Lemongrass Thai
12.2018 - 03.2019

Certificate IV - Crime And Justice

Axcelerate

Similar Profiles

CREATE PROFILE
Bella Ludwig