Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bella Rooney

Nelson Bay,NSW

Summary

Customer-oriented wait staff member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Head Waitress

Mod Thai
05.2021 - Current
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Checked guests' identification before serving alcoholic beverages.
  • Managed over 50 customer phone calls per shift

Head Bartender

Sip It
01.2023 - 08.2023
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Closed out cash register and prepared cashier report at close of business.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
  • Served high customer volumes during special events, nights, and weekends.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.

Retail Cashier

Donna Donna
09.2020 - 12.2020
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register to record transactions accurately and efficiently.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.

Restaurant Waitress

Murrays Brewery
11.2019 - 03.2020
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

No Degree -

Saint Francis Xavier College
Hamilton, NSW
05.2022

Skills

  • Conflict and Complaint Resolution
  • Dining Customer Service
  • High-Volume Dining
  • Staff Monitoring
  • Customer Service
  • Bar Terminology
  • Table Bussing
  • Adaptable and Flexible
  • Fast Learner

Certification

  • RSA
  • Food Hygiene and Safety

Timeline

Head Bartender

Sip It
01.2023 - 08.2023

Head Waitress

Mod Thai
05.2021 - Current

Retail Cashier

Donna Donna
09.2020 - 12.2020

Restaurant Waitress

Murrays Brewery
11.2019 - 03.2020

No Degree -

Saint Francis Xavier College

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Bella Rooney