Bella Sorras
Chester Hill, NSW
Summary
Diligent and reliable packer successful at handling
high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Well organized and hardworking with solid record of exceptional productivity. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Skilled in managing supplies and keeping line moving smoothly.
Overview
22
22
years of professional experience
Work History
Customer Service Officer, Operations Department
Pipeline Plumbing Services Pty Ltd
09.2018 - 11.2022
- Communicated with clients regarding account services, statements, and balances.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Assisted call-in customers with questions and orders.
- Preparing and Packing the goods to get them ready for shipment.
- Performing general warehouse duties such as monitoring inventory levels or basic cleaning.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed systems and procedures to improve operational quality and team efficiency.
Delicatessen Assistant/Casual Sales Assistant
Earlwood Growers Pty Ltd
03.2018 - 04.2021
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Offered product samples to customers, generating additional sales through taste-testing.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Account Manager/Personal Assistant
JR Global Logistics Pty Limited
05.2008 - 08.2018
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Prepare Australian Electoral Commission Ballot papers to be packed and sent to Electoral Offices.
- Label packages, making note of fragile and confidential shipments.
- Load finished packages onto delivery truck.
- Counting and correctly recording all packed items.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Set clear sales goals to identify activities and behaviours to advance sales process and close deals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanour.
- Built relationships with customers and community to promote long term business growth.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Retail Sales Manager
Angus & Coote
10.2000 - 05.2006
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
- Mentored team members to enhance professional development and accountability in workplace.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Organized promotional events and interacted with community to increase sales volume.
Education
Kingsgrove North High School
Kingsgrove, NSWSkills
- Customer Relationship Management
- Service Standard Compliance
- Packing and Scanning
- Packaging Products
- Staff Training
- Managing Multiple Tasks
- Stocking and Replenishing
- Department Operations
- Quality Control
- Stock Management
- Account Management
- Customer Inquiries
- Customer Service
Additional Information
Pipeline Plumbing Services
Manager
Andrea Antoniou
Mobile: 0401 728 408
JR Global Logistics
Managing Director
Josette Roberts
Mobile: 0414 767 000
Timeline
Customer Service Officer, Operations Department
Pipeline Plumbing Services Pty Ltd
09.2018 - 11.2022
Delicatessen Assistant/Casual Sales Assistant
Earlwood Growers Pty Ltd
03.2018 - 04.2021
Account Manager/Personal Assistant
JR Global Logistics Pty Limited
05.2008 - 08.2018
Retail Sales Manager
Angus & Coote
10.2000 - 05.2006
Kingsgrove North High School
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