Bella Morrison
Officer,VIC
Summary
Friendly and reliable hospitality professional with extensive experience at cafes, bars and restaurants. Well-versed in customer service and beverage preparation. Excelled in training new staff and mastering menu recommendations. Skilled in cash handling and POS systems.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Waitstaff, Barista, Bartender
Stella's Kitchen
02.2023 - Current
- Greeting and seating customers, offering specials
- Taking orders, running food and drinks to tables
- Operating the cafe and bar areas
- Extensive knowledge of beers, wines, coffees and milk types
- Performing opening and closing procedures
- Training new employees in all day-to-day tasks
- Cash handling, using EFTPOS and Square
Bartender, Front of House
San Lorenzo
08.2022 - 04.2023
- Providing attentive and proactive service
- Assisting floor staff with delivering food and drinks
- Making and serving beverages simultaneously
- Knowledge of the house and classic cocktail recipes
- Managing and running the bar during functions and events
Receptionist (Christmas Cover)
Arden Homes
12.2022 - 01.2023
- Greeting customers and escorting them into meetings
- Writing and responding to emails from clients
- Organising and scheduling client meetings
- Answering phones, using a multi-line phone system
- Creating and approving projects and entering them into the "AX" job system
Waitress
Hamilton Island Enterprises
12.2021 - 07.2022
- Learning and performing "Sequence of Service"
- Extensive knowledge of the food menu
- Memorising table numbers
- Suggesting and pairing wines and cocktails
- Using a Point of Service machine
- Training new employees in all day-to-day tasks
Education
Victorian Certificate of Education -
St Margaret's School
Berwick, VIC10.2020
Skills
- Safe Food Handling
- Menu Recommendations
- Cash Handling
- POS Systems
- Beverage Preparation
- Exceptional customer service
- Clear and Direct Communication
- Organization and Time Management
Certification
- RSA Certificate - Responsible Service of Alcohol
Timeline
Waitstaff, Barista, Bartender
Stella's Kitchen
02.2023 - Current
Receptionist (Christmas Cover)
Arden Homes
12.2022 - 01.2023
Bartender, Front of House
San Lorenzo
08.2022 - 04.2023
Waitress
Hamilton Island Enterprises
12.2021 - 07.2022
Victorian Certificate of Education -
St Margaret's School
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