Bella Mara
Helensvale,QLD
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
2
2
years of professional experience
Work History
Supermarket Employee
IGA Monterey Keys
Helensvale, QLD
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Greeted customers in a friendly and professional manner.
- Ensured that all food safety regulations were followed at all times.
- Operated meat slicing machine to slice various types of meats, including beef, pork and lamb.
- Stocked shelves with merchandise in an organized manner.
- Maintained cleanliness of work areas by sweeping, mopping, dusting, disposing of trash..
- Performed opening and closing duties such as setting up registers, counting money in drawers, turning off lights at closing time.
- Answered phone calls from customers regarding product inquiries and purchases.
- Processed returned merchandise according to company procedures and guidelines.
- Assisted customers with loading purchases into their vehicles.
- Adhered to all safety policies and procedures while handling hazardous materials.
Supermarket Cashier Attendant
Carlo's SUPA IGA
Tamborine Mountain
07.2022 - 01.2024
- Supervised and trained new team members.
- Processed customer payments by cash, check, credit cards and gift cards accurately.
- Operated the cash register efficiently to ensure accurate tracking of all transactions.
- Assisted customers with locating items in the store and provided product information when necessary.
- Answered customer inquiries promptly and professionally while providing exceptional customer service.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change available throughout shift.
- Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds.
- Conducted price checks for customers quickly and accurately to provide an excellent shopping experience.
- Verified age requirements for purchase of restricted items such as alcohol or cigarettes.
- Followed proper food handling techniques when stocking produce, deli items, dairy products.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
Education
High School -
Tamborine Mountain State High School
Tamborine Mountain11-2024
Certificate 2 Animal Care - Animal Health
TAFE Queensland
QLD11-2024
Diploma -
Diploma in Business
12-2023
Certificate -
Responsible Service of Alcohol – RSA
Certificate -
Certificate In Customer Service Skills
Certificate -
St John - First Aid Course
Certificate -
Certificate Course - Digital Footprint & Cyberbullying
Certificate -
Certificate Course – Value of Money & Budgeting
Certificate 3 Vet Nursing - Vet Nursing
TAFE Queensland
QLDSkills
- Customer Loyalty Development
- Strong Interpersonal Skills
- Time Management
- Goal-Oriented Individual
- Strong Verbal Communication
- Effective Stress Management
- Optimistic Mindset
- Service Enhancement Strategies
- Hospitality service expertise
- Manual Material Handling
- Food safety standards
- Deli equipment operation
- Cleanliness and sanitation
- Cash Management
- Effective Multitasking
- Lotto Ticket Sales
- Tobacco Product Sales
- Teamwork and collaboration
References
- Karen Boyd, Professional Reference, Store Manager at IGA, 07 5545 0950
- Brett Engler, Professional Reference, Supervisor at IGA, 0403 784 989
Timeline
Supermarket Employee
IGA Monterey Keys
02.2024 - Current
Supermarket Cashier Attendant
Carlo's SUPA IGA
07.2022 - 01.2024
High School -
Tamborine Mountain State High School
Certificate 2 Animal Care - Animal Health
TAFE Queensland
Diploma -
Diploma in Business
Certificate -
Responsible Service of Alcohol – RSA
Certificate -
Certificate In Customer Service Skills
Certificate -
St John - First Aid Course
Certificate -
Certificate Course - Digital Footprint & Cyberbullying
Certificate -
Certificate Course – Value of Money & Budgeting
Certificate 3 Vet Nursing - Vet Nursing
TAFE Queensland
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