Belson Karunahalu-pedige
Summary
Diligent and performance-driven professional with broad experience and a proven track record in overseeing field operations, ensuring team safety, and delivering successful telecommunication projects. Skilled in managing project-specific operations, providing technical guidance, developing procedures, investigating issues, constructing civil structures, and implementing health and safety protocols on-site. Strong ability to research, identify, and evaluate the latest telecommunications technology to maximize organizational benefits and achieve corporate objectives. Capable of multitasking across regions and projects, consistently providing strong leadership to the project team for desired outcomes. Exceptional interpersonal skills and collaborative nature foster genuine relationships with clients and stakeholders.
Overview
30
30
years of professional experience
Work History
Managing Director
ATM Telecommunication Services Pty Ltd
01.2013 - Current
- Provide strategic leadership to a team of 35+ members comprising the civil crew, hauling crew, ACM removal crews, and technical crew for managing and coordinating multiple NBN / Telecommunication projects simultaneously
- Strongly contributed to achieving a milestone of thecompany’s $4M turnover from 2016 – 2019 with strong project management and technical skills
- Design project proposals, schedules, cost estimates, and construction specifications as per project requirement
- Provide on-site management and quality control to ensure projects meet time and budget requirements and are built per the contract documents
- Ensure compliance with all safety standards, design specifications, and any other requirements in adherence to regulations
Professional Carpet Cleaner
Self Employed
10.2022 - 01.2025
- Increased repeat business by building strong relationships with clients through excellent communication and follow-up practices.
- Nurtured long-term relationships with residential clients by offering flexible scheduling options around their specific needs.
- Maintained a clean and organized work environment, ensuring the safety of both team members and clients during service appointments.
- Addressed client concerns promptly and professionally, resolving issues efficiently while maintaining a positive company reputation.
- Enhanced customer satisfaction by providing thorough carpet cleaning services tailored to individual client needs.
- Reduced customer complaints with meticulous attention to detail and adherence to high-quality standards.
Business Owner
Computer Medic On Call
01.2008 - 01.2013
- Provided computer and network equipment repair and maintenance services to clients and ensure resolution of their concerns promptly and within the prescribed budget
- Built great rapport with all clients to grow a relationship and generate business
- Thoroughly communicated with clients to answer questions and explain technical information with ease
Network Services – Security Management Center
Telstra
01.1999 - 01.2008
- Actively involved in providing day-to-day network-related services including equipment installation, maintenance, network optimisation, network policies
- Contributed to implementation of security policies including fine-tuning, identification of security loops, creation and editing for various security tools as per organisation policies and needs
- Suggested improvements in the network operations to make the system foolproof; monitoring the equipment functioning and carrying out performance tuning
Freelancer
01.1995 - 12.1999
Education
Bachelor - Electrical/Electronics in Computer Systems Engineering
Swinburne University of Technology
01.1998
Diploma - Telecommunications
Royal Melbourne Institute of Technology
01.1998
Associate Diploma - Electronics
Royal Melbourne Institute of Technology
01.1993
Skills
- Field Operations Supervision
- Project Management
- Team Leadership
- Occupational Health Expertise
- Effective Leadership
- Analytical Decision Making
- Effective Communication
- Customer Engagement
- Staff management and Team collaboration
- Client Relationship Management
Affiliations
- Australian Institute of Engineers
- Association of Professionals, Engineers & Managers Australia
Training
Telstra Internal Training
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Languages
sinhala
Full Professional
Timeline
Professional Carpet Cleaner
Self Employed
10.2022 - 01.2025
Managing Director
ATM Telecommunication Services Pty Ltd
01.2013 - Current
Business Owner
Computer Medic On Call
01.2008 - 01.2013
Network Services – Security Management Center
Telstra
01.1999 - 01.2008
Freelancer
01.1995 - 12.1999
Associate Diploma - Electronics
Royal Melbourne Institute of Technology
Bachelor - Electrical/Electronics in Computer Systems Engineering
Swinburne University of Technology
Diploma - Telecommunications
Royal Melbourne Institute of Technology
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