Hi, I’m
Bella Jane Rose
Doveton,VIC
I have not failed. I’ve just found 10,000 ways that won’t work.
Thomas Edison
Summary
Veteran hospitality professional with over 2 decades of experience in the delivery of high-quality food, beverage, and gaming services. A career spent developing the skills necessary for managing major venues with capacities of 300+, ensuring that each area of the business operates smoothly and profitably. With a passion for providing exceptional customer service, staff are lead by example, inspiring them to perform to high standards, and with extensive leadership skills, teams that are confident, capable, and motivated are developed and mentored. Working together and autonomously to achieve positive business outcomes, with provisions of attention to detail, strong organisational skills, and the ability to multitask.
An asset to any business wanting to deliver a memorable customer experience. Ready to tackle new challenges and build success with an exciting and forward thinking organisation.
Overview
22
years of professional experience
Work History
The Advocate
Venue Manager/Consultant
03.2022 - 08.2022
Job overview
- Managed daily operations of the restaurant, orchestrating forward-thinking strategies to accomplish profit and expansion goals.
- Managed, trained and motivated Owner/Operator and Restaurant Manager with regards to continuously improving knowledge and abilities.
- Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks. Reduced labor costs in first month by $6k+
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Trained new employees on proper protocols and customer service standards.
- Guided current team members on maintaining high productivity and performance metrics.
- Identified and qualified customer needs.
Susanne's Place
Restaurant Manager
09.2021 - 05.2022
Job overview
- Involved in initial design and outlay of new restaurant. Met with suppliers, compiled samples and quotes. Liaised with vendors to provide quality local products within budget constraints.
- Established and implemented training packages.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organisation.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Inspected venue daily for overall cleanliness and to check supply quantities for reordering and restocking.
- Oversaw Front of House personnel to maintain adequate staffing and minimise overtime, and coordinated daily restaurant operations
- Delivered superior food and beverage service, and maximised customer satisfaction by responding efficiently and accurately to customer feedback.
- Reconciled cash and POS transactions to maintain accurate records.
Monash Health
LSV - COVID-19 Vaccinator
06.2021 - 04.2022
Job overview
- Determined clinical suitability for vaccination, including identifying any contraindications
- Obtained and documented informed consent from patients
- Administered COVID-19 vaccines in accordance with training protocols
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
ALH
Assistant Manager
01.2021 - 08.2021
Job overview
- Support for Venue Manager, and responsibility for venue's continued smooth runnings in their absence.
- Achieved financial and business targets whilst maintaining budgeted expenses for nominated responsibilities.
- Leadership and development of 40+ venue team.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Maintained security over cash, stock, and venue assets, and perform cash and gaming reconciliations.
- Assisted in implementing and compliance of safety and health policies.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Ambulance Victoria
Paramedic
10.2017 - 12.2019
Job overview
- Provided primary emergency care, monitoring and treatment of patients.
- Triaged injuries by communicating with patients, bystanders and family members. and identified appropriate medical facility for transport.
- Communicated with medical professionals in medical terms to relay patient needs and maintain accuracy.
- Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
- Conducted clinical handovers for emergency admission, inter-hospital or diagnostic transfers;
- Complied with patient care related clinical and operations policies and procedures in accordance with Ambulance Victoria guidelines
Ourimbah/Lisarow RSL Club
Restaurant Manager
02.2012 - 11.2013
Job overview
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Led and directed team members on effective methods, operations and procedures.
ANZ Banking Group
Assistant Branch Manager
06.2007 - 03.2013
Job overview
- Supervised team of 10 branch employees (plus contractors) and made recommendations regarding performance evaluations.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Managed branch size of over $1million in deposits
- Developed sales strategy to meet established sales objectives.
- Collaborated with tellers and personal bankers to exceed sales goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
Education
Key InstituteSouthbank, VIC
from Business Administration
2020
University Overview
- Certificate III
Holmesglen TAFEMoorabbin, VIC
from Pathology
2018
University Overview
- Certificate IV
Victoria UniversitySaint Albans, VIC
from Paramedicine
2017
University Overview
- Bachelor of Health Science
Deakin Prime UniversitySydney, NSW
from Consultant Management
2008
University Overview
- Diploma
Chisholm InstituteFrankston, VIC
from Nursing
2006
University Overview
- Diploma
Skills
- Problem Anticipation and Resolution
- Sales Promotion
- Employee Performance Evaluations
- Policy Development and Enforcement
- Venue Management Relations
- Operational Efficiency
- Personnel Scheduling
- Customer Loyalty and Active Listening
- Inventory Accuracy and Supplier Evaluation
- Advertising Campaign Development
- Market and Competitor Research
- Layout Planning
- Sales Tracking
- Originality and Creativity
- Effective Customer Communication
- Records Organization and Management
- Hosting Functions
- Inventory Audits
- Word Processing
- Critical Thinking
Certification
- VIC Gaming Licence
- TAB Basics
- RSG Modules 1-4
- RSA
- WWCC
- Safe Food Handling/Food Safety Practices
- Advanced First Aid
Volunteer Work
First Responder
St John Ambulance
2014 – 2021
Respite Career
Extended Families
2015 - 2017
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Venue Manager/Consultant
The Advocate
03.2022 - 08.2022
Restaurant Manager
Susanne's Place
09.2021 - 05.2022
LSV - COVID-19 Vaccinator
Monash Health
06.2021 - 04.2022
Assistant Manager
ALH
01.2021 - 08.2021
Paramedic
Ambulance Victoria
10.2017 - 12.2019
Restaurant Manager
Ourimbah/Lisarow RSL Club
02.2012 - 11.2013
Assistant Branch Manager
ANZ Banking Group
06.2007 - 03.2013
Key Institute
from Business Administration
Holmesglen TAFE
from Pathology
Victoria University
from Paramedicine
Deakin Prime University
from Consultant Management
Chisholm Institute
from Nursing
Similar Profiles
Hope LemoineHope Lemoine
Client Success Manager at The AdvocateClient Success Manager at The Advocate
Rosalind OddsRosalind Odds
Operator at The AdvocateOperator at The Advocate
Joelle EspinosaJoelle Espinosa
Director, Office of Civil Rights at Advocate Health (formerly Advocate Aurora Health)Director, Office of Civil Rights at Advocate Health (formerly Advocate Aurora Health)
Imran PatelImran Patel
Electrical Apprentice at RACVElectrical Apprentice at RACV
Laxsanan RaththinasingamLaxsanan Raththinasingam
Delivery Driver at LR Global AppliancesDelivery Driver at LR Global Appliances