BEMNET YIRGALEM
Dubai,United Arab Emirates
Summary
Customer service-oriented Head Waitress with a proven track record of delivering exceptional dining experiences. Skilled in training and supervising staff to maintain high service standards. Proficient in food safety protocols and adept at handling cash transactions. Known for resolving customer inquiries and complaints efficiently, ensuring high customer satisfaction levels.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Head Waitress
Al Bander Rotana
12.2021 - Current
- Deliver exceptional customer service to ensure a memorable dining experience for all guests
- Train and supervise junior waitstaff, maintaining high service standards and consistency
- Address customer inquiries, special requests, and complaints professionally and efficiently
- Oversee table settings, cleanliness, and the overall ambiance of the restaurant
- Assist with inventory management and order supplies to ensure smooth restaurant operations
- Collaborate with kitchen staff to ensure timely and accurate food delivery and presentation
- Resolved customer complaints quickly and efficiently to boost customer satisfaction
Waitress/Cashier
The Club Addis
02.2021 - 11.2021
- Took and served customer orders promptly, ensuring accuracy and attention to detail
- Managed payment processing and operated the cash register efficiently
- Maintained a welcoming and professional demeanor towards guests at all times
- Assisted in training new hires to align with restaurant policies and customer service standards
Customer Service Representative (Air Ticket and Reservation Agent)
The Club Addis
01.2019 - 01.2020
- Assisted customers with flight bookings, cancellations, and other travel arrangements
- Provided high-quality customer support through both phone and in-person inquiries, ensuring customer satisfaction
- Ensured accurate ticketing and documentation to facilitate seamless travel experiences
Front Desk Receptionist
School of American
01.2016 - 01.2017
- Welcomed and assisted students, staff, and visitors with a friendly and professional approach
- Managed appointments, calls, and administrative tasks to ensure efficient front desk operations
- Maintained organized records and contributed to smooth day-to-day operations
Education
Diploma - Foundation in Travel and Tourism With Galileo
Nationalez Avation college
Skills
- Leadership and Team Management
- Customer Service Excellence
- Operational Efficiency
- Conflict Resolution
- Time Management
- Menu Knowledge and Food & Beverage Service
- Health and Safety Standards
- Effective Communication
- Upselling and Sales Techniques
- Multitasking in High-Pressure Environments
- Point of Sale (POS) System Proficiency
- Problem-Solving and Critical Thinking
Certification
- Basic Food Hygiene
- Basic Wine Knowledge Course
Timeline
Head Waitress
Al Bander Rotana
12.2021 - Current
Waitress/Cashier
The Club Addis
02.2021 - 11.2021
Customer Service Representative (Air Ticket and Reservation Agent)
The Club Addis
01.2019 - 01.2020
Front Desk Receptionist
School of American
01.2016 - 01.2017
Diploma - Foundation in Travel and Tourism With Galileo
Nationalez Avation college
Similar Profiles
MERCY MZEEMERCY MZEE
SALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANASALES EXECUTIVE (Corporate & MICE) at AL BANDAR ROTANA & AL BANDAR ARJAAN BY ROTANA
NITISH KUMARNITISH KUMAR
Bar waiter at The Cove Rotana - Ras al-Khaimah, UAEBar waiter at The Cove Rotana - Ras al-Khaimah, UAE
NGANGSHIJANG JAMIRNGANGSHIJANG JAMIR
Commi 1 at Al Jaddaf RotanaCommi 1 at Al Jaddaf Rotana