My Mantra - SYSTEMS and RELATIONSHIPS. I am a motivated, friendly and approachable person, proficient at leadership and working within a team with the ability to handle communication and operations in changing environments. I have always had a passion for wildlife and children hence I have completed a Bachelor of Zoology and am enrolled in a Master of Primary Education. I have lived and worked in South Africa in National Parks and travelled to villages and schools coordinating educational programs on conservation and creating connections between people and wildlife. I have a strong work ethic and remarkable ability to connect to and work well with all walks of life.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Personal Assistant
The Range Estates
06.2023 - Current
Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Collaborated in cloud environments such as Google Workspace.
Displayed absolute discretion at handling confidential information.
Identified needs and coordinated plans for travel and out-of-town functions.
Attended meetings, took notes and tracked action items.
Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
Maintained entire family's schedule and organized events.
Coordinated events and functions with attention to detail ensuring successful execution.
Applied effective time management techniques to meet tight deadlines.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Managed time efficiently in order to complete all tasks within deadlines.
Demonstrated respect, friendliness and willingness to help wherever needed.
Cultivated interpersonal skills by building positive relationships with others.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
Maintained appropriate filing of personal and professional documentation.
Served as point of contact between clients and managerial staff.
Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Liaised with key accounts to deliver targeted administrative household support.
Updated spreadsheets and created presentations to support executives and boost team productivity.
Used discretion when handling confidential information.
Facilitated transportation to and from appointments.
Increased efficiency in administrative processes by implementing new organizational systems and tools.
Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Kept detailed track of household and maintenance inventory and schedules.
Completed household tasks by assisting with laundry, light housekeeping and grocery shopping.
Senior Animal Coordinator/Animal Technician
Garvan Institute of Medical Research
01.2020 - 06.2023
Maintaining confidentially and protection of Garvan's research and operational procedures
Supporting ABR team members through active communication standards of the animals
Adhering to Garvan's Animal Ethics Monitoring Standards
Adhering to strict monitoring, welfare and husbandry procedures, checklists and ethical standards for the care of animals
Reporting and Administrative responsibilities such as animal dispatch animal arrivals, data entry regarding breeding, welfare protocol requirements
Monitoring animals and diligently reporting health or behavioral abnormalities to more senior animal care staff
Monitoring and refilling water and feed as per instructions and protocol requirements
Weighing and administering medication to animals when requested by senior ABR/BTF staff and/or researchers by following instructions for the dilutions of drugs and chemicals
Carrying out basic manipulation techniques under supervision of senior trained staff, such as injections, bleeding techniques, euthanasia, post mortems, administration of anesthesia and minor surgery
Routine use and maintenance of anesthetic machine, tail tattooing machine, balance, animal change station/biosafety cabinet, computer station and associated IT equipment.
Performed complex mechanical alignments and equipment calibration to meet quality standards.
Trained new technicians on standard operating procedures, ensuring consistency across the team.
Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Mentored junior technicians in maintenance, repair, and reporting duties.
Collaborated with cross-functional teams to ensure timely completion of complex projects.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Proven ability to learn quickly and adapt to new situations.
Applied effective time management techniques to meet tight deadlines.
Entered data, generated reports, and produced tracking documents.
Nursery Hand
Arborglen Flower Power Wholesale Nursery
01.2018 - 12.2020
Invasive species knowledge
Experience in cultivation and propagation of a large variety of plants including those of native species and drought-resistant plants
Familiar with sustainable forestry techniques
Performing arduous labour in varying weather conditions that of extreme harsh heat and torrential rain
Coordinating and directing displays and educational tours for significant numbers of school groups to showcase different plants in full bloom through changing seasons
Ensuring all displayed gardens are kept tidy, presentable and maintained to the highest standards expected by the company at all times
Analyzation of plants to identify nutrient deficiencies and disease infested plants then further determine best measures to remedy the problems
Filling orders and packing plants for shipping, working efficiently in a team to provide exceptional customer service
Stabilizing flood issues with French drainage and other water removing strategies
Landscape management and construction.
Advised customers on appropriate native plants for their gardens, promoting sustainable landscaping practices within the community.
Assisted with operating tractors and forklifts to transport plants and soil and perform grading.
Maximized water conservation, checking sprinkler spray angles and testing digital controller performance.
Identified plant diseases and researched methods for mitigation.
Managed greenhouse climate controls to create optimal growing environments for different plant species.
Cultivated soil and added fertilizer, compost, and amendments.
Assisted with maintenance and installation of irrigation equipment.
Evaluate harvesting conditions and identify obstacles.
Coordinated deliveries efficiently ensuring timely transport of plants to clients without compromising quality.
Managed wide variety of plants, from seedlings to mature specimens, keeping soils and planting beds healthy and conducive for growth.
Unloaded plants and nursery items from delivery trucks.
Promoted effective communication within the team, ensuring smooth daily operations in the nursery.
Volunteer
Irukandji Shark and Ray Centre
01.2016 - 01.2017
Meet, greet and farewell guests
Prioritize and comply with welfare charter to ensure highest standards of animal welfare is maintained
Prepare both safety and educational talks to large groups of guests
Prepare food and specialized diets based on individual species needs of a great range of marine animals
Keep detailed records of behavior, eating habits, births/deaths and other relevant events
Liaise between customer and management to ensure smooth operations daily
Prepare, organize and maintain underwater experience gear such as wetsuits, rockpool shoes and feeding sticks
Assisting with marketing initiatives such as targeted customer promotions and value add packages
Create conditioning plans for selected species
Gained knowledge on breeding, restraint and handling, anatomy and physiology.
Participated in volunteer orientations and training sessions to learn about organizational changes and mission updates.
Maintained clean, neat, and operational facilities to serve program needs.
Communicated with staff members to stay informed about volunteer opportunities and events.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Assisted with special events and programs.
Front Receptionist - Part Time
Port Stephens Council, Soldiers Point Holiday Park
01.2014 - 01.2017
Operation of Reservation Management System (RMS & Newbook) and relevant online reservation systems
This includes yield management and creation of housekeeping schedules
Meet, greet and farewell guests and collect feedback
Conducting pre-arrival room checks, and logging maintenance issues
Assisting in creating and undertaking activities for groups and guests including movie nights, third party offsite activities (sandboarding, whale watching, sand-dune tours, winery tours)
Conducting scheduled asset maintenance checks, recording and reporting items for actions
Recording and reporting WHS issues and incidents.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Entered and updated sensitive customer information during check-ins and room changes.
Completed data entry and filing to keep records updated for easy retrieval.
Confirmed important personal and payment information for compliance with security and payment card industry standards.
Managed high call volumes with professionalism, resulting in improved client relations.
Organized, maintained and updated information in computer databases.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Collaborated with team members to maintain optimal office functionality and workflow.
Resolved guest complaints professionally, leading to increased client satisfaction rates.
Assisted in maintaining a clean and organized reception area, providing a welcoming atmosphere for guests.
International Conservationist
ISV
10.2015 - 12.2015
Assisting in Conservation projects such as game park management and wildlife monitoring
Sustainable development and education projects and wildlife surveys and data collection
Animal tracking and identification of poaching traps
Sourcing effective networks and strategic alliances
Working within itemized budgets down to line items
Humanitarian projects - social community development
Bush and land regeneration efforts
Educational presentations on wildlife conservation in schools and villages
Assisting at wildlife rehabilitation centres
Input of taxa data and creation of statistical analysis charts
Building and installing sustainable farming units in villages
Animal rehabilitation and reintroduction
Game tracking and capture
Bush rehabilitation
Team building
Restoring homes, schools and roads
Processing camera traps
Rubbish removal
Fire Control
Bush clearing.
Collaborated with interdisciplinary teams to develop comprehensive wildlife management plans for diverse ecosystems.
Gathered data from GIS applications and databases to optimize land use plans.
Consulted with land users about current problems, proposed plans and optimal conservation strategies.
Assisted landowners in developing sustainable land management plans that balanced economic interests with ecological preservation goals.
Gathered information and developed drawings using map creation and analytical software.
Oversaw biodiesel/biofuels prototyping or development projects.
Cultivated interpersonal skills by building positive relationships with others.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Assistant Events Coordinator
Horizons, the 19th Hole
05.2012 - 01.2014
Liaise between customer and management to ensure the highest quality of guest experience possible
Prioritize and comply with welfare charter to ensure highest standards of animal welfare is maintained
Coordinating and managing events including conducting risk management assessments, traffic control, catering, seating and client liaison
Administrative procedures and discuss progress
Securing services of service providers and trades to ensure quality control and safe operations of the property
Meet and greet guests and collect customer feedback
Selecting menus that meet the budgetary requirements
Coordinate décor design and special effects.
Provided administrative support to the Events Coordinator through scheduling meetings, maintaining calendars, or updating contact lists as needed.
Utilized social media to promote events and increase attendance.
Managed registration processes, providing excellent customer service to attendees and enhancing their overall experience.
Assisted in post-event debriefs with detailed reports on successes, challenges, and key learnings for ongoing improvement in future events.
Ensured compliance with safety regulations, creating a secure environment for guests and staff at all events.
Maintained accurate records of event-related details such as contacts, invoices, or schedules in a centralized database system.
Developed creative themes for events and created related activities to engage attendees.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Work Placement
The Australian Reptile Park
01.2011 - 02.2011
Observe and interact with species of Mammals, Reptiles & Birds ensuring of adequate care, respect, exercise and attention
Prioritize and comply with welfare charter to ensure highest standards of animal welfare is maintained
Assist in Tasmanian Devil conservation management
Build and repair environments making them as close to natural habitat as possible as well as clean and maintain enclosures
Prepare appropriate diets for all species and adhere to feeding schedules
Handle species of Mammal', Reptiles & Birds to allow public to encounter up-close-and-personal interactions
Formal educational presentations and impromptu conversation
Assist in keeping detailed records of behavior, eating habits, births/deaths and other relevant events
Gained knowledge on breeding, restraint and handling, anatomy and physiology.
Front Receptionist
Health, Beauty Within
02.2011 - 08.2012
Liaise between customer and management to ensure smooth operations daily
Meet, greet and farewell guests
Management of bookings and updating of inventory
Build and maintain strong customer relationship through regular meetings and communications
Cashiering and end of day banking processes and reporting of occupancy, cash transactions and ancillary income
Assisting with marketing initiatives such as targeted customer promotions and value add packages
Hire, Train and supervise students and support staff
Preparing and distributing event reviews.
Processed incoming mail and packages efficiently, ensuring timely distribution to appropriate recipients.
Collaborated with team members to maintain optimal office functionality and workflow.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Managed office supply inventory effectively by ordering necessary items in a timely manner.
Helped office staff prepare reports and presentations for internal or client-related use.
Collected and distributed messages to team members and managers to support open communication and high customer service.
Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Confirmed appointments, communicated with clients, and updated client records.
Resolved customer problems and complaints.
Work Placement
Oakvale Farm & Fauna World
09.2010 - 10.2010
Creation of varying enrichment activities designed to ensure Mammals, Birds and Reptiles are kept active and interested
Prioritize and comply with welfare charter to ensure highest standards of animal welfare is maintained
Observe animals for any sign of distress or ill health
Educational talks with guests and demonstrations with live animals such as Koalas, Kangaroos, Dingo's, Snakes and many more other species
Animal enclosure construction and maintenance
Ensuring all enclosures and public areas were kept tidy and presentable
Ensuring the safety of all persons, those of staff and the public of interest was of the highest priority at all times.
Education
Masters - Primary Education
University of New England
Armidale, NSW
12.2027
Bachelor of Zoology -
University of New England
Armidale, NSW
01.2019
Higher School Certificate -
St Philips Christian College
Port Stephens
01.2012
CERT III - Animal Care
Tighes Hill TAFE
Newcastle, NSW
01.2011
Skills
Animal care expertise
Excellent interpersonal and organizational skills
Fire Safety Training
Building Positive Rapport
Gun Safety Training
Operations Support
Tech Savvy
4WD experience
Problem solving/attention to detail
Reliable, patient & trustworthy
Comply with WHS policies
Verbal / written communication
Email
RMS & Newbook
Ms Word
Advanced MS Office Suite
FileMaker Pro
ANOVA Statistical Analysis Software
Graphic & Writing Skills
Web & Social Skills
STUART - Medical Research data program
Certification
Current Class C NSW Driver's License, zero driving infringements
NSW Firearms License, A, B
NSW Working with Children Check, 2024
First Aid Certificate, expected to complete in 2024
Responsible Service of Alcohol Certificate, True
Responsible Service of Gambling Certificate, True
PADI Open & Deep Diver License
References
Tom Lane, The Range Estates | Director | 0419 481 292 | tom@6lanes.com.au
Jane Kirshner, Australian BioResources Facility | Supervisor | 9295 8570 | J.kirschner@garvan.org.au