Ben Bartlett
Hillsdale
Summary
26 years old. Young and enthusiastic graduate (Sociology & Creative Writing with distinction) with previous internship experience as a copywriter. Have had previous experience (up to 2 years) waiting and bartending. Have had 5 years previous experience in the customer service industry at Coles supermarkets and 1 year in an online store warehouse.
Overview
11
11
years of professional experience
Work History
Wait Staff and Administration
Filantes Pizzeria
06.2021 - 08.2023
- Handling high volume of customers and overseeing dine in and takeaway sections of the restaurant
- Processing and organizing large numbers of orders both over the phone and online, including payments over the phone
- Responding to email and phone queries/complaints, as well as booking and function enquiries
Junior Copywriter
Aweventurer
02.2022 - 04.2022
- Completed a 10-week internship (100 hours total) copywriting for an online travel company
- Created multiple blog posts (up to 3) per day, as well as creating templates via Squarespace, formatting posts with appropriate images and design - I was required to adapt and learn new software quickly within the period of the internship
- Contributing original content as well as responding quickly to article requests via management
- Creative collaboration with team members and managers to produce appropriate content
Warehouse Worker for Online Store
Tree of Life
10.2019 - 12.2021
- Processing and shipping stock daily, which included regular data entry and administration work completed across a wide range of software
- Responding to product return requests, as well as handling any shipping delays or other customer inquiries via phone and email communication
- Knowledge of Shippit, Shopify, Microsoft Excel, Word and Futura Shipping Systems
Food and Beverage Attendant
Mantra Hotels Southbank
09.2018 - 09.2019
- Experience waiting tables at bar/restaurant as well as delivering room service
- Organising functions by setting up/packing down function rooms as per booking requirements
- Setting up and supervising the buffet breakfast within the hotel
Food and Beverage Attendant
The Bell Inn at Hampton Poyle
04.2017 - 12.2017
- Experience at a four-star inn waiting tables under strict standards in sections, up to 8-10 tables at a time
- Required a comprehensive knowledge of the menu to assist with customer recommendations or inquiries
- Managing/booking reservations during busy periods, including table turnovers, as well as addressing any customer cancellations or changes
- Light reception duties such as checking guests in and out of the hotel, responding to hotel guest email/phone inquiries
- Cash handling responsibilities required at the end of day, as well as managing the closing of the restaurant, directing team members and ensuring tasks were completed according to hotel standards
Checkout Assistant and Deli Assistant
Coles supermarkets
11.2012 - 11.2017
- Experience engaging with a high volume of customers daily, frequently addressing issues and escalating to higher management when necessary
- Required familiarity with supermarket policies, return procedures and health and safety regulations
- Communicated effectively across departments when confronting technical problems or customer complaints
- Experience serving and preparing food from the delicatessen, as well as opening and closing the deli which required strong adherence to safety policies and organisational skills
Education
Bachelor of Arts - Sociology And Anthropology With Honors
University of New South Wales
Sydney, NSW11-2024
Skills
- Strong communication skills
- Multitasking and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Strong IT skills
- Engage positively with customers and employees
- POS system operation
- Efficient organization
- Strong customer service skills
Timeline
Junior Copywriter
Aweventurer
02.2022 - 04.2022
Wait Staff and Administration
Filantes Pizzeria
06.2021 - 08.2023
Warehouse Worker for Online Store
Tree of Life
10.2019 - 12.2021
Food and Beverage Attendant
Mantra Hotels Southbank
09.2018 - 09.2019
Food and Beverage Attendant
The Bell Inn at Hampton Poyle
04.2017 - 12.2017
Checkout Assistant and Deli Assistant
Coles supermarkets
11.2012 - 11.2017
Bachelor of Arts - Sociology And Anthropology With Honors
University of New South Wales
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