Ben Allen
Yamanto,Qld
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
14
14
years of professional experience
Work History
Operations Manager
Multiform Benchtops
Carole Park
10.2022 - Current
- Managed running of production and distribution of product.
- Drafting and overseeing organisational change.
- Directing and supporting staff in high-pressure environments.
- Evaluating and improving processes.
- Ensuring operational ventures make deadlines and meet budgets.
- Collaborating with stakeholders, board of directors and other businesses.
- Communicating with co-workers and upper management to ensure all systems are working correctly.
- Developing operational procedures.
- Looking after all project and operational ventures to ensure they hit their targets.
- Monitoring health and safety procedures.
Service Account Manager
Alsco
Salisbury
03.2021 - 07.2022
- Managed teams of 6 delivery drivers, there routes, customers and installation of new customers to driver's routes.
- Knowledge of Alsco owned program ABLE
- Achieving quarterly KPI's within time frames (3 months).
- Visited customers as part of KPI's to better understand changing requirements
- Knowledge of Excel, Word, Outlook, Microsoft Teams
- Completing upwards of 50 emails per day
- Varying difficulties and length depending on cu9stomer requirements
- Understanding of middle management and upper management concerning logistics and development of new routes based on business requirements.
Service Delivery Supervisor
Alsco
Salisbury
01.2018 - 03.2021
- Responsible for dock maintenance and fleet maintenance
- Training of new drivers and supervisors
- Performed in team environments of 3 Supervisors to complete urgent tasks i.e Route jumping, late deliveries, urgent deliveries.
- Performed in teams of 26 drivers in Brisbane and Gold Coast to assist in loading, unloading of vehicles, route maintenance and construction of new routes across Greater Brisbane
- Covering sick/injured staff of up to 26 routes across Brisbane/Toowoomba/Sunshine Coast and Gold Cost.
- Established communications with Account Managers on route changes to improve flow of deliveries
- Assisted Account Managers on installing new customers, product and equipment.
Operator of MR
Alsco
Salisbury
06.2017 - 03.2018
- Licensed truck
- 50 + deliveries daily single and multi drop.
- Intimate knowledge of Greater Brisbane.
- Maintained personal fleet vehicle (servicing etc).
- Excellent communication to customers regarding stock, change of delivery days and changing requirements.
MiniMovers Operator, •Heavy Crew Trainer
Mini Movers
Rocklea
03.2015 - 03.2017
- For Pianos and other specialty items
- Operator of MR truck and pie cart as needed
- Able to finish allocated tasks within specified time
- Running crews upwards of 6 people and multiple trucks to ensure work is completed in timely manner.
- Working within company guidelines to explain billing procedures and logistics
- Completing all required paperwork including WH&S in clear and timely manner.
- Received awards and acknowledgments from customers and colleagues for consistently completing allocated tasks effectively and in timely manner.
- Consistently meeting KPIs and performance goals.
Surveyor, Party Leader
Axis Surveys
Acacia Ridge
01.2012 - 03.2014
- Responsible for directing field teams.
- Dealt with clients daily.
- Maintained Equipment.
- Presentation of neat field information.
- Collected data relevant for town planning.
- Located monuments and natural geographical features to report on legal boundaries using metes-and-bounds method.
Surveyors Assistant, Party Leader
JCA Land Consultants
Victoria
01.2010 - 01.2012
- Title Re-establishment surveys under supervision of Michael Hipfel L.S
- Pegging of subdivisions, house set outs, multi-unit set outs
- Feature surveys (residential and engineering)
- Plan checking and maintaining equipment.
Education
Certificate 3 & 4, Commercial Cookery. Certificate 1 & 2, Hospitality. - Cooking
Victorian Certificate of Education - Cookery
12.2007
Skills
- Ability to work under pressure
- Superb Time Management Skills
- Works well in teams
- Fast and eager learner
- Exceptional computer and literacy skills
- Excellent verbal and written communication skills
- Customer Relationship Management
- Maintaining Compliance
- Schedule Oversight
- Microsoft Office Suite Expertise
- Management
- Leadership
Timeline
Operations Manager - Multiform Benchtops
10.2022 - Current
Service Account Manager - Alsco
03.2021 - 07.2022
Service Delivery Supervisor - Alsco
01.2018 - 03.2021
Operator of MR - Alsco
06.2017 - 03.2018
MiniMovers Operator, •Heavy Crew Trainer - Mini Movers
03.2015 - 03.2017
Surveyor, Party Leader - Axis Surveys
01.2012 - 03.2014
Surveyors Assistant, Party Leader - JCA Land Consultants
01.2010 - 01.2012
William Angliss - Certificate 3 & 4, Commercial Cookery.
Certificate 1 & 2, Hospitality., Cooking
Mt Lilydale Mercy College - Victorian Certificate of Education, Cookery