Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bella O'Neill

Como,WA

Summary

A caring and empathetic person whose passion is creating a positive impact in the lives of others. An unfailing work ethic, professionalism and commitment to expanding my scope of practice will allow me to thrive within the community services sector and be able to enrich the lives of the consumers I work with.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Business Manager

MAC Cosmetics
10.2021 - Current
  • Streamlined business processes by implementing new project management tools and techniques.
  • Increased overall team productivity by fostering a positive work environment and providing effective leadership.
  • Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
  • Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

Support Worker

Baptist Care
02.2021 - 01.2023
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
  • Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
  • Established trusting relationships with clients and their families through empathetic communication and active listening.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.

Mental Health Support Worker Volunteer

Neami National
10.2022 - 12.2022
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Facilitated therapeutic group sessions for increased social interaction and skill development.
  • Increased patient engagement in treatment by establishing rapport and building trust with clients.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.

Mentor Volunteer

Peel Connect Macs
08.2022 - 12.2022
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.

Education

Bachelor of Arts - Social Work

Edith Cowan University
Perth, WA
2027

Diploma - Mental Health

Trainsmart Australia
12.2022

Certificate III - Business

IVET Institute
12.2021

Certificate III - Individual Support

Australian Medical Association
10.2021

Skills

  • Documentation And Reporting
  • Team Building and Leadership
  • Business Development
  • Client Relationship Management
  • Coaching and Mentoring
  • Computer Literacy
  • Creative solutions
  • Cultural Sensitivity

Certification

  • Working with Children's Check.
  • National Police Clearance.
  • First Aid Certificate
  • Class C-A Driver's License

Timeline

Mental Health Support Worker Volunteer

Neami National
10.2022 - 12.2022

Mentor Volunteer

Peel Connect Macs
08.2022 - 12.2022

Business Manager

MAC Cosmetics
10.2021 - Current

Support Worker

Baptist Care
02.2021 - 01.2023

Bachelor of Arts - Social Work

Edith Cowan University

Diploma - Mental Health

Trainsmart Australia

Certificate III - Business

IVET Institute

Certificate III - Individual Support

Australian Medical Association

Similar Profiles

CREATE PROFILE
Bella O'Neill