Ben Ashton
Summary
Proactive Hospitality/Utility All Rounder with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations; specifically within housekeeping, kitchen hand, service attendance and maintenance roles. Successful record of exceeding targets, controlling inventory and motivating team members to boost productivity.
Overview
15
15
years of professional experience
Work History
Housekeeper
Wave Rock Caravan Park & Resort
09.2023 - 01.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers (30-40 rooms per day).
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
Roadhouse Attendant
Liberty Fuels
09.2023 - 01.2024
- Handling both front counter and short order cooking on my own during busy periods (over 100 customers per shift).
- Ensured timely fuel dispensing, resulting in reduced waiting times for customers.
- Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
- Improved overall facility cleanliness with meticulous attention to detail in daily maintenance tasks.
- Prepared fresh food items quickly while adhering to high-quality standards for presentation and taste consistency.
- Maintained proper food handling procedures, ensuring compliance with health codes and regulations.
Kitchen Hand
Wave Rock Hotel
09.2023 - 01.2024
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Cafe Worker
Wildflower Cafe
09.2023 - 01.2024
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Prepared fresh Barista style coffee - flat whites, cappuccinos, lattes, mochas etc.
Team Leader
AAA GARDEN SERVICES
05.2023 - 08.2023
- Carrying out all aspects of general garden maintenance to a high standard
- Team leader responsible for quality of work and work of others, training others and time keeping of jobs
- Liaising with clients face to face to understand their needs and ensuring jobs are completed to their satisfaction
- Other duties include Rose Pruning, Hand Weeding, Hedge Trimming, Whipper Snipping, Mulching, Mowing, Tree Removal & Planting
Sales & Customer Service Trainer
IGO4 Insurance Ltd
07.2021 - 03.2023
- Enhanced customer service skills by conducting engaging training sessions for new employees.
- Successfully on-boarded numerous new hires, providing comprehensive customer service, sales and public speaking training that led to higher retention rates.
- Assisting teams with customer service support via calls, emails and live chat.
- Responsible for customer complaint resolution;
- Providing 1-2-1 support to staff members who required further training.
Barman/All Rounder
Little Baddow Sports Club
04.2018 - 03.2021
- Worked behind the bar, serving customers attending the venue for sporting events
- Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
- Managed cash transactions accurately, balancing the cash register at the end of each shift. Use of EFTPOS and POS systems.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
- Kitchen hand duties include making lunch, cleaning dishes and small orders when needed.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
Sales Supervisor/Installer
The Appliance Warehouse
06.2015 - 03.2019
- Greeting and assisting customers on the shop floor
- Face to face selling of home kitchen appliances (e.g., washing machines, fridges, ovens)
- End to end process from sale of goods to delivery and installation of the appliances
- Delivering and installing new integrated kitchen appliances at customer's houses.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
Kitchen Hand/All Rounder
The Anchor Pub
01.2010 - 11.2015
- Working as a kitchen hand in a busy pub/restaurant
- Assisted chefs with the prepping of veg, potatoes, and small dishes
- Pre-shift duties were to clean the bar and front of house area (e.g., hoovering, mopping, dusting, etc.)
- On-shift duties include cleaning dishes returned by wait staff, pots from chefs, and ensuring a constant flow of clean dishes, pots, and cutlery for the kitchen
- End of shift duties were to clean the whole kitchen as new, ready for the next day and lock up the venue
- Front of house duties include waiting on tables, bar service, and table clearing.
Kitchen Hand/All Rounder
The Griffin Pub
01.2009 - 01.2010
- Working as a kitchen hand in a busy pub/restaurant
- Assisted chefs with the prepping of veg/potatoes, starters, and desserts
- Pre-shift duties were to clean the bar and front of house area
- On-shift duties were to clean all dishes, pots, and pans
- End of shift duties were to clean the whole kitchen as new
- Assist with front of house when required.
Education
Westcliff High School For Boys
01.2011
Skills
- Manual Driving Licence
- Physically Fit
- Laundry Management
- Housekeeping
- Mopping and sweeping
- Cleaning and organizing abilities
- Food Preparation
- Cash Handling
TICKETS
WA RSA
WA Manual Driving Licence
White Card
Working at Heights, Confined Spaces and Gas Testing
References
Manisha Cooper - AAA Garden Services
Sue Ford - Wave Rock Caravan Park & Resort
Jodie Bailey - Wave Rock Hotel
Hobbies and Interests
- CrossFit
- Cricket
- Sandwiches (really good sandwiches)
- Travelling the world
- Socialising
Timeline
Housekeeper
Wave Rock Caravan Park & Resort
09.2023 - 01.2024
Roadhouse Attendant
Liberty Fuels
09.2023 - 01.2024
Kitchen Hand
Wave Rock Hotel
09.2023 - 01.2024
Cafe Worker
Wildflower Cafe
09.2023 - 01.2024
Team Leader
AAA GARDEN SERVICES
05.2023 - 08.2023
Sales & Customer Service Trainer
IGO4 Insurance Ltd
07.2021 - 03.2023
Barman/All Rounder
Little Baddow Sports Club
04.2018 - 03.2021
Sales Supervisor/Installer
The Appliance Warehouse
06.2015 - 03.2019
Kitchen Hand/All Rounder
The Anchor Pub
01.2010 - 11.2015
Kitchen Hand/All Rounder
The Griffin Pub
01.2009 - 01.2010
Westcliff High School For Boys
Similar Profiles
Muhammad AsgharMuhammad Asghar
Onsite Operations Manager at Knotts Crossing Resort and Caravan ParkOnsite Operations Manager at Knotts Crossing Resort and Caravan Park
Hayley BarronHayley Barron
Senior Retail Sales Manager at Lightning Ridge Outback Resort & Caravan ParkSenior Retail Sales Manager at Lightning Ridge Outback Resort & Caravan Park
Ellie ThorntonEllie Thornton
Park warden at Watersedge Caravan ParkPark warden at Watersedge Caravan Park
Tshaynesh BerheTshaynesh Berhe
Housekeeper at AGCIHousekeeper at AGCI
Andra ThomasAndra Thomas
Housekeeper at Xanterra South Rim LLC.Housekeeper at Xanterra South Rim LLC.