BELLA THIAN
Randwick,NSW
Summary
To secure an entry level position in a large multinational company that allows me to utilise multiple learned languages, software skills along with my interpersonal skills all of which I have obtained though both my education and work experience and hope to further develop.
Overview
6
6
years of professional experience
Work History
PASSENGER SERVICES AGENT
DNATA AIRPORT SERVICES
SYDNEY INTERNATIONAL AIRPORT
09.2023 - Current
- Deliver a high standard of customer service for all client airlines and ensure all customer service requirements are met in a timely, efficient and professional manner, at all times
- Carry out passenger check in duties and other duties commensurate with the passenger service for customer airlines
- Ensure that necessary paperwork is completed on time and that all reporting is completed as per service delivery agreements and company requirements
- Ensure compliance with OH & S Regulations and Company OH & S Policies to ensure safety of passengers and other employees; taking corrective action where requireds
- Promote and maintain a positive company image (including grooming, behaviours and service)
- Lead and participate as a team member to ensure work and company requirements are communicated accurate and in good time
ASSISTANT MANAGER
AIRPORT RETAIL ENTERPRISES
SYDNEY INTERNATIONAL AIRPORT
03.2023 - 09.2023
- Training, Motivating, development and supervising staff.
- Leads by example of commitment, work ethic and habits.
- Adheres to all operational policies and procedures.
- Monitoring Rosters for staff and finding suitable replacements in cases of staff absence
- Resolving customer complaints regarding food quality and customer service.
- Actively checks social media sites for review stats and participates and trains staff to increase review traffic.
CAFE MANAGER
HOLLY BONDI
Bondi Junction, NSW
02.2020 - 03.2023
- Ensuring exceptional customer experiences by maintaining high standards of service, consistently exceeding expectations.
- Overseeing day-to-day operations, including inventory management, scheduling, and budgeting, to achieve financial targets.
- Developing creative marketing strategies to attract new customers and keep them coming back for more.
- Embracing feedback from customers and team members to continually improve our offerings and ambiance.
CAFE MANAGER
THE HEALTH QUATER CBD
SYDNEY CBD
04.2018 - 02.2020
- Facilitate clear communication between customers and the store team in day-to-day operations.
- Build and maintain positive relationships with customers to ensure an enjoyable experience and encourage repeat visits.
- Provide team management through training, development opportunities, rostering, budgeting, and performance reviews.
Skills
- Check-in procedures
- Customer Service Management
- Passenger Assistance
- Boarding gate procedures
- Coffee Shop Operations
- Customer service skills
Languages
English
Native or Bilingual
Thai
Native or Bilingual
Chinese (Mandarin)
Full Professional
Additional Information
References
John Mara
THE HEALTH QUARTER johnmara.hq@gmail.com
Benjamin Gersbach
HOLLY BONDI benjamin.j.gersbach@gmail.com
Ana Uhatafe
DNATA AIRPORT SERVICES ana.uhatafe@dnata.com.au
Timeline
PASSENGER SERVICES AGENT
DNATA AIRPORT SERVICES
09.2023 - Current
ASSISTANT MANAGER
AIRPORT RETAIL ENTERPRISES
03.2023 - 09.2023
CAFE MANAGER
HOLLY BONDI
02.2020 - 03.2023
CAFE MANAGER
THE HEALTH QUATER CBD
04.2018 - 02.2020