Bella O'Neill
Como,WA
Summary
A caring and empathetic person whose passion is creating a positive impact in the lives of others. An unfailing work ethic, professionalism and commitment to expanding my scope of practice will allow me to thrive within the community services sector and be able to enrich the lives of the consumers I work with.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Business Manager
MAC Cosmetics
10.2021 - Current
- Streamlined business processes by implementing new project management tools and techniques.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
Support Worker
Baptist Care
02.2021 - 01.2023
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
Mental Health Support Worker Volunteer
Neami National
10.2022 - 12.2022
- Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
- Facilitated therapeutic group sessions for increased social interaction and skill development.
- Increased patient engagement in treatment by establishing rapport and building trust with clients.
- Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
Mentor Volunteer
Peel Connect Macs
08.2022 - 12.2022
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Arts - Social Work
Edith Cowan University
Perth, WA2027
Diploma - Mental Health
Trainsmart Australia
12.2022
Certificate III - Business
IVET Institute
12.2021
Certificate III - Individual Support
Australian Medical Association
10.2021
Skills
- Documentation And Reporting
- Team Building and Leadership
- Business Development
- Client Relationship Management
- Coaching and Mentoring
- Computer Literacy
- Creative solutions
- Cultural Sensitivity
Certification
- Working with Children's Check.
- National Police Clearance.
- First Aid Certificate
- Class C-A Driver's License
Timeline
Mental Health Support Worker Volunteer
Neami National
10.2022 - 12.2022
Mentor Volunteer
Peel Connect Macs
08.2022 - 12.2022
Business Manager
MAC Cosmetics
10.2021 - Current
Support Worker
Baptist Care
02.2021 - 01.2023
Bachelor of Arts - Social Work
Edith Cowan University
Diploma - Mental Health
Trainsmart Australia
Certificate III - Business
IVET Institute
Certificate III - Individual Support
Australian Medical Association