A detailed-oriented and reliable professional with a strong background in logistics, warehouse management, and driving. Proven ability to manage warehouse operations efficiently, coordinate deliveries, and ensure customer satisfaction. Adept at multitasking, problem-solving, and working under pressure to meet tight deadlines. Holds a clean driving record and excels in managing inventory and team collaboration.
Work History
Warehouse Manager
Southern Cross Hospitality Essentials
01.2023 - Current
Route Planning: Organize delivery routes for drivers to ensure timely and cost-effective delivery and pickups (approximately 110 orders per week).
Customer Service: Handle customer complaints, resolve issues related to stock discrepancies, and manage any delivery-related concerns.
Inventory Management: Maintain accurate inventory records and oversee stock levels to ensure the warehouse is well-stocked and ready for orders.
Forward Planning: Plan and pick deliveries on a weekly basis to ensure smooth operations and avoid delays
Delivery Driver
Southern Cross Hospitality Essentials
03.2019 - 01.2023
Stock Loading: Load large stock items into delivery vans for customer orders, ensuring items are safely secured for transport.
Route Organization: Plan and manage 3 delivery routes for the team to ensure timely and efficient deliveries and pickups.
Client Communication: Contact clients on the go regarding delivery times and provide any updates to ensure a smooth customer experience.
Proof of Delivery: Obtain customer signatures upon delivery as proof of receipt.
Customer Satisfaction: Ensured deliveries were correct when delivered and handled on the spot complaints
Removalist
Dawson Moving & Storage
01.2018 - 02.2019
Worked with team member to ensure deadlines were meet. Listened and understood orders and followed through. Worked independently with packing and unpacking.
Safely loaded and unloaded customer possessions and merchandise, handling items with precision and care.
Education
Bachelor Of Business - Sports Management
Torrens University
Online
02.2020 - 11.2023
High School Diploma -
The Scots College
Bellevue Hill
01.2012 - 10.2017
Skills
Shipping and receiving
Warehouse operations
Inventory and stocking
Daily operations management
Customer service
Dependable and reliable
Route planning
Problem-solving
Interests & Achievements
Team Sports
Member of Eastern Suburbs Rugby Union Club. Current Player & Referee/Volunteer
Assistant Referee Level 1 Program 2023
Volunteer at Plates for Mates: Helping provide food and clothing people less fortunate
Bronze Medallion and SRC
References
Michael Doyle - Senior Manager at New South Wales Waratahs Rugby
+61 412 608 496
mdoyle@nswrugby.com.au
Ryan Rogan - Director at Southern Cross Hospitality Essentials
+61 403 588 995
ryan@sche.com.au
Timeline
Warehouse Manager
Southern Cross Hospitality Essentials
01.2023 - Current
Bachelor Of Business - Sports Management
Torrens University
02.2020 - 11.2023
Delivery Driver
Southern Cross Hospitality Essentials
03.2019 - 01.2023
Removalist
Dawson Moving & Storage
01.2018 - 02.2019
High School Diploma -
The Scots College
01.2012 - 10.2017
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