Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ben Butterworth

HAWTHORN

Summary

Adaptable professional with background in fast-paced restaurant environment, looking to transition into new field. Developed strong customer service and communication skills, along with ability to manage multiple tasks efficiently. Eager to leverage these skills to succeed in new and challenging role.

Overview

4
4
years of professional experience

Work History

Restaurant Waiter

TGI Fridays
08.2023 - 12.2024
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular guests.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

Manager

McDonald's
10.2022 - 09.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.

Laborer

Coffey Bricklaying
03.2021 - 07.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
  • Improved worksite efficiency by maintaining clean and organized work areas.
  • Performed general housekeeping and cleaning tasks.
  • Delivered consistent results under challenging weather conditions or other external factors affecting productivity.

Crew Member

McDonald's
01.2021 - 07.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

No Degree - Certificate II in Security Operations

Kangan Institute
Cremorne, VIC
09-2025

Skills

  • Customer service
  • Cleanliness
  • Service quality
  • Problem-solving
  • Cash handling
  • Table setting
  • Food safety awareness
  • Memory retention
  • Upselling techniques
  • Guest engagement

Timeline

Restaurant Waiter

TGI Fridays
08.2023 - 12.2024

Manager

McDonald's
10.2022 - 09.2023

Laborer

Coffey Bricklaying
03.2021 - 07.2021

Crew Member

McDonald's
01.2021 - 07.2021

No Degree - Certificate II in Security Operations

Kangan Institute

Similar Profiles

CREATE PROFILE
Ben Butterworth