Belma Hukara
Chipping Norton
Summary
Administrative professional with strong organizational skills and focus on efficient office management. Known for fostering team collaboration and adapting to changing needs to achieve results. Expertise in project coordination, scheduling, and maintaining accurate records. Reliable and results-oriented with proactive approach to problem-solving and process improvement.
Overview
8
8
years of professional experience
Work History
Administration Officer
Skycon Air
02.2022 - 01.2025
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Aided colleagues and customers through regular communication and assistance.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Managed incoming calls and emails from customers.
Customer Service Supervisor
Swissport
08.2019 - 12.2021
- Resolved customer complaints by implementing immediate solutions.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conducted regular quality assurance checks on team interactions with customers, ensuring adherence to company standards.
- Completed bi-weekly payroll for 50 + employees.
- Conducted performance reviews to promote professional growth within team.
- Facilitated knowledge-sharing sessions for team members to enhance skills.
Bank Teller
NAB
03.2017 - 08.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
Workforce Essentials
Charles Sturt University
Sydney, NSW11-2019
Liverpool Girls High School
Liverpool, NSW12-2016
Skills
- Administrative support
- Office management
- Customer relations
- Payroll and budgeting
- Document preparation
- Relationship building
- Scheduling expertise
- Customer service
Timeline
Administration Officer
Skycon Air
02.2022 - 01.2025
Customer Service Supervisor
Swissport
08.2019 - 12.2021
Bank Teller
NAB
03.2017 - 08.2019
Workforce Essentials
Charles Sturt University
Liverpool Girls High School
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