Bella McArthur

Jan 2021 - Feb 2022 - Cashier and Kitchen Hand

Feb 2022 - Dec 2023 - Crew Trainer

Dec 2023 - Present - Manager (Shift Supervisor)

• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Met customer service goals and exceeded customer expectations.
• Counted money in drawers at beginning and end of each shift.
• Utilized POS system to handle customer cash and credit card transactions.
• Maintained professional, organized, and safe environment for employees.
• Cross-trained existing employees to maximize team agility and performance.
• Trained other employees in customer service, food safety, and performance requirements.

• Fostered creativity through arts and crafts projects.
• Planned fun outings and educational activities.
• Led indoor and outdoor activities.
• Played games, activities and read books to young children.
• Assisted with meal preparation and light housekeeping.
• Bathed and dressed children.
• Established trust among families within local community networks.

• Assistant Tutoring
• Helped with grading assignments and tests.
• Prepared Activities.
• Supported classroom activities, tutoring, and reviewing work
• Mopped and vacuumed floors.
• Wiped windows, tables and other surface areas.