Bellarose Walton
South Penrith,NSW
Summary
Detail-oriented professional with 10 years of customer service and extensive experience in residential cleaning, end-of-lease cleaning, and hotel housekeeping. Demonstrates strong organizational skills and reliability while fostering positive relationships with clients and colleagues. Committed to upholding high standards of cleanliness and customer service.
Overview
10
10
years of professional experience
Work History
Recreation Assistant / Café & Reception Attendant
True Ninja Kids Recreation Park
01.2026 - Current
- Delivered exceptional customer service to families and visitors, enhancing their experience in a fast-paced recreational environment.
- Operate reception, including guest check-ins, bookings, enquiries, and payments.
- Prepare and serve food and beverages within the café while maintaining food safety and hygiene standards.
- Supervise children on the recreation floor, ensuring a safe, engaging, and positive experience.
- Monitor equipment and play areas to maintain safety and cleanliness standards.
- Build positive relationships with children, parents, and team members.
- Supported party hosting, addressed customer enquiries, and facilitated smooth general venue operations.
- Demonstrate flexibility by working across multiple areas of the business, including reception, café, and recreation supervision.
Professional Cleaner
Residential & End-of-Lease Cleaning
01.2021 - Current
- Completed detailed residential and end-of-lease cleaning services for private clients and rental properties.
- Performed deep cleaning of kitchens, bathrooms, living areas, windows, and outdoor spaces.
- Ensured properties consistently met inspection standards.
- Managed workloads efficiently while maintaining exceptional attention to detail.
- Worked independently and reliably to meet client expectations and deadlines.
Customer Service Representative
PRVIDR
01.2024 - 01.2026
- Provide professional customer support while consistently meeting individual and team KPI targets.
- Handle customer enquiries efficiently while maintaining a high standard of service.
- Follow strict privacy and security procedures when accessing customer accounts.
- Adapt quickly to new systems, processes, and business requirements.
- Demonstrate strong problem-solving and communication skills.
Educator
Sweetpeas Kindergarten & Long Daycare
01.2022 - 01.2024
- Provided quality care and educational support for children aged 0-6 years.
- Built positive relationships with children, families, and colleagues.
- Assisted with planning and implementing educational activities.
- Maintained a safe, organised, and supportive learning environment.
Housekeeper
Cornwall Motor Lodge
Palmerston North, New Zealand
01.2021 - 01.2022
- Ensured guest rooms and common areas met high standards of cleanliness and presentation.
- Changed linen, restocked amenities, and prepared rooms for incoming guests.
- Adhered to strict hygiene and housekeeping procedures to enhance guest safety.
- Demonstrated strong attention to detail and commitment to guest satisfaction.
- Completed daily room turnovers efficiently to support guest satisfaction.
- Palmerston North, New Zealand
Customer Service Representative
Coles Supermarket
10.2019 - 12.2021
- Delivered exceptional customer service in high-pressure retail environment, enhancing customer satisfaction.
- Addressed customer enquiries and resolved concerns effectively, fostering positive customer relationships.
- Addressed customer enquiries and resolved concerns effectively, fostering positive customer relationships.
- Ensured store presentation and facilitated team operations, contributing to a welcoming shopping experience.
Crew Member / Cashier
McDonald's
08.2016 - 10.2019
- Provided friendly and efficient customer service, enhancing customer satisfaction.
- Executed cash and POS transactions with accuracy, ensuring smooth operations.
- Maintained restaurant cleanliness and food safety standards.
- Supported team objectives in dynamic, fast-paced environment, fostering collaboration.
Education
Certificate III - Early Childhood Education and Care
TAFE Online
Cranebrook High School
CranebrookSkills
- Café Operations
- Reception & Front Desk Operations
- Booking & Reservation Systems
- Check-in systems
- Customer Service
- Health & Safety Compliance
- Food preparation
- Housekeeping
- Fast-paced multitasking
- Time Management and reliability
- Organisation & Planning
- Attention to Detail
- Problem Solving
- Conflict Resolution
- Complaint handling
- Adaptability & Flexibility
- Working Independently and within a team
- Relationship building and management
- Excellent Communication Skills
Additional Information
Can provide further references upon request.
Timeline
Recreation Assistant / Café & Reception Attendant
True Ninja Kids Recreation Park
01.2026 - Current
Customer Service Representative
PRVIDR
01.2024 - 01.2026
Educator
Sweetpeas Kindergarten & Long Daycare
01.2022 - 01.2024
Professional Cleaner
Residential & End-of-Lease Cleaning
01.2021 - Current
Housekeeper
Cornwall Motor Lodge
01.2021 - 01.2022
Customer Service Representative
Coles Supermarket
10.2019 - 12.2021
Crew Member / Cashier
McDonald's
08.2016 - 10.2019
Certificate III - Early Childhood Education and Care
TAFE Online
Cranebrook High School