Ben Allen
Yamanto,Qld
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Friendly administrative professional offering excellent client engagement and telephone etiquette skills. A dependable Scheduling Coordinator promoting efficiency in shift staffing, making travel arrangements and handling employee timekeeping.
Overview
14
14
years of professional experience
Work History
Operations Manager
Multiform Benchtops
10.2022 - Current
- Managed running of production and distribution of product.
- Drafting and overseeing organisational change.
- Directing and supporting staff in high-pressure environments.
- Evaluating and improving processes.
- Ensuring operational ventures make deadlines and meet budgets.
- Collaborating with stakeholders, board of directors and other businesses.
- Communicating with co-workers and upper management to ensure all systems are working correctly.
- Developing operational procedures.
- Looking after all project and operational ventures to ensure they hit their targets.
- Monitoring health and safety procedures.
Service Account Manager
Alsco
03.2021 - 07.2022
- Managed teams of 6 delivery drivers, there routes, customers and installation of new customers to driver's routes.
- Knowledge of Alsco owned program ABLE
- Achieving quarterly KPI's within time frames (3 months).
- Visited customers as part of KPI's to better understand changing requirements
- Knowledge of Excel, Word, Outlook, Microsoft Teams
- Completing upwards of 50 emails per day
- Varying difficulties and length depending on cu9stomer requirements
- Understanding of middle management and upper management concerning logistics and development of new routes based on business requirements.
Service Delivery Supervisor
Alsco
01.2018 - 03.2021
- Responsible for dock maintenance and fleet maintenance
- Training of new drivers and supervisors
- Performed in team environments of 3 Supervisors to complete urgent tasks i.e Route jumping, late deliveries, urgent deliveries.
- Performed in teams of 26 drivers in Brisbane and Gold Coast to assist in loading, unloading of vehicles, route maintenance and construction of new routes across Greater Brisbane
- Covering sick/injured staff of up to 26 routes across Brisbane/Toowoomba/Sunshine Coast and Gold Cost.
- Established communications with Account Managers on route changes to improve flow of deliveries
- Assisted Account Managers on installing new customers, product and equipment.
Operator of MR
Alsco
06.2017 - 03.2018
- Licensed truck
- 50 + deliveries daily single and multi drop.
- Intimate knowledge of Greater Brisbane.
- Maintained personal fleet vehicle (servicing etc).
- Excellent communication to customers regarding stock, change of delivery days and changing requirements.
MiniMovers Operator, •Heavy Crew Trainer
Mini Movers
03.2015 - 03.2017
- For Pianos and other specialty items
- Operator of MR truck and pie cart as needed
- Able to finish allocated tasks within specified time
- Running crews upwards of 6 people and multiple trucks to ensure work is completed in timely manner.
- Working within company guidelines to explain billing procedures and logistics
- Completing all required paperwork including WH&S in clear and timely manner.
- Received awards and acknowledgments from customers and colleagues for consistently completing allocated tasks effectively and in timely manner.
- Consistently meeting KPIs and performance goals.
Surveyor, Party Leader
Axis Surveys
01.2012 - 03.2014
- Responsible for directing field teams.
- Dealt with clients daily.
- Maintained Equipment.
- Presentation of neat field information.
- Collected data relevant for town planning.
- Located monuments and natural geographical features to report on legal boundaries using metes-and-bounds method.
Surveyors Assistant, Party Leader
JCA Land Consultants
01.2010 - 01.2012
- Title Re-establishment surveys under supervision of Michael Hipfel L.S
- Pegging of subdivisions, house set outs, multi-unit set outs
- Feature surveys (residential and engineering)
- Plan checking and maintaining equipment.
Education
Certificate 3 & 4, Commercial Cookery. Certificate 1 & 2, Hospitality. - Cooking
Victorian Certificate of Education - Cookery
12.2007
Skills
- Ability to work under pressure
- Superb Time Management Skills
- Works well in teams
- Fast and eager learner
- Exceptional computer and literacy skills
- Excellent verbal and written communication skills
- Customer Relationship Management
- Maintaining Compliance
- Schedule Oversight
- Microsoft Office Suite Expertise
- Management
- Leadership
Timeline
Operations Manager - Multiform Benchtops
10.2022 - Current
Service Account Manager - Alsco
03.2021 - 07.2022
Service Delivery Supervisor - Alsco
01.2018 - 03.2021
Operator of MR - Alsco
06.2017 - 03.2018
MiniMovers Operator, •Heavy Crew Trainer - Mini Movers
03.2015 - 03.2017
Surveyor, Party Leader - Axis Surveys
01.2012 - 03.2014
Surveyors Assistant, Party Leader - JCA Land Consultants
01.2010 - 01.2012
William Angliss - Certificate 3 & 4, Commercial Cookery.
Certificate 1 & 2, Hospitality., Cooking
Mt Lilydale Mercy College - Victorian Certificate of Education, Cookery
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