Summary
Overview
Work History
Education
Skills
Communication Skills
Leadership Experience
Certification
Timeline
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Ben Allan

Ben Allan

Murrumbateman,NSW

Summary

I am applying for the position of Headworks Officer on the Network Operations team.

I have worked in the plumbing and construction industry for nearly 25 years. With the past 10 years here at Icon Water. I have significant knowledge and experience in all areas of water and sewerage networks and operations.

Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.

Experienced with leadership and strategic planning in high-stakes environments. Utilizes strong problem-solving and decision-making skills to drive operational success. Track record of effective team leadership and conflict resolution, ensuring mission objectives are met.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Network Maintenance Supervisor, Reactive South

Icon Water
03.2025 - 05.2025
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Field workers and scheduled shifts crews.
  • Supervised a team , providing guidance on complex repair tasks and fostering professional development opportunities.

Technical Officer, Planed Minor, Major Works

Icon Water
09.2024 - 11.2024
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved department efficiency by streamlining and implementing policies and processes.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • this is a role that I have acted in a number of times in the past

Technical Servise Contract Officer - Restorations

Icon Water
11.2023 - 05.2024
  • Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • This is a role that I have been asked to act in many times in the past

Headworks Officer

Icon Water
11.2023 - 05.2024
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
  • Fostered culture of continuous improvement, encouraging innovation and adoption of best practices

Network Maintenance Supervisor, Planed Works North

Icon Water
10.2020 - 01.2021
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
  • Supervised Field workers and scheduled shifts.
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.

Network Maintenance Supervisor, Reactive North

Icon Water
01.2023 - 02.2023
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Supervised Field workers and scheduled shift Crews
  • Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
  • Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
  • Conducted regular performance evaluations of maintenance staff to identify strengths, areas for improvement, and opportunities for growth within the organization.

Water Industry Officer

Icon Water
01.2012 - Current
  • Company Overview: I have worked in the plumbing and construction industry for nearly 25 years
  • With the past 10 years here at Icon Water
  • I have significant knowledge and experience in all areas of water and sewerage networks and operations
  • I have worked in the plumbing and construction industry for nearly 25 years
  • With the past 10 years here at Icon Water
  • I have significant knowledge and experience in all areas of water and sewerage networks and operations
  • Mentored junior staff members, helping them develop their skills and advance in their careers.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.

Director

Murrumbateman Plumbing and Construction
01.2005 - 01.2012
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.

2IC

Galdtill Plumbing
01.2000 - 01.2005
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Confined space -

01.2024

Working at Heights -

01.2024

Boat Exemption 38 -

01.2024

Dam Safety Surveillance -

01.2023

Crystalline Silica -

01.2023

Traffic Management Yellow -

01.2022

Chlorine Training -

01.2021

Inspect And Report On Embankment And Concrete Dam - Dam Safety

Water Traing Australia
Torrumbarry, VIC
07-2023

Certificate IV - Frontline Management

Canberra Institute of Tech
Canberra, ACT
11-2021

Diploma - Building & Construction

Canberra Training Institute
Canberra, ACT
01-2013

Certificate IV - Plumbing, Drainage & Gasfitting

Canberra Institute of Tech
Canberra, ACT
11-2006

College -

Daramalan College
Canberra, ACT
11-2001

Skills

  • Strong communication skills
  • Punctual
  • Hardworking
  • Reliable
  • Trustworthy
  • Honest
  • Team player
  • Innovation and creativity
  • Report writing

Communication Skills

I have strong verbal and written communication skills and am comfortable speaking with all stakeholders, from customers I meet in the field to team members, supervisors, team leaders, and upper-level management. I am able to differentiate my communication style to suit the audience I am addressing, including when speaking to customers with English as a second language.

Leadership Experience

I have developed my leadership skills while working for Icon Water, particularly since completing the Cert IV in Frontline Management. I have successfully undertaken team leader roles and responsibilities during staff absences and have proven capable.

Certification

  • Working at Heights - 2017
  • Mobile Hiab Operations - 2017
  • Working With Vulnerable People - 2025
  • Excavation Support Shoring Training - 2024
  • Heavy Rigid License - 2024
  • Senior First Aid - 2024
  • Confined Space - 2024
  • Working at Heights - 2024
  • Crystalline Silica - 2023
  • Traffic Management (Yellow) - 2022
  • Chlorine Training - 2021
  • Asbestos Awareness - 2019
  • Lock out Tag out - 2019
  • Gas Detector - 2018
  • Safe to Start -2018
  • Working at Heights - 2017
  • Mobile Hiab Operations - 2017


Timeline

Network Maintenance Supervisor, Reactive South

Icon Water
03.2025 - 05.2025

Technical Officer, Planed Minor, Major Works

Icon Water
09.2024 - 11.2024

Technical Servise Contract Officer - Restorations

Icon Water
11.2023 - 05.2024

Headworks Officer

Icon Water
11.2023 - 05.2024

Network Maintenance Supervisor, Reactive North

Icon Water
01.2023 - 02.2023

Network Maintenance Supervisor, Planed Works North

Icon Water
10.2020 - 01.2021

Water Industry Officer

Icon Water
01.2012 - Current

Director

Murrumbateman Plumbing and Construction
01.2005 - 01.2012

2IC

Galdtill Plumbing
01.2000 - 01.2005

Working at Heights -

Boat Exemption 38 -

Dam Safety Surveillance -

Crystalline Silica -

Traffic Management Yellow -

Chlorine Training -

Confined space -

Inspect And Report On Embankment And Concrete Dam - Dam Safety

Water Traing Australia

Certificate IV - Frontline Management

Canberra Institute of Tech

Diploma - Building & Construction

Canberra Training Institute

Certificate IV - Plumbing, Drainage & Gasfitting

Canberra Institute of Tech

College -

Daramalan College
Ben Allan