Bella Maker
Eight Mile Plains
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Golfers Paradise
07.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Experienced with Mindbody Business
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Head Barista
Area 51 cafe
08.2023 - 07.2025
- Managed cash register and processed transactions with accuracy and integrity.
- Provided excellent customer service by promptly responding to customer inquiries and complaints.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Performed cash handling duties including counting money at the start and end of shift and balancing receipts with cash drawer totals at end of shift.
- Maintained calm demeanor during high-volume periods and special events.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
Service Desk Team Member
Kmart
10.2022 - 07.2023
- Answered phone calls regarding inquiries about products or services.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Received, processed and stocked merchandise in accordance with store polices
- Maintained updated knowledge through continuing education and advanced training.
Education
Diploma - Emergency Health
Australian Paramedical College
Gold Coast, QLD08.2027
High School Diploma -
Runcorn State High School
QLD11-2023
Skills
- Customer service
- Cash management
- Sales strategy
- Time management
- Team collaboration
- Effective communication
- Conflict resolution
- Critical thinking
- Hospitality and accommodation
Certification
- currently completing a diploma in emergency health to further my knowledge into becoming a Paramedic
- completed cert ll in nursing
Education and Training
other
Timeline
Receptionist
Golfers Paradise
07.2025 - Current
Head Barista
Area 51 cafe
08.2023 - 07.2025
Service Desk Team Member
Kmart
10.2022 - 07.2023
High School Diploma -
Runcorn State High School
Diploma - Emergency Health
Australian Paramedical College