Summary
Work History
Education
Skills
Interests & Achievements
References
Timeline
Generic

Ben Baker

Sydney

Summary

A detailed-oriented and reliable professional with a strong background in logistics, warehouse management, and driving. Proven ability to manage warehouse operations efficiently, coordinate deliveries, and ensure customer satisfaction. Adept at multitasking, problem-solving, and working under pressure to meet tight deadlines. Holds a clean driving record and excels in managing inventory and team collaboration.

Work History

Warehouse Manager

Southern Cross Hospitality Essentials
01.2023 - Current
  • Route Planning: Organize delivery routes for drivers to ensure timely and cost-effective delivery and pickups (approximately 110 orders per week).
  • Customer Service: Handle customer complaints, resolve issues related to stock discrepancies, and manage any delivery-related concerns.
  • Inventory Management: Maintain accurate inventory records and oversee stock levels to ensure the warehouse is well-stocked and ready for orders.
  • Forward Planning: Plan and pick deliveries on a weekly basis to ensure smooth operations and avoid delays

Delivery Driver

Southern Cross Hospitality Essentials
03.2019 - 01.2023
  • Stock Loading: Load large stock items into delivery vans for customer orders, ensuring items are safely secured for transport.
  • Route Organization: Plan and manage 3 delivery routes for the team to ensure timely and efficient deliveries and pickups.
  • Client Communication: Contact clients on the go regarding delivery times and provide any updates to ensure a smooth customer experience.
  • Proof of Delivery: Obtain customer signatures upon delivery as proof of receipt.
  • Customer Satisfaction: Ensured deliveries were correct when delivered and handled on the spot complaints

Removalist

Dawson Moving & Storage
01.2018 - 02.2019
  • Worked with team member to ensure deadlines were meet. Listened and understood orders and followed through. Worked independently with packing and unpacking.
  • Safely loaded and unloaded customer possessions and merchandise, handling items with precision and care.

Education

Bachelor Of Business - Sports Management

Torrens University
Online
02.2020 - 11.2023

High School Diploma -

The Scots College
Bellevue Hill
01.2012 - 10.2017

Skills

  • Shipping and receiving
  • Warehouse operations
  • Inventory and stocking
  • Daily operations management
  • Customer service
  • Dependable and reliable
  • Route planning
  • Problem-solving

Interests & Achievements

  • Team Sports
  • Member of Eastern Suburbs Rugby Union Club. Current Player & Referee/Volunteer
  • Assistant Referee Level 1 Program 2023
  • Volunteer at Plates for Mates: Helping provide food and clothing people less fortunate
  • Bronze Medallion and SRC

References

Michael Doyle - Senior Manager at New South Wales Waratahs Rugby

  • +61 412 608 496
  • mdoyle@nswrugby.com.au

Ryan Rogan - Director at Southern Cross Hospitality Essentials

  • +61 403 588 995
  • ryan@sche.com.au

Timeline

Warehouse Manager

Southern Cross Hospitality Essentials
01.2023 - Current

Bachelor Of Business - Sports Management

Torrens University
02.2020 - 11.2023

Delivery Driver

Southern Cross Hospitality Essentials
03.2019 - 01.2023

Removalist

Dawson Moving & Storage
01.2018 - 02.2019

High School Diploma -

The Scots College
01.2012 - 10.2017
Ben Baker