Ben
Wyongah,NSW
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Wyong Golf Club
Wyong
2022.02 - 2023.11
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Optimized profits by controlling food, beverage and labor costs.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Coached staff on strategies to enhance performance and improve customer relations.
Correctional Officer
CTC Parklea Correctional Centre
2021.01 - 2021.11
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Inspected cells and conducted random searches of common areas.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
Restaurant Manager
All About Taste
Wyong
2020.02 - 2021.01
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Assistant Bar Manager
General Roberts Hotel
New Lambton
2015.10 - 2019.12
- Collaborated with management team on ways to improve efficiency of bar operations.
- Trained 20+ staff members to enhance customer service and increase profits.
- Assisted with developing marketing strategies to promote bar services within the community.
- Performed regular maintenance on equipment such as blenders, ice machines, glassware.
- Restocked beer and liquor regularly and after special events.
- Poured wine, beer and cocktails for patrons.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
Bartender
Nelson Bay Golf Club
Nelson Bay
2012.09 - 2014.10
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
Assistant Manager
Anna Bay Tavern
Anna Bay
2009.04 - 2012.08
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assistant Manager/Bar Manager
Hogs Breath Nelson Bay
Nelson Bay
2006.11 - 2009.03
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained up-to-date knowledge of company products and services.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Delegated daily tasks to team members to optimize group productivity.
- Ensured compliance with safety regulations and company policies.
Education
Year 10 Cert. -
St Josephs
Aberdeen, NSWSkills
- Staff Management
- Restaurant Operations Management
- Menu Development
- Recruitment
- Customer Engagement
- Proven Sales Record
- Conflict Resolution Techniques
- Labor and Food Cost Control
- Full Service Restaurant Background
Certification
- Cert III Commercial Cookery
- Cert IV in Leadership and Management
- First Aid
- RSA and RCG
Affiliations
- Fishing
- Reading
- Camping
References
References available upon request.
Timeline
Restaurant Manager
Wyong Golf Club
2022.02 - 2023.11
Correctional Officer
CTC Parklea Correctional Centre
2021.01 - 2021.11
Restaurant Manager
All About Taste
2020.02 - 2021.01
Assistant Bar Manager
General Roberts Hotel
2015.10 - 2019.12
Bartender
Nelson Bay Golf Club
2012.09 - 2014.10
Assistant Manager
Anna Bay Tavern
2009.04 - 2012.08
Assistant Manager/Bar Manager
Hogs Breath Nelson Bay
2006.11 - 2009.03
Year 10 Cert. -
St Josephs
- Cert III Commercial Cookery
- Cert IV in Leadership and Management
- First Aid
- RSA and RCG
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