BELLE CHENERY
Pakenham,Australia
Summary
Qualified RTO Administrator with background in student support and track record of fostering positive educational environments. Skilled in providing tailored support services and resolving student concerns effectively. Demonstrated ability to utilise communication and problem-solving skills to enhance student engagement and retention. Alongside proficient use of local student and governemtn systems.
Overview
25
25
years of professional experience
Work History
Student Support Officer
MSA Training and Professional Development
09.2023 - Current
- Developed strong relationships to connect students with relevant support services.
- Collaborated with faculty members to identify at-risk students and develop personalised intervention plans for academic success.
- Evaluated the effectiveness of current student support initiatives through regular assessments, making recommendations for improvements where necessary.
- Enhanced student support services by implementing automated communication methods
- Provided resources to support students in achieving the completion of their qualification
- Organised and hosted open days to showcase MSATPD training services, generating valuable leads creating marketing material and organising distribution.
- Streamlined administrative processes for better efficiency
- Answered phone calls and responded to online inquiries from students, potential students and other external contacts.
- Prepared detailed documents and reports in adherence administrative processes.
- Evaluated student progress regularly, adjusting support strategies as needed to meet individual needs.
- Organised and edited training manuals, multimedia visual aids, and other educational materials.
- Provided ongoing support for trainees even after course completion, fostering continued professional development within the organisation.
- Ensured the integrity of student and qualification records across databases and accredited training systems
- Contributed to organisational development within the organisation by ensuring the integrity and compliance of student and accredited qualification records across student management systems and training databases.
- Conducted workplace-based assessments for students across Melbourne, in alignment with competency standards and industry requirements.
Campus Manager/ Trainer-Assessor /Administrator
MWT Institute
05.2014 - 09.2015
- Established set up at new Campus
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services for the new office.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managing and maintaining day to day operations of Dandenong campus
- Supporting trainers at training locations on and off site
- Providing compliance/ VTG eligibility information and training support for trainers
- Provide mentoring to students one and one and group sessions daily. On campus/ Off-site/ via correspondence
- VETtrak student management - full administrative process
- Reception/Customer service for new prospective students and support for existing.
- Streamlined administrative processes resulting in improved efficiency across multiple departments.
- Managed communication and enrolments with future students, providing accurate information about programs, requirements, and deadlines.
Auspice Training Coordinator
Franklyn Scholar
12.2010 - 05.2014
- Coordinate, liaise and manage auspice clients
- Design and produce curriculum and training plans to suit client needs
- Composed process manuals for Administrators and Trainers
- Managing and supporting local trainers, ensuring training team meets AQTF compliance standards
- VETtrak student management - Full administrative process
- Established extensive customised VETtrak (Student Management System) reports and data
- Exporting reports for government funding allocation
- Generating financial reporting for auspice client accounts
- Optimised cash flow management, ensuring timely payment of invoices and reducing outstanding debts.
- Established strong relationships with key vendors, negotiating terms on the organisation's behalf
- Government database maintenance (Delta)
- Managing travel and accommodation for all staff
- Organised employee events for management
- Established strategic partnerships with external organisations, expanding program reach and impact.
Office Administrator
Kangan Institute of TAFE, Kangan Institute
08.2008 - 08.2010
- Liaise with prospective students/clients for New Enterprise Incentive Scheme program for small business
- Customer Service / Reception
Office Administrator
Defence Health
11.2004 - 06.2006
- Managing customer accounts/ database maintence
- Conduct eligibly checks for new customers.
- Established training to inbound call centre staff to maintain database whilst on call.
- Trained new administrative and call centre staff
Executive Group Secretary
Sabco
01.2004 - 10.2004
- Customer Service/ Reception
- Compiling financial spreadsheet and presentations for client meetings.
- Inventory and stock control maintenance
- Executive diary management
- Organising staff event functions
- Project coordination of television commercial
- Assisting engineering department developing product specifications
Office Administrator
Lesaffre Australia Pacific
01.2002 - 01.2004
- Customer Service
- Processing orders (approximately 50 p/day)
- Invoicing clients
- Daily financial reconciliation
- Cash Handling
- General office duties
Assistant (Casual)
OSHC Holiday program
06.2001 - 01.2002
Childcare Assistant / Cook (Casual/ Part-time)
ABC Child Care
12.2000 - 01.2002
Skills
- Strong task management
- Effective team engagement
- Proficient in organisation techniques
- Cultivating strong partnerships
- Effective communication skills
- Commitment to professional standards
- Academic support
- Enhancing student engagement
Timeline
Student Support Officer
MSA Training and Professional Development
09.2023 - Current
Campus Manager/ Trainer-Assessor /Administrator
MWT Institute
05.2014 - 09.2015
Auspice Training Coordinator
Franklyn Scholar
12.2010 - 05.2014
Office Administrator
Kangan Institute of TAFE, Kangan Institute
08.2008 - 08.2010
Office Administrator
Defence Health
11.2004 - 06.2006
Executive Group Secretary
Sabco
01.2004 - 10.2004
Office Administrator
Lesaffre Australia Pacific
01.2002 - 01.2004
Assistant (Casual)
OSHC Holiday program
06.2001 - 01.2002
Childcare Assistant / Cook (Casual/ Part-time)
ABC Child Care
12.2000 - 01.2002
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